Customer Support Associate (L2) E-commerce Email Process | Work From Office – Kolkata Company Name: Working Panda Industry Type: E-commerce / Online Marketplace Functional Area: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non-Voice / Email / Chat Support CTC Range: ₹1.92 LPA – ₹2.20 LPA ₹15,603 – Freshers ₹16,200 – With min. 6 months experience ₹16,008 – Apprentices (Fresher without PF) Job Highlights:- Location: Kolkata (Work From Office – Training & Operations) Process: E-commerce Email Blended Support Fixed Shifts: 10 AM–7 PM or 11 AM–8 PM Fixed Sunday Off No sales, no targets — pure support profile Eligibility Criteria ✅ Minimum qualification: 12th Pass / Graduate (any stream) ✅ Must be fluent in English & Hindi (verbal + written) ✅ Freshers or candidates with min. 6 months valid experience ✅ Must be available for immediate joining Selection Process Google Meet Video Interview Grammar and Typing Assessment Email Writing or Chat Simulation Final HR Round Key Responsibilities Handle email/chat support for e-commerce customer queries Resolve order, refund, or delivery concerns professionally Maintain service quality and TAT standards Ensure timely updates and escalate if necessary Skills Required Excellent communication in English Basic typing & grammar proficiency Customer-first attitude Adaptability to fixed shift and process flows Perks and Benefits Work from office with structured training No rotational shifts — fixed day timing Career growth opportunities within the brand Job Types: Full-time, Permanent Pay: ₹192,000.00 - ₹220,000.00 per year Benefits: Commuter assistance Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Ability to commute/relocate: New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Location: New Town, Kolkata, West Bengal (Required) Willingness to travel: 100% (Required) Work Location: In person
Job Overview We are looking for a MERN Full Stack Developer with a strong technical background in web application development . This role requires expertise in MongoDB, Express, React, and Node.js to build scalable and high-performance applications. Location Work from Office – Kolkata 22 Lake Palace Road, Behind Lake Mall, Near Kalighat Metro. Salary & Benefits ₹25,000 - ₹35,000 per month (₹3 - ₹4.2 LPA) Work Schedule: 6 days a week (with 1 additional week-off based on company discretion) Timings: 10:30 AM - 7:30 PM Responsibilities Design, develop, and maintain web applications using the MERN stack (MongoDB, Express, React, Node.js) Develop and integrate front-end and back-end solutions for seamless functionality Work with RESTful APIs and web services for efficient system integration Ensure high performance and responsiveness of applications Utilize version control systems (Git) for streamlined code management Collaborate with the team to optimize processes and workflows Requirements Education: Bachelor's degree in Computer Science or a related field Experience: Minimum 2 years in web development Strong understanding of HTML, CSS, JavaScript for front-end development Proficient in Git for code management Excellent problem-solving and analytical skills Interview Process Initial Telephonic Screening – Short discussion to evaluate candidate suitability Walk-in Technical Assessment (Kalighat, near Lake Mall, Kolkata) – Hands-on assignment to assess coding proficiency Technical Interview (Same Day, On-Site) – Discussion on technical expertise, previous experience, and project handling Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Schedule: Day shift Fixed shift Education: Bachelor's (Required) Location: Lake Market, Kolkata, West Bengal (Preferred) Work Location: In person
Job Overview We are looking for a MERN Full Stack Developer with a strong technical background in web application development . This role requires expertise in MongoDB, Express, React, and Node.js to build scalable and high-performance applications. Location Work from Office – Kolkata 22 Lake Palace Road, Behind Lake Mall, Near Kalighat Metro. Salary & Benefits ₹25,000 - ₹35,000 per month (₹3 - ₹4.2 LPA) Work Schedule: 6 days a week (with 1 additional week-off based on company discretion) Timings: 10:30 AM - 7:30 PM Responsibilities Design, develop, and maintain web applications using the MERN stack (MongoDB, Express, React, Node.js) Develop and integrate front-end and back-end solutions for seamless functionality Work with RESTful APIs and web services for efficient system integration Ensure high performance and responsiveness of applications Utilize version control systems (Git) for streamlined code management Collaborate with the team to optimize processes and workflows Requirements Education: Bachelor's degree in Computer Science or a related field Experience: Minimum 2 years in web development Strong understanding of HTML, CSS, JavaScript for front-end development Proficient in Git for code management Excellent problem-solving and analytical skills Interview Process Initial Telephonic Screening – Short discussion to evaluate candidate suitability Walk-in Technical Assessment (Kalighat, near Lake Mall, Kolkata) – Hands-on assignment to assess coding proficiency Technical Interview (Same Day, On-Site) – Discussion on technical expertise, previous experience, and project handling Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Schedule: Day shift Fixed shift Education: Bachelor's (Required) Location: Lake Market, Kolkata, West Bengal (Preferred) Work Location: In person
Company: Working Panda Location: Remote / Work From Home Salary Range: ₹25,000 – ₹35,000 per month (Based on skill set) About the Company Working Panda produces adaptive software in Mathematical Sciences. Our product suite includes dynamic learning platforms designed to improve mathematical problem-solving through personalized practice and automation. We are committed to building impactful, scalable, and intelligent tools that empower users to grow in mathematical fluency and computational thinking. Job Overview We are looking for a highly skilled and motivated MERN Stack Developer with DevOps experience to join our engineering team. The ideal candidate should possess 3+ years of MERN stack development experience and at least 1 year of hands-on DevOps practice. This role demands a professional who can deliver robust, efficient web applications while managing deployment pipelines and maintaining scalable cloud infrastructure. Key Responsibilities - Full Stack Development Develop and maintain high-performance web applications using the MERN stack. Implement responsive, user-friendly front-end components with React.js . Create RESTful APIs using Node.js and Express.js . Design and manage MongoDB schemas and queries for optimal performance. DevOps & Infrastructure Implement and manage CI/CD pipelines using tools like GitHub Actions, Jenkins, or GitLab CI/CD. Set up and maintain Dockerized environments ; Kubernetes experience is a plus. Configure and manage cloud infrastructure on AWS , Azure , or GCP . Monitor systems, set up alerting, and troubleshoot performance issues. Implement secure and scalable deployment strategies using IaC tools (e.g., Terraform, CloudFormation). Code Quality & Collaboration Write clean, testable, well-documented code. Participate in code reviews to ensure code quality and maintainability. Collaborate with cross-functional teams including designers and product managers. Required Qualifications & Skills Bachelor’s degree in Computer Science / Engineering or equivalent practical experience. 3+ years professional MERN stack development experience. 1+ year hands-on DevOps experience. Proficiency in JavaScript (ES6+), React.js , and state management libraries (Context API, Redux, or MobX). Strong backend expertise with Node.js , Express.js , and MongoDB (Mongoose) . Experience with Git , branching workflows, and version control best practices. DevOps Proficiency (Mandatory) CI/CD automation (GitHub Actions, GitLab, Jenkins) Docker (mandatory), Kubernetes (bonus) At least one cloud platform: AWS / Azure / GCP (e.g., EC2, Lambda, VPC, S3, RDS) Infrastructure as Code (Terraform / CloudFormation) Monitoring tools (Prometheus, Grafana, ELK, etc.) Linux basics and shell scripting⭐ Preferred (Nice-to-Have) Skills Testing frameworks: Jest, Mocha, React Testing Library Experience with NGINX or Apache Knowledge of serverless architectures and microservices Exposure to Scrum/Kanban methodologies Contributions to open-source projects Working Hours & Shift Day Shift : 10:30 AM IST – 7:30 PM IST Working Days : 6-day week (1 fixed weekly off) Additional discretionary weekly off may be provided by the company Compensation Salary: ₹25,000 – ₹35,000/month (based on skills and interview performance) Payroll and performance reviews managed directly by Working Panda Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person