Ready to Make an Impact in Telecommunications? Join Moose Technology! Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. Ready to Elevate Your Career? Become a Sales Representative at Moose Technology! Under moderate supervision, the Inside Sales Representative is responsible for achieving customer acquisition and revenue growth objectives through converting direct customer enquiries into increased sales, mostly through telephone/digital interaction. The role also includes providing basic service support and account-related assistance to ensure a smooth customer experience and foster long-term relationships. Position Title: Inside Sales Representative Department: Sales and Marketing Location: Kolkata, West Bengal Work Mode: Onsite (Work from Office) Role and Responsibilities: Establishing and/or maintaining a direct relationship, primarily through telephone/digital contact, with new and existing clients to determine their present and future business needs and proposing suitable products, services, and upgrades to maintain and grow revenue for the organization. Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Understanding customer needs and requirements is important. Routing qualified opportunities to the appropriate sales team member where relevant for further development and closure. Closing sales and achieving relevant targets. Maintaining and expanding customer relationship management database of prospects within assigned territory. Working with other members of the sales team where possible to build pipelines and increase revenue opportunities. Ensuring customers receive a high level of service that differentiates the Company from its competitors. Providing basic service support such as assisting customers with account-related queries, troubleshooting minor service issues, and coordinating with relevant departments to ensure timely resolution. Assisting customers with billing inquiries, account updates, and general service information to enhance customer satisfaction and retention. Identifying and gaining new business through following up referrals/leads and keeping abreast of competitor’s sales strategies. Coordinating, conducting, and participating in sales promotions, campaigns, events, and displays when needed. Any other tasks as required. Your WHS Responsibilities: Take reasonable care for personal safety and the safety of others. This includes physical and psychological safety Not put others at risk of injury or harm. This includes physical and psychological safety Comply with any reasonable instruction to allow compliance with: WHS legislation including codes of practices and standards; Swoop Documented safe systems of work; and Training whether it be provided by Swoop personnel or external training organizations Cooperate with management for the implementation of any reasonable work health and safety policy or procedure. Immediately report workplace incidents to line manager and assist in incident investigations as required Your Qualifications & Experience: Excellent verbal and written communication skills Well-developed interpersonal skills and the ability to build positive customer relationships Resilience and ability to remain disciplined and motivated when faced with rejection Positive attitude and ability to contribute positively to team dynamic Passion for sales and a competitive spirit Strong attention to detail and accuracy skills. Strong prioritization and time management skills. Why Join Moose Technology? Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! Interested? Send your CV to hr@moosetechnology.net or reach out via email to learn more.
Ready to Make an Impact in Telecommunications? Join Moose Technology! Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. Ready to Elevate Your Career? Become Customer Service Officer at Moose Technology! Under moderate supervision, the Customer Service Officer is responsible for providing excellent customer service to the Company’s customers by assisting them in resolving their queries, requests and any concerns related to the product we supply them via phone-based contact channels as well as other contact channels. The role is responsible for responding to general account queries, troubleshooting service issues, escalating technical issues to relevant departments with appropriate data, and assisting customers through the online sales process. Responsibilities Operating to our company values of: We own it and we solve it. We innovate. We are respectful, transparent and direct. We make it easy for our customers. We are one great Team. We succeed, fail and grow together. Performing your duties within the service levels as set by the company. Answering incoming calls, email/ticket enquiries and other customer enquiries from the support queues as directed. Following up on customer requests who have ongoing ticketed issues throughout your workday, working from the oldest created tickets as best practice. Providing updates to customers, even if there is no change in updates and attempting to resolve their ongoing issue where possible. Making outbound calls as appropriate and as directed to update customers, provide troubleshooting support and resolution responses. Offering an excellent customer service experience at every interaction with our customers. Managing customer expectations of their service and communicating effectively during the troubleshooting process. Logging faults with wholesale partners while interacting with customers to ensure their faults are resolved in a timely manner. Provide information about the products we offer and provide guidance to assist customers to complete the online sales process. Position Description · Recording clear, concise, and complete notes in the relevant system at every customer interaction. Notes regarding your interactions with customers are considered legal documents and must be of a high professional standard. · Following walkthroughs, guides, and templates to ensure customers’ issues are resolved in a timely manner. · Asking our customers for feedback and online reviews at every possible opportunity. · Escalating more complex customer issues to the appropriate team by accurately logging and recording all relevant information using templated data points. · Following company start-of-day and end-of-day processes. · Any other tasks as required to support the provision of service to our customers Personal Attributes · Taking pride in resolving customer issues at the first point of contact whenever possible. · Developing effective working relationships with all staff employed by Swoop. · Always contributes to good morale within the Team. · Ensuring that your knowledge of internal systems and devices remains current to assist in proactively troubleshooting and escalating issues. · Manages personal health, safety and wellbeing. Qualifications/Experience · Previous experience working in a customer service role and ideally in a similar industry would be preferred but not essential. · Previous experience providing customer support in a call centre setting is required. · Proven track history in providing excellent customer experiences. · Experience in using Customer Management Systems preferred. · A general interest in using IT/internet-based technology with a natural inclination towards self-support when using systems. · Proficient in using MS Office suite of products and experience in using ticketing systems and customer management systems. · Advanced attention to detail and accuracy skills. · Strong verbal and written communications and presentation skills. · Strong ability to drive for results and focus on outcomes. · Strong ability to work autonomously, show initiative and be proactive. · Strong computer skills and confidence in learning new technical skills. General Requirements You will be required to participate in a rotating roster to ensure optimal coverage of the phone and ticket queues, including weekends, early morning shifts and public holidays