IT Support Specialist

Ready to Make an Impact in Telecommunications? Join Moose Technology!

Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support.

Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence.

Our core values –Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued.

��Ready to Elevate Your Career? Become an IT Support Officer at Moose Technology!

As our next IT Support Officer, under limited supervision you’ll be responsible for providing front-line primary desktop and technical support to end users on various IT issues and problems relating to hardware, software and peripherals, having knowledge of network setup of switches and wireless devices.

Position: IT Support
Location: Kolkata, West Bengal
Work Mode: Onsite (Work from Office)
Working Days: Monday to Saturday (6 Days)
Shift Timing: 5:30 AM – 2:30 PM
Salary: 30,000 - 35,000 (depends on last drawn)

Key Responsibilities:

• Assist with the physical setup of network components, in an office environment, including cabling and device connections, and provide ongoing support to resolve network issues.
• Resolving help desk issues including troubleshooting hardware and software issues.
• Performing user administration duties.
• In conjunction with the Head of Technology, facilitate rollouts, upgrades and office moves when needed.
• Assisting with upgrades, installations and ongoing usability of desktop, laptop and high-end computers, peripheral equipment, and software.
• Working with vendors to arrange hardware repairs and resolve technical issues.
• Desktops interconnect seamlessly with networked systems including Azure, application servers and administration systems.

Your experience and qualifications:

• Tertiary qualifications in Computer Science/Engineering or related discipline desirable.
• Practical experience with network setup of switches, wireless devices, meeting rooms, workstations, and other devices, troubleshooting, and maintenance is crucial.
• 3-5 years' experience working in an IT Support role.
• Experience working in a Global IT Support team.
• Sound technical background with sound level of skills in server and desktop products.
• Sound experience in managing technical issue resolution, workflow, desirable: Sound knowledge of Office365, Linux and VoIP Systems.

Why Join Moose Technology?

Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us!

�� Interested?

Send your CV to hr@moosetechnology.net or reach out via email to learn more.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Shift:

• Morning shift

Work Days:

• Monday to Friday

Work Location: In person

Application Deadline: 25/07/2025
Expected Start Date: 01/08/2025