Greetings from Chase Labs! Chase Labs aims to power the largest set of retail brands on the planet, and we hope to do this with an obsessive focus on what we do best - data-driven product design and innovative supply chain. Chase Labs is quickly moving towards doing this in a sustainable way with algorithmic additive manufacturing. Some of our portfolio brands are Miss Chase, Dolce Crudo, Miss Chase A+, Life with Pockets. The position We are looking for a Fashion Stylist & Visual Auditor with a minimum of 1 year of experience. If you live and breathe fashion, love putting together great looks, and have an eye for detail—this could be the perfect opportunity for you. Responsibilities: Fashion Stylist ● Style articles (apparel) for all imagery and video shoots ● Come up with new ideas/ moods for shoots depending upon season and style ● Creating styling sheets ● Coordinating and guiding the Photography team, styling team, and Image editing team ● Responsible for getting the high-quality images ● Sort, edit and provide the images to marketing team and make sure they go live as soon as they have stock ● Handling and keeping track of the styles, their images, and invoices ● Will undertake the project/research with respect to online cataloging and its future trends Visual Auditor ● Acquire relevant information of the brands regarding the mood, lighting, and background, etc. ● Checking the quality of the image in terms of styling, photography, and editing ● Getting the images edited (retouch) by the in-house graphic designer (Photoshop known preferable) ● Come up with trend stories and provide right creatives to different portals ● Looking after all the visuals that go from brand (Banner, creative, website visuals, etc.) ● Checking if the portals showing the right set of images Branding ● Come up with brand names ● Have the brand story ready ● Design logo ● Decide brand color ● Choose the right proper mood and market for the brand ● Social media/ PR/ Market placement strategy Functional Competencies ● Should have an eye for details. Also, have the ability to come up with the solution/suggestion for improvement at styling, photography, and image editing ● Excellent management, communication and presentation skills ● Well versed in the techniques of photography, styling, and photo editing ● Should be updated with the international and Indian fashion trends ● Well versed in Excel, PowerPoint, Photoshop (preferred) ● Organized Show more Show less

About the Role We’re looking for a Customer Service Representative & E-commerce Associate who is passionate about delighting customers and optimizing online shopping journeys. You’ll play a key role in making Chase Haul a brand customers love to return to. This role combines customer support, e-commerce catalog management, and brand engagement across platforms. Key Responsibilities Customer Experience Be the friendly, efficient, and reliable face of Chase Haul across all customer touchpoints: Respond to Freshdesk emails proactively, starting your day with overnight emails and revisiting at regular intervals (1 PM, 4 PM, 7 PM). Ensure no customer query goes unanswered —resolve or close irrelevant/resolved tickets. Monitor and reply to WhatsApp (via Pragma) chats needing agent help; follow up on auto-closed weekend chats using approved templates. Respond to Messenger & Instagram DMs daily via Meta Business Suite, using redirect templates to guide customers to email. Engage with Instagram and Facebook comments —thank compliments, provide direct product links, and address issues politely and publicly when appropriate. Download and organize customer-generated content (photos in Chase Haul outfits) to our Google Drive folder, naming them by IG handle, email, or WA number. Handle customer-specific queries related to Snapmint, logistics partners (Xpressbees, Bluedart, etc.) , and escalate when needed. Oversee returns, yet-to-be-shipped orders, self-shipped orders , and high-value issues (e.g., returns > ₹3000). E-commerce Catalogue Management Ensure our online store reflects the polish and professionalism of a top-tier fashion brand: Catalogue new products swiftly and accurately across platforms. Audit product fields—tags, categories, pricing, variant setup, and visibility. Verify color variants display correctly on PDPs (Product Display Pages). Optimize filter menus like category, color, brand, length for clarity on the “Shop All” page. Import reviews from marketplaces; add reviews for potential bestsellers . Ensure size options and related info are consistently added and clear. Who You Are A problem-solver with a proactive mindset and strong attention to detail. Excellent written communication skills (English). Prior experience in customer support or fashion e-commerce is a plus. Familiarity with tools like Freshdesk, WhatsApp Business, Meta Business Suite, Shopify, Google Drive . Ability to multitask and keep multiple channels organized with timely follow-ups. What You’ll Gain Hands-on experience across e-commerce operations and customer success. The chance to shape customer loyalty for a fast-growing fashion brand. A culture of ownership, speed, and continuous learning. Show more Show less