Customer Service Officer

As a Customer Care Specialist in the Real Estate Business, you will play a crucial role in ensuring excellent service standards and maintaining high customer satisfaction. Your primary responsibilities will include: - Managing phone calls and responding to customer inquiries promptly - Generating sales leads and identifying customers" needs to achieve satisfaction - Building sustainable relationships and trust with customer accounts through open and interactive communication - Providing accurate, valid, and complete information using the right methods/tools - Meeting personal/customer service team sales targets and call handling quotas - Handling customer complaints, providing appropriate solutions and alternatives, and following up to ensure resolution - Keeping records of customer interactions, processing customer accounts, and filing documents - Following communication procedures, guidelines, and policies - Going the extra mile to engage customers effectively To excel in this role, you should have: - Proven customer support experience or experience as a Client Service Representative - A track record of over-achieving quota - Strong phone contact handling skills and active listening abilities Additionally, the company offers benefits such as cell phone reimbursement and internet reimbursement. The job type is full-time, and the work location is in Mohali, Punjab. Education: - Bachelor's degree preferred Experience: - Total work experience: 1 year required - Customer service experience: 1 year required Language: - English required - Hindi preferred Ability to commute/relocate: - Reliably commute or planning to relocate to Mohali, Punjab before starting work is required.,