Customer Support Associate (L2) E-commerce Email Process | Work From Office – Kolkata Company Name: Working Panda Industry Type: E-commerce / Online Marketplace Functional Area: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non-Voice / Email / Chat Support CTC Range: ₹1.92 LPA – ₹2.20 LPA ₹15,603 – Freshers ₹16,200 – With min. 6 months experience ₹16,008 – Apprentices (Fresher without PF) Job Highlights:- Location: Kolkata (Work From Office – Training & Operations) Process: E-commerce Email Blended Support Fixed Shifts: 10 AM–7 PM or 11 AM–8 PM Fixed Sunday Off No sales, no targets — pure support profile Eligibility Criteria ✅ Minimum qualification: 12th Pass / Graduate (any stream) ✅ Must be fluent in English & Hindi (verbal + written) ✅ Freshers or candidates with min. 6 months valid experience ✅ Must be available for immediate joining Selection Process Google Meet Video Interview Grammar and Typing Assessment Email Writing or Chat Simulation Final HR Round Key Responsibilities Handle email/chat support for e-commerce customer queries Resolve order, refund, or delivery concerns professionally Maintain service quality and TAT standards Ensure timely updates and escalate if necessary Skills Required Excellent communication in English Basic typing & grammar proficiency Customer-first attitude Adaptability to fixed shift and process flows Perks and Benefits Work from office with structured training No rotational shifts — fixed day timing Career growth opportunities within the brand Job Types: Full-time, Permanent Pay: ₹192,000.00 - ₹220,000.00 per year Benefits: Commuter assistance Health insurance Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Overtime pay Performance bonus Shift allowance Ability to commute/relocate: New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Location: New Town, Kolkata, West Bengal (Required) Willingness to travel: 100% (Required) Work Location: In person
Job Overview We are looking for a MERN Full Stack Developer with a strong technical background in web application development . This role requires expertise in MongoDB, Express, React, and Node.js to build scalable and high-performance applications. Location Work from Office – Kolkata 22 Lake Palace Road, Behind Lake Mall, Near Kalighat Metro. Salary & Benefits ₹25,000 - ₹35,000 per month (₹3 - ₹4.2 LPA) Work Schedule: 6 days a week (with 1 additional week-off based on company discretion) Timings: 10:30 AM - 7:30 PM Responsibilities Design, develop, and maintain web applications using the MERN stack (MongoDB, Express, React, Node.js) Develop and integrate front-end and back-end solutions for seamless functionality Work with RESTful APIs and web services for efficient system integration Ensure high performance and responsiveness of applications Utilize version control systems (Git) for streamlined code management Collaborate with the team to optimize processes and workflows Requirements Education: Bachelor's degree in Computer Science or a related field Experience: Minimum 2 years in web development Strong understanding of HTML, CSS, JavaScript for front-end development Proficient in Git for code management Excellent problem-solving and analytical skills Interview Process Initial Telephonic Screening – Short discussion to evaluate candidate suitability Walk-in Technical Assessment (Kalighat, near Lake Mall, Kolkata) – Hands-on assignment to assess coding proficiency Technical Interview (Same Day, On-Site) – Discussion on technical expertise, previous experience, and project handling Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Schedule: Day shift Fixed shift Education: Bachelor's (Required) Location: Lake Market, Kolkata, West Bengal (Preferred) Work Location: In person
Job Overview We are looking for a MERN Full Stack Developer with a strong technical background in web application development . This role requires expertise in MongoDB, Express, React, and Node.js to build scalable and high-performance applications. Location Work from Office – Kolkata 22 Lake Palace Road, Behind Lake Mall, Near Kalighat Metro. Salary & Benefits ₹25,000 - ₹35,000 per month (₹3 - ₹4.2 LPA) Work Schedule: 6 days a week (with 1 additional week-off based on company discretion) Timings: 10:30 AM - 7:30 PM Responsibilities Design, develop, and maintain web applications using the MERN stack (MongoDB, Express, React, Node.js) Develop and integrate front-end and back-end solutions for seamless functionality Work with RESTful APIs and web services for efficient system integration Ensure high performance and responsiveness of applications Utilize version control systems (Git) for streamlined code management Collaborate with the team to optimize processes and workflows Requirements Education: Bachelor's degree in Computer Science or a related field Experience: Minimum 2 years in web development Strong understanding of HTML, CSS, JavaScript for front-end development Proficient in Git for code management Excellent problem-solving and analytical skills Interview Process Initial Telephonic Screening – Short discussion to evaluate candidate suitability Walk-in Technical Assessment (Kalighat, near Lake Mall, Kolkata) – Hands-on assignment to assess coding proficiency Technical Interview (Same Day, On-Site) – Discussion on technical expertise, previous experience, and project handling Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Schedule: Day shift Fixed shift Education: Bachelor's (Required) Location: Lake Market, Kolkata, West Bengal (Preferred) Work Location: In person
Company: Working Panda Location: Remote / Work From Home Salary Range: ₹25,000 – ₹35,000 per month (Based on skill set) About the Company Working Panda produces adaptive software in Mathematical Sciences. Our product suite includes dynamic learning platforms designed to improve mathematical problem-solving through personalized practice and automation. We are committed to building impactful, scalable, and intelligent tools that empower users to grow in mathematical fluency and computational thinking. Job Overview We are looking for a highly skilled and motivated MERN Stack Developer with DevOps experience to join our engineering team. The ideal candidate should possess 3+ years of MERN stack development experience and at least 1 year of hands-on DevOps practice. This role demands a professional who can deliver robust, efficient web applications while managing deployment pipelines and maintaining scalable cloud infrastructure. Key Responsibilities - Full Stack Development Develop and maintain high-performance web applications using the MERN stack. Implement responsive, user-friendly front-end components with React.js . Create RESTful APIs using Node.js and Express.js . Design and manage MongoDB schemas and queries for optimal performance. DevOps & Infrastructure Implement and manage CI/CD pipelines using tools like GitHub Actions, Jenkins, or GitLab CI/CD. Set up and maintain Dockerized environments ; Kubernetes experience is a plus. Configure and manage cloud infrastructure on AWS , Azure , or GCP . Monitor systems, set up alerting, and troubleshoot performance issues. Implement secure and scalable deployment strategies using IaC tools (e.g., Terraform, CloudFormation). Code Quality & Collaboration Write clean, testable, well-documented code. Participate in code reviews to ensure code quality and maintainability. Collaborate with cross-functional teams including designers and product managers. Required Qualifications & Skills Bachelor’s degree in Computer Science / Engineering or equivalent practical experience. 3+ years professional MERN stack development experience. 1+ year hands-on DevOps experience. Proficiency in JavaScript (ES6+), React.js , and state management libraries (Context API, Redux, or MobX). Strong backend expertise with Node.js , Express.js , and MongoDB (Mongoose) . Experience with Git , branching workflows, and version control best practices. DevOps Proficiency (Mandatory) CI/CD automation (GitHub Actions, GitLab, Jenkins) Docker (mandatory), Kubernetes (bonus) At least one cloud platform: AWS / Azure / GCP (e.g., EC2, Lambda, VPC, S3, RDS) Infrastructure as Code (Terraform / CloudFormation) Monitoring tools (Prometheus, Grafana, ELK, etc.) Linux basics and shell scripting⭐ Preferred (Nice-to-Have) Skills Testing frameworks: Jest, Mocha, React Testing Library Experience with NGINX or Apache Knowledge of serverless architectures and microservices Exposure to Scrum/Kanban methodologies Contributions to open-source projects Working Hours & Shift Day Shift : 10:30 AM IST – 7:30 PM IST Working Days : 6-day week (1 fixed weekly off) Additional discretionary weekly off may be provided by the company Compensation Salary: ₹25,000 – ₹35,000/month (based on skills and interview performance) Payroll and performance reviews managed directly by Working Panda Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Work Location: In person
About the Role Working Panda is hiring Voice Support Advisors for our Hyderabad office . This full-time position involves handling inbound calls from global customers, resolving their concerns, and ensuring a smooth customer experience. Location : Hitech City Layout – Hyderabad Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training What You’ll Do Engage with customers via inbound calls Support with billing, service, and account-related issues Provide troubleshooting for basic technical concerns Maintain records & ensure high-quality service Who Can Apply Graduates/Undergraduates with at least 1 year of international BPO voice process experience Fluent English communication skills Ability to work in rotational shifts Shifts & Benefits 5 working days with rotational offs Night/rotational shifts included Two-way AC cab service PF, health insurance & overtime pay Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person Job Type: Full-time Pay: ₹400,000.00 - ₹440,000.00 per year Benefits: Health insurance Work Location: In person
Join Working Panda’s Noida team as an International Call Center Specialist . In this full-time role, you will be assisting overseas customers by handling inbound calls, providing account support, and resolving billing or service issues. Location : Sector 81, NSEZ – Noida Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training Responsibilities Handle inbound international customer calls (voice process) Guide customers on billing, payments, and service changes Record customer details & call outcomes in CRM Work with supervisors for escalated issues Eligibility Criteria Undergraduate/Graduate with minimum 1 year of international voice process experience Excellent communication in English Knowledge of computer basics Work Schedule & Perks 5 days/week with rotational offs Rotational US shifts (night shifts included) Work From Office (WFO) Two-way AC cab, PF, health insurance, permanent employment Job Types: Full-time, Permanent Benefits: Commuter assistance Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer relationship management: 1 year (Required) Language: English (Preferred) Work Location: In person Job Type: Full-time Pay: ₹385,000.00 - ₹433,000.00 per year Benefits: Health insurance Work Location: In person
Join Working Panda’s Noida team as an International Call Center Specialist . In this full-time role, you will be assisting overseas customers by handling inbound calls, providing account support, and resolving billing or service issues. Location : Sector 81, NSEZ – Noida Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training Responsibilities Handle inbound international customer calls (voice process) Guide customers on billing, payments, and service changes Record customer details & call outcomes in CRM Work with supervisors for escalated issues Eligibility Criteria Undergraduate/Graduate with minimum 1 year of international voice process experience Excellent communication in English Knowledge of computer basics Work Schedule & Perks 5 days/week with rotational offs Rotational US shifts (night shifts included) Work From Office (WFO) Two-way AC cab, PF, health insurance, permanent employment Job Types: Full-time, Permanent Benefits: Commuter assistance Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer relationship management: 1 year (Required) Language: English (Preferred) Work Location: In person Job Type: Full-time Pay: ₹385,000.00 - ₹433,000.00 per year Benefits: Health insurance Work Location: In person
Join Working Panda’s Noida team as an International Call Center Specialist . In this full-time role, you will be assisting overseas customers by handling inbound calls, providing account support, and resolving billing or service issues. Location : Sector 81, NSEZ – Noida Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training Responsibilities Handle inbound international customer calls (voice process) Guide customers on billing, payments, and service changes Record customer details & call outcomes in CRM Work with supervisors for escalated issues Eligibility Criteria Undergraduate/Graduate with minimum 1 year of international voice process experience Excellent communication in English Knowledge of computer basics Work Schedule & Perks 5 days/week with rotational offs Rotational US shifts (night shifts included) Work From Office (WFO) Two-way AC cab, PF, health insurance, permanent employment Job Types: Full-time, Permanent Benefits: Commuter assistance Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer relationship management: 1 year (Required) Language: English (Preferred) Work Location: In person Job Types: Full-time, Permanent Pay: ₹385,000.00 - ₹433,000.00 per year Benefits: Health insurance Work Location: In person
Working Panda is seeking Voice Process Executives for our Pune office to support international customers. This is a full-time, work-from-office position where you will handle inbound calls, resolve queries, and ensure high-quality customer service delivery for global clients. Location : Hinjewadi Phase 3, SEZ – Pune Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training Key Responsibilities Manage inbound international calls with professionalism Address billing & account-related concerns Provide quick resolution for service or technical issues Document customer interactions accurately Meet targets (CSAT, AHT, Quality standards) Eligibility Graduate / Undergraduate with minimum 1 year of International BPO voice process experience Excellent spoken English Strong customer handling and problem-solving skills Work Schedule & Benefits 5 days/week, rotational offs US night shifts (from 6 PM onwards, 9 hrs) WFO with two-way AC cab facility PF, health insurance, and permanent employment Job Types: Full-time, Fresher Benefits: Commuter assistance Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person Job Type: Full-time Pay: ₹385,000.00 - ₹500,000.00 per year Benefits: Health insurance Work Location: In person
About the Role Working Panda is hiring Voice Support Advisors for our Hyderabad office . This full-time position involves handling inbound calls from global customers, resolving their concerns, and ensuring a smooth customer experience. Location : Hitech City Layout – Hyderabad Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training What You’ll Do Engage with customers via inbound calls Support with billing, service, and account-related issues Provide troubleshooting for basic technical concerns Maintain records & ensure high-quality service Who Can Apply Graduates/Undergraduates with at least 1 year of international BPO voice process experience Fluent English communication skills Ability to work in rotational shifts Shifts & Benefits 5 working days with rotational offs Night/rotational shifts included Two-way AC cab service PF, health insurance & overtime pay Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person Job Type: Full-time Pay: ₹400,000.00 - ₹440,000.00 per year Benefits: Health insurance Work Location: In person
Job Description Working Panda is currently hiring Customer Care Specialists for our Hyderabad office. This is a full-time, permanent position where you will be supporting international customers through inbound calls. The role is focused on delivering excellent service, answering queries, and resolving customer concerns effectively. Work Location: Hitech City, Hyderabad Compensation (Approx. In-Hand) 12–17 months exp.: ₹25,000 during training | ₹28,000 post-training 18–23 months exp.: ₹26,000 during training | ₹30,000 post-training 24+ months exp.: ₹29,000 during training | ₹32,000 post-training Key Responsibilities Handle incoming customer calls and resolve their issues with professionalism Assist with billing, account, and service-related queries Provide step-by-step support for basic technical problems Document call outcomes and follow company quality standards Ensure high customer satisfaction and meet performance targets Who Can Apply Minimum 1 year experience in an international voice-based BPO role Graduate or Undergraduate candidates welcome Strong English communication skills (neutral accent preferred) Comfortable working in rotational US night shifts Shifts & Benefits 5-day work week with rotational offs Rotational / night shifts (9-hour schedules) Two-way AC cab facility provided PF, health insurance, and overtime pay Job Type: Full-time, Permanent Benefits: Health Insurance Provident Fund Transport Facility Growth Opportunities Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹488,000.00 per year Benefits: Commuter assistance Health insurance Provident Fund Work Location: In person
Job Description Working Panda is currently hiring Customer Care Specialists for our Hyderabad office. This is a full-time, permanent position where you will be supporting international customers through inbound calls. The role is focused on delivering excellent service, answering queries, and resolving customer concerns effectively. Work Location: Hitech City, Hyderabad Compensation (Approx. In-Hand) 12–17 months exp.: ₹25,000 during training | ₹28,000 post-training 18–23 months exp.: ₹26,000 during training | ₹30,000 post-training 24+ months exp.: ₹29,000 during training | ₹32,000 post-training Key Responsibilities Handle incoming customer calls and resolve their issues with professionalism Assist with billing, account, and service-related queries Provide step-by-step support for basic technical problems Document call outcomes and follow company quality standards Ensure high customer satisfaction and meet performance targets Who Can Apply Minimum 1 year experience in an international voice-based BPO role Graduate or Undergraduate candidates welcome Strong English communication skills (neutral accent preferred) Comfortable working in rotational US night shifts Shifts & Benefits 5-day work week with rotational offs Rotational / night shifts (9-hour schedules) Two-way AC cab facility provided PF, health insurance, and overtime pay Job Type: Full-time, Permanent Benefits: Health Insurance Provident Fund Transport Facility Growth Opportunities Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹4,880,000.00 per year Benefits: Commuter assistance Health insurance Provident Fund Work Location: In person
Job Description Working Panda is currently hiring Customer Care Specialists for our Hyderabad office. This is a full-time, permanent position where you will be supporting international customers through inbound calls. The role is focused on delivering excellent service, answering queries, and resolving customer concerns effectively. Work Location: Hitech City, Hyderabad Compensation (Approx. In-Hand) 12–17 months exp.: ₹25,000 during training | ₹28,000 post-training 18–23 months exp.: ₹26,000 during training | ₹30,000 post-training 24+ months exp.: ₹29,000 during training | ₹32,000 post-training Key Responsibilities Handle incoming customer calls and resolve their issues with professionalism Assist with billing, account, and service-related queries Provide step-by-step support for basic technical problems Document call outcomes and follow company quality standards Ensure high customer satisfaction and meet performance targets Who Can Apply Minimum 1 year experience in an international voice-based BPO role Graduate or Undergraduate candidates welcome Strong English communication skills (neutral accent preferred) Comfortable working in rotational US night shifts Shifts & Benefits 5-day work week with rotational offs Rotational / night shifts (9-hour schedules) Two-way AC cab facility provided PF, health insurance, and overtime pay Job Type: Full-time, Permanent Benefits: Health Insurance Provident Fund Transport Facility Growth Opportunities Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹488,000.00 per year Benefits: Commuter assistance Health insurance Provident Fund Work Location: In person
Join Working Panda’s Noida team as an International Call Center Specialist . In this full-time role, you will be assisting overseas customers by handling inbound calls, providing account support, and resolving billing or service issues. Location : Sector 81, NSEZ – Noida Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training Responsibilities Handle inbound international customer calls (voice process) Guide customers on billing, payments, and service changes Record customer details & call outcomes in CRM Work with supervisors for escalated issues Eligibility Criteria Undergraduate/Graduate with minimum 1 year of international voice process experience Excellent communication in English Knowledge of computer basics Work Schedule & Perks 5 days/week with rotational offs Rotational US shifts (night shifts included) Work From Office (WFO) Two-way AC cab, PF, health insurance, permanent employment Job Types: Full-time, Permanent Benefits: Commuter assistance Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer relationship management: 1 year (Required) Language: English (Preferred) Work Location: In person Job Type: Full-time Pay: ₹25,000.00 - ₹320,000.00 per month Benefits: Health insurance Work Location: In person
About the Role Working Panda is hiring Voice Support Advisors for our Hyderabad office . This full-time position involves handling inbound calls from global customers, resolving their concerns, and ensuring a smooth customer experience. Location : Hitech City Layout – Hyderabad Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training What You’ll Do Engage with customers via inbound calls Support with billing, service, and account-related issues Provide troubleshooting for basic technical concerns Maintain records & ensure high-quality service Who Can Apply Graduates/Undergraduates with at least 1 year of international BPO voice process experience Fluent English communication skills Ability to work in rotational shifts Shifts & Benefits 5 working days with rotational offs Night/rotational shifts included Two-way AC cab service PF, health insurance & overtime pay Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Health insurance Work Location: In person
Join Working Panda’s Noida team as an International Call Center Specialist . In this full-time role, you will be assisting overseas customers by handling inbound calls, providing account support, and resolving billing or service issues. Location : Sector 81, NSEZ – Noida Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training Responsibilities Handle inbound international customer calls (voice process) Guide customers on billing, payments, and service changes Record customer details & call outcomes in CRM Work with supervisors for escalated issues Eligibility Criteria Undergraduate/Graduate with minimum 1 year of international voice process experience Excellent communication in English Knowledge of computer basics Work Schedule & Perks 5 days/week with rotational offs Rotational US shifts (night shifts included) Work From Office (WFO) Two-way AC cab, PF, health insurance, permanent employment Job Types: Full-time, Permanent Benefits: Commuter assistance Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer relationship management: 1 year (Required) Language: English (Preferred) Work Location: In person Job Type: Full-time Pay: ₹25,000.00 - ₹320,000.00 per month Benefits: Health insurance Work Location: In person
Working Panda is seeking Voice Process Executives for our Pune office to support international customers. This is a full-time, work-from-office position where you will handle inbound calls, resolve queries, and ensure high-quality customer service delivery for global clients. Location : Hinjewadi Phase 3, SEZ – Pune Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training Key Responsibilities Manage inbound international calls with professionalism Address billing & account-related concerns Provide quick resolution for service or technical issues Document customer interactions accurately Meet targets (CSAT, AHT, Quality standards) Eligibility Graduate / Undergraduate with minimum 1 year of International BPO voice process experience Excellent spoken English Strong customer handling and problem-solving skills Work Schedule & Benefits 5 days/week, rotational offs US night shifts (from 6 PM onwards, 9 hrs) WFO with two-way AC cab facility PF, health insurance, and permanent employment Job Types: Full-time, Fresher Benefits: Commuter assistance Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person Job Type: Full-time Pay: ₹25,000.00 - ₹320,000.00 per month Benefits: Health insurance Work Location: In person
About the Role Working Panda is hiring Voice Support Advisors for our Hyderabad office . This full-time position involves handling inbound calls from global customers, resolving their concerns, and ensuring a smooth customer experience. Location : Hitech City Layout – Hyderabad Compensation (Approx. In-Hand) 12–17 months exp.: ₹24,000–25,000 training | ₹27,000–28,000 post-training 18–23 months exp.: ₹26,000 training | ₹29,000–30,000 post-training 24+ months exp.: ₹28,000–29,000 training | ₹31,000–32,000 post-training What You’ll Do Engage with customers via inbound calls Support with billing, service, and account-related issues Provide troubleshooting for basic technical concerns Maintain records & ensure high-quality service Who Can Apply Graduates/Undergraduates with at least 1 year of international BPO voice process experience Fluent English communication skills Ability to work in rotational shifts Shifts & Benefits 5 working days with rotational offs Night/rotational shifts included Two-way AC cab service PF, health insurance & overtime pay Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Education: Higher Secondary(12th Pass) (Required) Experience: Customer support: 1 year (Required) Language: English (Required) Work Location: In person Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Health insurance Work Location: In person