Customer Service Representative

Job Description

We are seeking a proactive and customer-focused Outbound Call Center Representative to join our growing HVAC services team. In this role, you will be responsible for making outbound calls to customers for appointment scheduling, service follow-ups, membership promotions, and feedback collection. The ideal candidate has a background in outbound calling, a strong customer-first mindset, and is comfortable working in a fast-paced, target-driven environment. Key Responsibilities: Initiate outbound calls to customers for: Scheduling and confirming service appointments. Following up on previous service calls or inquiries. Promoting and explaining membership plans and special offers. Conducting customer satisfaction surveys. Record and update customer information, call outcomes, and service details accurately in CRM systems. Follow provided call scripts and company procedures to ensure consistent customer interactions. Maintain up-to-date knowledge of products, services, and promotions. Achieve daily/weekly targets for outbound calls, appointments set, and membership enrollments. Required Qualifications: Education: Graduate degree or higher. Experience: 1–2 years in an outbound call center role, ideally in service or sales. Communication: Strong verbal and written English skills with a professional and clear phone manner. Technical Skills: Basic computer proficiency and familiarity with CRM platforms. Customer Orientation: Demonstrated commitment to delivering excellent customer service. Work Ethic: Self-motivated, results-driven, and a strong team player. Job Type: Contractual / Temporary Contract length: 11 months Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Paid sick time Paid time off Schedule: Night shift Application Question(s): What's your notice period? What's your current CTC? What's your expected CTC? Language: English (Preferred) Shift availability: Night Shift (Required) Work Location: In person