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Equitas Small Finance Bank logo

Customer Service Officer

1 - 4 years

1 - 3 Lacs

Hyderabad Chennai

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Finance application software Customer Service c++ c customer relationship customer complaints customer care upsell networking cross selling BFSIcustomer service sales customer support bfsi computer systems microsoft windows linux customer handling retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-4 years of experience in the BFSI industry, with excellent communication skills and a strong passion for delivering exceptional customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide accurate information about products and services to customers. Build strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer complaints. Maintain high product knowledge to effectively communicate with customers. Identify opportunities to upsell and cross-sell products to existing customers. Job Requirements Strong understanding of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team.

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Equitas Small Finance Bank
Equitas Small Finance Bank
www.equitasbank.com

Banking

Chennai Tamilnadu

10001 Employees

3025 Jobs

    Key People

  • Parthasarathi Mukherjee

    Managing Director & CEO

  • Rajesh Kumar Chaturvedi

    Executive Director

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