Ready to Make an Impact in Telecommunications? Join Moose Technology! Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. Ready to Elevate Your Career? Become a Provisioning Coordinator at Moose Technology! As our next Provisioning Coordinator, under limited supervision you’ll be responsible to resolve customer inquiries, resolve tickets and providing information about products or services. Key Responsibilities Addressing customer questions and concerns promptly and accurately, using various communication channels. Investigating and resolving customer complaints, problems, or technical difficulties. Sharing accurate and up-to-date details about products, services, and company policies. Keeping records of customer interactions and transactions for future reference. Referring complex or unresolved issues to appropriate departments or supervisors. Working with other departments to resolve customer issues and provide comprehensive support. Collecting feedback on customer experiences and providing suggestions for improvement. Your experience and qualifications 2-3 years' experience working as a Provisioning Coordinator or Customer support or in similar field. Excellent Communication Skills- Ability to communicate effectively, both verbally and in writing. Active Listening Skills-Ability to understand and address customer needs and concerns. Empathy and Patience- Ability to understand and address customer emotions and be patient with challenging situations. Computer Skills- Proficiency in using computer systems and software for customer interaction and record-keeping. Technical Knowledge- Understanding of the company's products, services, and technologies. Customer-focused Attitude- Willingness to go above and beyond to ensure customer satisfaction. Adaptability- Ability to adapt to changing situations and technologies. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Provident Fund Ability to commute/relocate: New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Experience: Customer support: 1 year (Preferred) Language: English (Required) Work Location: In person Expected Start Date: 15/06/2025
Ready to Make an Impact in Telecommunications? Join Moose Technology! Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. Ready to Elevate Your Career? Become an Team Leader at Moose Technology! As our next Team Leader, under limited supervision you’ll be responsible for recruiting training and mentoring a team of sales professionals. Ensuring growth of the Team and the business overall. Key Responsibilities o Recruit, train & mentor a team of sales professionals. o Provide ongoing coaching, feedback and performance evaluations. o Manage sales targets, objectives and key performance indicators (KPIs) for the team. Customer relationship management o Ensure exceptional customer service and satisfaction. o Address customer issues and escalations promptly and effectively. o Identify and raise any process gaps impacting customer experience. Reporting & analytics o Review team and individual sales reporting to track and manage performance against targets. o Provide insights and recommendations based on data analysis. Compliance and regulatory knowledge o Stay informed about the telecommunications industry regulations and compliance requirements. o Ensure the sales team operates within legal and ethical boundaries. o Perform compliance checks on a regular basis. These include call reviews, sales order reviews, account & notes reviews but not limited to these. Qualifications & Experience · Proven experience in telecommunication sales with a track record of meeting or exceeding targets. · Previous experience in sales management or leadership roles. · Strong understanding of sales strategies in B2C and B2B. · Excellent communication, negotiation and interpersonal skills. · Analytical mindset with the ability to interpret sales data and make data-driven decisions. · Knowledge of telecommunications products and services. · Familiarity with CRM software and sales analytics tools. · Ability to work independently, manage time effectively and prioritize tasks. · Adaptability to evolving market conditions and customer needs. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Paid time off Provident Fund Compensation Package: Yearly bonus Schedule: Morning shift Work Location: In person Expected Start Date: 01/07/2025
Ready to Make an Impact on Telecommunications? Join Moose Technology! Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. We pride ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. ��Ready to Elevate Your Career? Become a Provisioning Coordinator at Moose Technology! Join a dynamic, fast-paced international Offshoring and customer support services company as a Provisioning Coordinator. In this critical role, you’ll be the bridge between operations, clients, and technical teams—ensuring smooth and timely service activation, account setup, and system provisioning across global platforms. If you’re organized, detail-oriented, and passionate about delivering exceptional service in a high-volume environment, this is the role for you! Position: Provisioning Coordinator Salary: 30,000-35,000(Based on last drown) Location: Kolkata,West Bengal Work Mode: Onsite (Work from Office) Working Days: Monday to Saturday (6 Days) Shift Timing: 5:30 AM – 2:30 PM Key Responsibilities: Address customer questions and concerns promptly and accurately via multiple communication channels. Investigate and resolve customer complaints, problems, or technical difficulties. Share accurate, up-to-date details about products, services, and company policies. Maintain records of customer interactions and transactions for future reference. Escalate complex or unresolved issues to appropriate departments or supervisors. Collaborate with other departments to resolve customer issues and ensure comprehensive support. Collect customer feedback and suggest improvements to enhance the customer experience. Your Experience & Qualifications: 2-3 years’ experience as a Provisioning Coordinator, Customer Support, or in a similar role. Excellent verbal and written communication skills. Active listening skills with the ability to understand and address customer needs. Empathy and patience in handling customer emotions and challenging situations. Proficiency in computer systems and software for customer interactions and record-keeping. Technical knowledge of company products, services, and technologies. Customer-focused attitude with a willingness to go above and beyond for satisfaction. Adaptability to changing situations and technologies. Why Join Moose Technology Be a part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! �� Interested? Send your CV to [email protected] or reach out via email to learn more Job Type: Full-time Pay: Up to ₹35,000.63 per month Benefits: Provident Fund Supplemental Pay: Yearly bonus Work Location: In person Expected Start Date: 01/08/2025
Ready to Make an Impact on Telecommunications? Join Moose Technology! Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. We pride ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. ��Ready to Elevate Your Career? Become a Provisioning Coordinator at Moose Technology! Join a dynamic, fast-paced international Offshoring and customer support services company as a Provisioning Coordinator. In this critical role, you’ll be the bridge between operations, clients, and technical teams—ensuring smooth and timely service activation, account setup, and system provisioning across global platforms. If you’re organized, detail-oriented, and passionate about delivering exceptional service in a high-volume environment, this is the role for you! Position: Provisioning Coordinator Salary: 30,000-35,000(Based on last drown) Location: Kolkata,West Bengal Work Mode: Onsite (Work from Office) Working Days: Monday to Saturday (6 Days) Shift Timing: 5:30 AM – 2:30 PM Key Responsibilities: Address customer questions and concerns promptly and accurately via multiple communication channels. Investigate and resolve customer complaints, problems, or technical difficulties. Share accurate, up-to-date details about products, services, and company policies. Maintain records of customer interactions and transactions for future reference. Escalate complex or unresolved issues to appropriate departments or supervisors. Collaborate with other departments to resolve customer issues and ensure comprehensive support. Collect customer feedback and suggest improvements to enhance the customer experience. Your Experience & Qualifications: 2-3 years’ experience as a Provisioning Coordinator, Customer Support, or in a similar role. Excellent verbal and written communication skills. Active listening skills with the ability to understand and address customer needs. Empathy and patience in handling customer emotions and challenging situations. Proficiency in computer systems and software for customer interactions and record-keeping. Technical knowledge of company products, services, and technologies. Customer-focused attitude with a willingness to go above and beyond for satisfaction. Adaptability to changing situations and technologies. Why Join Moose Technology Be a part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! �� Interested? Send your CV to hr@moosetechnology.net or reach out via email to learn more Job Type: Full-time Pay: Up to ₹35,000.63 per month Benefits: Provident Fund Supplemental Pay: Yearly bonus Work Location: In person Expected Start Date: 01/08/2025
Ready to Make an Impact on Telecommunications? Join Moose Technology! Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. We pride ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. ��Ready to Elevate Your Career? Become a Provisioning Coordinator at Moose Technology! Join a dynamic, fast-paced international Offshoring and customer support services company as a Provisioning Coordinator. In this critical role, you’ll be the bridge between operations, clients, and technical teams—ensuring smooth and timely service activation, account setup, and system provisioning across global platforms. If you’re organized, detail-oriented, and passionate about delivering exceptional service in a high-volume environment, this is the role for you! Position: Provisioning Coordinator Salary: 30,000-35,000(Based on last drown) Location: Kolkata,West Bengal Work Mode: Onsite (Work from Office) Working Days: Monday to Saturday (6 Days) Shift Timing: 5:30 AM – 2:30 PM Key Responsibilities: Address customer questions and concerns promptly and accurately via multiple communication channels. Investigate and resolve customer complaints, problems, or technical difficulties. Share accurate, up-to-date details about products, services, and company policies. Maintain records of customer interactions and transactions for future reference. Escalate complex or unresolved issues to appropriate departments or supervisors. Collaborate with other departments to resolve customer issues and ensure comprehensive support. Collect customer feedback and suggest improvements to enhance the customer experience. Your Experience & Qualifications: 2-3 years’ experience as a Provisioning Coordinator, Customer Support, or in a similar role. Excellent verbal and written communication skills. Active listening skills with the ability to understand and address customer needs. Empathy and patience in handling customer emotions and challenging situations. Proficiency in computer systems and software for customer interactions and record-keeping. Technical knowledge of company products, services, and technologies. Customer-focused attitude with a willingness to go above and beyond for satisfaction. Adaptability to changing situations and technologies. Why Join Moose Technology Be a part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! �� Interested? Send your CV to hr@moosetechnology.net or reach out via email to learn more Job Type: Full-time Pay: Up to ₹35,000.63 per month Benefits: Provident Fund Supplemental Pay: Yearly bonus Work Location: In person Expected Start Date: 01/08/2025
Ready to Make an Impact in Telecommunications? Join Moose Technology! Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values –Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. ��Ready to Elevate Your Career? Become an IT Support Officer at Moose Technology! As our next IT Support Officer, under limited supervision you’ll be responsible for providing front-line primary desktop and technical support to end users on various IT issues and problems relating to hardware, software and peripherals, having knowledge of network setup of switches and wireless devices. Position: IT Support Location: Kolkata, West Bengal Work Mode: Onsite (Work from Office) Working Days: Monday to Saturday (6 Days) Shift Timing: 5:30 AM – 2:30 PM Salary: 30,000 - 35,000 (depends on last drawn) Key Responsibilities: Assist with the physical setup of network components, in an office environment, including cabling and device connections, and provide ongoing support to resolve network issues. Resolving help desk issues including troubleshooting hardware and software issues. Performing user administration duties. In conjunction with the Head of Technology, facilitate rollouts, upgrades and office moves when needed. Assisting with upgrades, installations and ongoing usability of desktop, laptop and high-end computers, peripheral equipment, and software. Working with vendors to arrange hardware repairs and resolve technical issues. Desktops interconnect seamlessly with networked systems including Azure, application servers and administration systems. Your experience and qualifications: Tertiary qualifications in Computer Science/Engineering or related discipline desirable. Practical experience with network setup of switches, wireless devices, meeting rooms, workstations, and other devices, troubleshooting, and maintenance is crucial. 3-5 years' experience working in an IT Support role. Experience working in a Global IT Support team. Sound technical background with sound level of skills in server and desktop products. Sound experience in managing technical issue resolution, workflow, desirable: Sound knowledge of Office365, Linux and VoIP Systems. Why Join Moose Technology? Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! �� Interested? Send your CV to hr@moosetechnology.net or reach out via email to learn more. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Provident Fund Shift: Morning shift Work Days: Monday to Friday Work Location: In person Application Deadline: 25/07/2025 Expected Start Date: 01/08/2025
Ready to Make an Impact in Telecommunications? Join Moose Technology! MooseTechnology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. Ready to Elevate Your Career? Become a Sales Representative at Moose Technology! Under moderate supervision, the Inside Sales Representative is responsible for achieving customer acquisition and revenue growth objectives through converting direct customer enquiries into increased sales, mostly through telephone/digital interaction. The role also includes providing basic service support and account-related assistance to ensure a smooth customer experience and foster long-term relationships. Position Title: Inside Sales Representative Department: Sales and Marketing Location: Kolkata, West Bengal Work Mode: Onsite (Work from Office) Role and Responsibilities: Establishing and/or maintaining a direct relationship, primarily through telephone/digital contact, with new and existing clients to determine their present and future business needs and proposing suitable products, services, and upgrades to maintain and grow revenue for the organization. Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements is important. • Routing qualified opportunities to the appropriate sales team member where relevant for further development and closure. Closing sales and achieving relevant targets. • Maintaining and expanding customer relationship management database of prospects within assigned territory. • Working with other members of the sales team where possible to build pipelines and increase revenue opportunities. Ensuring customers receive a high level of service that differentiates the Company from its competitors. Providing basic service support such as assisting customers with account-related queries, troubleshooting minor service issues, and coordinating with relevant departments to ensure timely resolution. Assisting customers with billing inquiries, account updates, and general service information to enhance customer satisfaction and retention. Identifying and gaining new business through following up referrals/leads and keeping abreast of competitor’s sales strategies. Coordinating, conducting, and participating in sales promotions, campaigns, events, and displays when needed. Any other tasks as required. Your WHS Responsibilities: Take reasonable care for personal safety and the safety of others. This includes physical and psychological safety Not put others at risk of injury or harm. This includes physical and psychological safety Comply with any reasonable instruction to allow compliance with: WHS legislation including codes of practices and standards; Swoop Documented safe systems of work; and Training whether it be provided by Swoop personnel or external training organizations Cooperate with management for the implementation of any reasonable work health and safety policy or procedure. Immediately report workplace incidents to line manager and assist in incident investigations as required Your Qualifications & Experience: Excellent verbal and written communication skills Well-developed interpersonal skills and the ability to build positive customer relationships Resilience and ability to remain disciplined and motivated when faced with rejection Positive attitude and ability to contribute positively to team dynamic Passion for sales and a competitive spirit Strong attention to detail and accuracy skills. Strong prioritization and time management skills. Why Join Moose Technology? Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! Interested? Send your CV to [email protected] or reach out via email to learn more. Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Compensation Package: Commission pay Schedule: Morning shift Application Question(s): Should have the knowledge of working with CRM's Experience: Telecommunication: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 +91 9147768896 Expected Start Date: 01/09/2025
Ready to Make an Impact in Telecommunications? Join Moose Technology! MooseTechnology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. Ready to Elevate Your Career? Become a Sales Representative at Moose Technology! Under moderate supervision, the Inside Sales Representative is responsible for achieving customer acquisition and revenue growth objectives through converting direct customer enquiries into increased sales, mostly through telephone/digital interaction. The role also includes providing basic service support and account-related assistance to ensure a smooth customer experience and foster long-term relationships. Position Title: Inside Sales Representative Department: Sales and Marketing Location: Kolkata, West Bengal Work Mode: Onsite (Work from Office) Role and Responsibilities: Establishing and/or maintaining a direct relationship, primarily through telephone/digital contact, with new and existing clients to determine their present and future business needs and proposing suitable products, services, and upgrades to maintain and grow revenue for the organization. Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements is important. • Routing qualified opportunities to the appropriate sales team member where relevant for further development and closure. Closing sales and achieving relevant targets. • Maintaining and expanding customer relationship management database of prospects within assigned territory. • Working with other members of the sales team where possible to build pipelines and increase revenue opportunities. Ensuring customers receive a high level of service that differentiates the Company from its competitors. Providing basic service support such as assisting customers with account-related queries, troubleshooting minor service issues, and coordinating with relevant departments to ensure timely resolution. Assisting customers with billing inquiries, account updates, and general service information to enhance customer satisfaction and retention. Identifying and gaining new business through following up referrals/leads and keeping abreast of competitor’s sales strategies. Coordinating, conducting, and participating in sales promotions, campaigns, events, and displays when needed. Any other tasks as required. Your WHS Responsibilities: Take reasonable care for personal safety and the safety of others. This includes physical and psychological safety Not put others at risk of injury or harm. This includes physical and psychological safety Comply with any reasonable instruction to allow compliance with: WHS legislation including codes of practices and standards; Swoop Documented safe systems of work; and Training whether it be provided by Swoop personnel or external training organizations Cooperate with management for the implementation of any reasonable work health and safety policy or procedure. Immediately report workplace incidents to line manager and assist in incident investigations as required Your Qualifications & Experience: Excellent verbal and written communication skills Well-developed interpersonal skills and the ability to build positive customer relationships Resilience and ability to remain disciplined and motivated when faced with rejection Positive attitude and ability to contribute positively to team dynamic Passion for sales and a competitive spirit Strong attention to detail and accuracy skills. Strong prioritization and time management skills. Why Join Moose Technology? Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! Interested? Send your CV to hr@moosetechnology.net or reach out via email to learn more. Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Compensation Package: Commission pay Schedule: Morning shift Application Question(s): Should have the knowledge of working with CRM's Experience: Telecommunication: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 +91 9147768896 Expected Start Date: 01/09/2025
Ready to Make an Impact in Telecommunications? Join Moose Technology! MooseTechnology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. Ready to Elevate Your Career? Become a Sales Representative at Moose Technology! Under moderate supervision, the Inside Sales Representative is responsible for achieving customer acquisition and revenue growth objectives through converting direct customer enquiries into increased sales, mostly through telephone/digital interaction. The role also includes providing basic service support and account-related assistance to ensure a smooth customer experience and foster long-term relationships. Position Title: Inside Sales Representative Department: Sales and Marketing Location: Kolkata, West Bengal Work Mode: Onsite (Work from Office) Role and Responsibilities: Establishing and/or maintaining a direct relationship, primarily through telephone/digital contact, with new and existing clients to determine their present and future business needs and proposing suitable products, services, and upgrades to maintain and grow revenue for the organization. Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements is important. • Routing qualified opportunities to the appropriate sales team member where relevant for further development and closure. Closing sales and achieving relevant targets. • Maintaining and expanding customer relationship management database of prospects within assigned territory. • Working with other members of the sales team where possible to build pipelines and increase revenue opportunities. Ensuring customers receive a high level of service that differentiates the Company from its competitors. Providing basic service support such as assisting customers with account-related queries, troubleshooting minor service issues, and coordinating with relevant departments to ensure timely resolution. Assisting customers with billing inquiries, account updates, and general service information to enhance customer satisfaction and retention. Identifying and gaining new business through following up referrals/leads and keeping abreast of competitor’s sales strategies. Coordinating, conducting, and participating in sales promotions, campaigns, events, and displays when needed. Any other tasks as required. Your WHS Responsibilities: Take reasonable care for personal safety and the safety of others. This includes physical and psychological safety Not put others at risk of injury or harm. This includes physical and psychological safety Comply with any reasonable instruction to allow compliance with: WHS legislation including codes of practices and standards; Swoop Documented safe systems of work; and Training whether it be provided by Swoop personnel or external training organizations Cooperate with management for the implementation of any reasonable work health and safety policy or procedure. Immediately report workplace incidents to line manager and assist in incident investigations as required Your Qualifications & Experience: Excellent verbal and written communication skills Well-developed interpersonal skills and the ability to build positive customer relationships Resilience and ability to remain disciplined and motivated when faced with rejection Positive attitude and ability to contribute positively to team dynamic Passion for sales and a competitive spirit Strong attention to detail and accuracy skills. Strong prioritization and time management skills. Why Join Moose Technology? Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! Interested? Send your CV to hr@moosetechnology.net or reach out via email to learn more. Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Compensation Package: Commission pay Schedule: Morning shift Application Question(s): Should have the knowledge of working with CRM's Experience: Telecommunication: 1 year (Required) Language: English (Required) Work Location: In person Speak with the employer +91 +91 9147768896 Expected Start Date: 01/09/2025
Ready to Make an Impact in Telecommunications? Join Moose Technology! MooseTechnology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. Ready to Elevate Your Career? Become a Sales Representative at Moose Technology! Under moderate supervision, the Inside Sales Representative is responsible for achieving customer acquisition and revenue growth objectives through converting direct customer enquiries into increased sales, mostly through telephone/digital interaction. The role also includes providing basic service support and account-related assistance to ensure a smooth customer experience and foster long-term relationships. Position Title: Inside Sales Representative Department: Sales and Marketing Location: Kolkata, West Bengal Work Mode: Onsite (Work from Office) Role and Responsibilities: Establishing and/or maintaining a direct relationship, primarily through telephone/digital contact, with new and existing clients to determine their present and future business needs and proposing suitable products, services, and upgrades to maintain and grow revenue for the organization. Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements is important. • Routing qualified opportunities to the appropriate sales team member where relevant for further development and closure. Closing sales and achieving relevant targets. • Maintaining and expanding customer relationship management database of prospects within assigned territory. • Working with other members of the sales team where possible to build pipelines and increase revenue opportunities. Ensuring customers receive a high level of service that differentiates the Company from its competitors. Providing basic service support such as assisting customers with account-related queries, troubleshooting minor service issues, and coordinating with relevant departments to ensure timely resolution. Assisting customers with billing inquiries, account updates, and general service information to enhance customer satisfaction and retention. Identifying and gaining new business through following up referrals/leads and keeping abreast of competitor’s sales strategies. Coordinating, conducting, and participating in sales promotions, campaigns, events, and displays when needed. Any other tasks as required. Your WHS Responsibilities: Take reasonable care for personal safety and the safety of others. This includes physical and psychological safety Not put others at risk of injury or harm. This includes physical and psychological safety Comply with any reasonable instruction to allow compliance with: WHS legislation including codes of practices and standards; Swoop Documented safe systems of work; and Training whether it be provided by Swoop personnel or external training organizations Cooperate with management for the implementation of any reasonable work health and safety policy or procedure. Immediately report workplace incidents to line manager and assist in incident investigations as required Your Qualifications & Experience: Excellent verbal and written communication skills Well-developed interpersonal skills and the ability to build positive customer relationships Resilience and ability to remain disciplined and motivated when faced with rejection Positive attitude and ability to contribute positively to team dynamic Passion for sales and a competitive spirit Strong attention to detail and accuracy skills. Strong prioritization and time management skills. Why Join Moose Technology? Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! Interested? Send your CV to hr@moosetechnology.net or reach out via email to learn more. Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Application Question(s): Should have the knowledge of working with CRM's Experience: Telecommunication: 1 year (Required) Language: English (Required) Work Location: In person Expected Start Date: 01/09/2025
Are you ready to make an impact in the telecommunications industry Join Moose Technology Private Limited, a dedicated team that provides high-quality customer support and comprehensive administrative solutions to Swoop, an innovative telecommunications company focused on Connecting People and Improving Lives. Swoop is a leading fixed wireless provider with one of Australia's largest wireless footprints and coverage areas. By joining us, you will be part of a world-class network designed to deliver ultra-reliable, high throughput, and flexible network services with industry-leading delivery times. As a part of our team, you will handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has established us as a trusted partner in providing reliable customer service and efficient administrative support. At Moose Technology, we pride ourselves on fostering a collaborative work environment driven by creativity and a commitment to excellence. Our core values, including being Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors, and Lifelong Learners, guide us to excel in everything we do. We are dedicated to creating an inclusive and supportive work environment where every voice is heard and valued. Are you ready to elevate your career Become an IT Support Officer at Moose Technology! As our next IT Support Officer, you will be responsible for providing front-line primary desktop and technical support to end-users on various IT issues and problems related to hardware, software, and peripherals, with knowledge of network setup of switches and wireless devices. This role will require you to work under limited supervision and assist with the physical setup of network components in an office environment, including cabling and device connections, and provide ongoing support to resolve network issues. **Position:** IT Support **Location:** Kolkata, West Bengal **Work Mode:** Onsite (Work from Office) **Working Days:** Monday to Saturday (6 Days) **Shift Timing:** 5:30 AM - 2:30 PM **Salary:** 30,000 - 35,000 (depends on last drawn) **Key Responsibilities:** - Assist with the physical setup of network components in an office environment, including cabling and device connections, and provide ongoing support to resolve network issues. - Resolving help desk issues, including troubleshooting hardware and software issues. - Performing user administration duties. - Facilitate rollouts, upgrades, and office moves as needed. - Assisting with upgrades, installations, and ongoing usability of desktop, laptop, and high-end computers, peripheral equipment, and software. - Working with vendors to arrange hardware repairs and resolve technical issues. - Ensuring desktops interconnect seamlessly with networked systems including Azure, application servers, and administration systems. **Your Experience and Qualifications:** - Tertiary qualifications in Computer Science/Engineering or related discipline desirable. - Practical experience with network setup of switches, wireless devices, meeting rooms, workstations, and other devices, troubleshooting, and maintenance is crucial. - 3-5 years of experience working in an IT Support role. - Experience working in a Global IT Support team. - Sound technical background with a sound level of skills in server and desktop products. - Sound experience in managing technical issue resolution, workflow, desirable: Sound knowledge of Office365, Linux, and VoIP Systems. **Why Join Moose Technology ** Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! If you are interested in this opportunity, please send your CV to hr@moosetechnology.net or reach out via email to learn more. **Job Type:** Full-time **Benefits:** Provident Fund **Shift:** Morning shift **Work Days:** Monday to Friday **Work Location:** In person **Application Deadline:** 25/07/2025 **Expected Start Date:** 01/08/2025,