Customer Service Intern

About Us StarStruck is India's premier 100% celebrity-owned cosmetic brand, with Sunny Leone serving as one of the world's most popular brand faces for the past decade. Renowned for being the most digitally searched personality for six consecutive years, StarStruck redefines luxury with affordability. The meticulously crafted cosmetic line reflects Sunny's unwavering commitment to excellence, with every aspect meticulously overseen - from development and formulation to packaging. This hands-on approach ensures that each product embodies the essence of perfection, elevating the brand to unparalleled heights of success. Responsibilities - Conduct proactive and strategic outbound calls to potential customers sourced from provided lists, databases, or leads generated by marketing campaigns. - Identify and qualify potential leads through gathering relevant information, assessing their needs, and determining their interest in the product or service offered. - Develop a comprehensive understanding of the company's products or services, features, benefits, and competitive advantages to effectively communicate and promote them to potential customers. - Deliver compelling sales pitches tailored to the needs and pain points of each potential customer, highlighting the value proposition and benefits of the product or service. - Build rapport and establish positive relationships with potential customers through effective communication, active listening, and understanding their requirements. - Follow up with potential customers who have shown interest but require additional information or time to make a decision. - Accurately record and update customer information, interactions, and sales activities in the Customer Relationship Management (CRM) system. - Stay informed about industry trends, competitors, and market conditions to adapt sales strategies and identify new opportunities. Qualifications and Skills - Undergraduates and fresh graduates are welcome to apply. - Excellent verbal communication and interpersonal skills. - Strong persuasion and negotiation abilities. - Active listening skills to understand customer needs. - Proficiency in using CRM systems and other sales-related software. - Basic computer skills and familiarity with office productivity tools. - Resilience and persistence in handling objections and rejection. - Time management and organizational skills to prioritize tasks effectively. - Flexibility to adapt to changing sales strategies and product offerings. Duration of the internship: 6 months (pre-placement offer is available based on performance) Monthly stipend: 5,000-10,000 INR Work Days: 5 Days a week (in-office opportunity) Perks: Certificate of completion will be provided upon the internship's conclusion Location: Mumbai, Andheri West,