IT Support Specialist

Are you ready to make an impact in the telecommunications industry Join Moose Technology Private Limited, a dedicated team that provides high-quality customer support and comprehensive administrative solutions to Swoop, an innovative telecommunications company focused on Connecting People and Improving Lives. Swoop is a leading fixed wireless provider with one of Australia's largest wireless footprints and coverage areas. By joining us, you will be part of a world-class network designed to deliver ultra-reliable, high throughput, and flexible network services with industry-leading delivery times. As a part of our team, you will handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has established us as a trusted partner in providing reliable customer service and efficient administrative support. At Moose Technology, we pride ourselves on fostering a collaborative work environment driven by creativity and a commitment to excellence. Our core values, including being Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors, and Lifelong Learners, guide us to excel in everything we do. We are dedicated to creating an inclusive and supportive work environment where every voice is heard and valued. Are you ready to elevate your career Become an IT Support Officer at Moose Technology! As our next IT Support Officer, you will be responsible for providing front-line primary desktop and technical support to end-users on various IT issues and problems related to hardware, software, and peripherals, with knowledge of network setup of switches and wireless devices. This role will require you to work under limited supervision and assist with the physical setup of network components in an office environment, including cabling and device connections, and provide ongoing support to resolve network issues. **Position:** IT Support **Location:** Kolkata, West Bengal **Work Mode:** Onsite (Work from Office) **Working Days:** Monday to Saturday (6 Days) **Shift Timing:** 5:30 AM - 2:30 PM **Salary:** 30,000 - 35,000 (depends on last drawn) **Key Responsibilities:** - Assist with the physical setup of network components in an office environment, including cabling and device connections, and provide ongoing support to resolve network issues. - Resolving help desk issues, including troubleshooting hardware and software issues. - Performing user administration duties. - Facilitate rollouts, upgrades, and office moves as needed. - Assisting with upgrades, installations, and ongoing usability of desktop, laptop, and high-end computers, peripheral equipment, and software. - Working with vendors to arrange hardware repairs and resolve technical issues. - Ensuring desktops interconnect seamlessly with networked systems including Azure, application servers, and administration systems. **Your Experience and Qualifications:** - Tertiary qualifications in Computer Science/Engineering or related discipline desirable. - Practical experience with network setup of switches, wireless devices, meeting rooms, workstations, and other devices, troubleshooting, and maintenance is crucial. - 3-5 years of experience working in an IT Support role. - Experience working in a Global IT Support team. - Sound technical background with a sound level of skills in server and desktop products. - Sound experience in managing technical issue resolution, workflow, desirable: Sound knowledge of Office365, Linux, and VoIP Systems. **Why Join Moose Technology ** Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! If you are interested in this opportunity, please send your CV to hr@moosetechnology.net or reach out via email to learn more. **Job Type:** Full-time **Benefits:** Provident Fund **Shift:** Morning shift **Work Days:** Monday to Friday **Work Location:** In person **Application Deadline:** 25/07/2025 **Expected Start Date:** 01/08/2025,