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Customer Service Representative

2 years

0 Lacs

Bengaluru Karnataka India

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

service support ads onboarding optimization purchasing marketing testing communication troubleshooting training flow strategy management chat content collaboration analyze data word powerpoint excel leadership crm

Work Mode

On-site

Job Type

Full Time

Job Description

LMS Support Consultant - Ads Email - Vendor Onboarding Skills Outline Key Skills Needed: 2-3 years of experience in working with an online advertising product in support, sales or optimization capacity Basic to intermediate understanding of advertising concepts Basic to intermediate understanding of advertising terminologies and jargon Understanding of customer journey of a marketer and key purchasing decision moments Exposure to marketing concepts like purchasing funnel, marketing mix, AB testing, ROAS etc. Job Description LMS Ads Consultant Job Description We are looking for a Marketing Consultant to join our LinkedIn Marketing Solutions (LMS) Support team to deliver an outstanding member experience to Marketing Solutions clients. In this role you will be responsible for responding to a variety of inquiries from advertisers on our platform submitted through multiple communication channels. Your key duties will be answering questions about Marketing Solutions products, diagnosing and troubleshooting campaign performance issues, while at the same time suggesting key ways to add value to the overall experience to help advertisers maximize the performance of their campaigns Responsibilities: Responsibilities: Develop and maintain an exceptional understanding of the LinkedIn Marketing Solutions (LMS) products through ongoing training while being keenly aware of trends in the online advertising industry Create deeper conversations with members to maximize the value of LMS products and align with advertiser goals Provide basic technical support solutions to LMS advertisers and escalate to tier 2 teams accordingly Make judgment calls as to when to provide personalized solutions versus following processes Own the definition and operational rollout of LMS standard operating procedures and new product launches through documented policies and guidelines Determine advertisers needs and be suggestive about potential solutions Work efficiently and prioritize projects and work using the appropriate systems and communication channels Collaborate with co-workers and cross-functional peers to ensure excellent information flow and feedback on process, policy and product changes that will affect advertisers â—‹ Understand, embody and execute LinkedIns culture and core values â—‹ Candidates should be flexible to work on changing shift timings starting from early morning to afternoon. â—‹ Candidates should be flexible to work on weekend shifts. Basic Qualifications: B.A. or B.S. degree or equivalent experience 4+ years of experience in customer service, advertising operations, marketing strategy, or account management with an advertising publisher Preferred Qualifications: Supporting or selling a product/solution utilizing multiple communication channels (email, chat and phone) Experience with using/supporting online advertising and/or paying customers (PPC, search or content marketing, etc) Exceptional communication and selling skills Adept at cross-functional team or individual partnership and collaboration with the ability to interact with all levels of the organization Ability to analyze data, trends and client information to identify product or service growth opportunities Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision Advanced knowledge of MS Office (Outlook, Word, PowerPoint and Excel Strong leadership qualities and ability to learn and coach new hires on marketing concepts and operations. Experience in supporting new product launches and product and feature adoption initiatives Experience handling CRM-based customer contact operations for a large organization Show more Show less

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