Roles and Responsibilities: Angular 12+ (mandatory) Reactive forms ngrx Angular material Test cases JavaScript (mandatory) HTML/CSS (optional) Job Type: Full-time Pay: ₹1,000,000.00 - ₹2,000,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Angular: 4 years (Required) Work Location: In person Application Deadline: 15/06/2025

Roles and Responsibilities: Angular 12+ (mandatory) Reactive forms ngrx Angular material Test cases JavaScript (mandatory) HTML/CSS (optional) Job Type: Full-time Pay: ₹1,000,000.00 - ₹2,000,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Angular: 4 years (Required) Work Location: In person Application Deadline: 15/06/2025

We are seeking a proactive and customer-focused Outbound Call Center Representative to join our growing HVAC services team. In this role, you will be responsible for making outbound calls to customers for appointment scheduling, service follow-ups, membership promotions, and feedback collection. The ideal candidate has a background in outbound calling, a strong customer-first mindset, and is comfortable working in a fast-paced, target-driven environment. Key Responsibilities: Initiate outbound calls to customers for: Scheduling and confirming service appointments. Following up on previous service calls or inquiries. Promoting and explaining membership plans and special offers. Conducting customer satisfaction surveys. Record and update customer information, call outcomes, and service details accurately in CRM systems. Follow provided call scripts and company procedures to ensure consistent customer interactions. Maintain up-to-date knowledge of products, services, and promotions. Achieve daily/weekly targets for outbound calls, appointments set, and membership enrollments. Required Qualifications: Education: Graduate degree or higher. Experience: 1–2 years in an outbound call center role, ideally in service or sales. Communication: Strong verbal and written English skills with a professional and clear phone manner. Technical Skills: Basic computer proficiency and familiarity with CRM platforms. Customer Orientation: Demonstrated commitment to delivering excellent customer service. Work Ethic: Self-motivated, results-driven, and a strong team player. Job Type: Contractual / Temporary Contract length: 11 months Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Paid sick time Paid time off Schedule: Night shift Application Question(s): What's your notice period? What's your current CTC? What's your expected CTC? Language: English (Preferred) Shift availability: Night Shift (Required) Work Location: In person

We are seeking a proactive and customer-focused Outbound Call Center Representative to join our growing HVAC services team. In this role, you will be responsible for making outbound calls to customers for appointment scheduling, service follow-ups, membership promotions, and feedback collection. The ideal candidate has a background in outbound calling, a strong customer-first mindset, and is comfortable working in a fast-paced, target-driven environment. Key Responsibilities: Initiate outbound calls to customers for: Scheduling and confirming service appointments. Following up on previous service calls or inquiries. Promoting and explaining membership plans and special offers. Conducting customer satisfaction surveys. Record and update customer information, call outcomes, and service details accurately in CRM systems. Follow provided call scripts and company procedures to ensure consistent customer interactions. Maintain up-to-date knowledge of products, services, and promotions. Achieve daily/weekly targets for outbound calls, appointments set, and membership enrollments. Required Qualifications: Education: Graduate degree or higher. Experience: 1–2 years in an outbound call center role, ideally in service or sales. Communication: Strong verbal and written English skills with a professional and clear phone manner. Technical Skills: Basic computer proficiency and familiarity with CRM platforms. Customer Orientation: Demonstrated commitment to delivering excellent customer service. Work Ethic: Self-motivated, results-driven, and a strong team player. Job Type: Contractual / Temporary Contract length: 11 months Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Paid sick time Paid time off Schedule: Night shift Application Question(s): What's your notice period? What's your current CTC? What's your expected CTC? Language: English (Preferred) Shift availability: Night Shift (Required) Work Location: In person

We're Hiring: Assistant Operations Manager – HVAC Call Center (Night Shift) Location: Remote / India (Night Shift – US Process) Experience Required: 3–5 years in BPO/Call Center Operations Industry: HVAC / Home Services / Call Center Position Type: Full-time Role Overview We’re looking for a proactive Assistant Operations Manager to support our growing HVAC call center team. In this role, you will help manage day-to-day operations, supervise a team of CSRs, appointment setters, and QA staff, and ensure key performance metrics are met. If you have prior experience in US-based processes, team leadership, and strong analytical skills—we want to hear from you! Key Responsibilities Support daily operations and workforce planning for the HVAC call center team Manage shift rosters, attendance, and scheduling in coordination with Team Leads Oversee performance of CSRs, appointment setters, and QA staff Monitor and analyze key KPIs: AHT, CSAT, FCR, appointment rates, invoice accuracy, QA scores Work with QA to review audits and implement performance improvement plans Liaise with US-based managers and technicians for escalations and scheduling gaps Support hiring, onboarding, and training in coordination with HR and Trainers Own reporting and documentation for internal reviews and management updates Identify improvements in CRM usage, scripts, reporting, and overall customer experience Escalate and manage operational issues (missed calls, appointment errors, etc.) Ensure adherence to SOPs, call handling, and membership guidelines Collaborate cross-functionally with QA, Training, and Tech Support teams Represent the Operations Manager in internal reviews and US client meetings when delegated Required Qualifications Bachelor’s degree or higher 3–5 years of experience in BPO/Call Center operations, preferably in HVAC or US-based processes Minimum 1–2 years in a Team Lead/Assistant Manager role managing agent performance Strong analytical and performance-tracking skills Prior experience working night shifts in US process settings Excellent verbal and written English communication Proficient with Google Sheets, Excel, and CRM platforms (ServiceTitan, Zoho, Salesforce, etc.) Preferred Qualifications Prior experience in HVAC, plumbing, or home services domains Familiarity with tools like Rilla Voice AI, Dialpad, or similar call monitoring software Deep understanding of call center metrics and quality benchmarks Exposure to remote team management or shift handovers Hands-on experience supporting US clients in back-office or voice roles Job Type: Full-time Pay: ₹45,000.00 - ₹55,000.00 per month Benefits: Paid sick time Paid time off Schedule: Monday to Friday Night shift Application Question(s): What's your current CTC? What's your expected CTC? What's your notice period? Shift availability: Night Shift (Required) Work Location: In person Expected Start Date: 30/06/2025