Customer Service Intern

About Ergode:

Ergode is a leading e-commerce company with a strong global presence, offering a wide range of products across various marketplaces. We focus on delivering great customer experiences through innovation, efficiency, and excellence in operations.

Role Overview:We are looking for a proactive and detail-oriented Customer Service Intern to join our team. The selected candidate will assist in managing customer interactions, resolving queries, and supporting day-to-day service operations.Key Responsibilities:

• Respond to customer inquiries via email, chat, and calls.
• Resolve customer complaints and provide appropriate solutions.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain accurate records of customer interactions and transactions.
• Assist in improving customer satisfaction by identifying recurring issues and suggesting process improvements.

Skills & Qualifications:

• Pursuing or recently completed a degree in any discipline.
• Strong verbal and written communication skills (English).
• Customer-focused attitude with problem-solving abilities.
• Basic knowledge of MS Office (Excel, Word, etc.).
• Ability to work in a fast-paced environment.
• E-commerce knowledge is a plus.

What Youll Gain:

• Hands-on experience in customer support operations.
• Exposure to the e-commerce industry and global marketplaces.
• Opportunity to work with cross-functional teams.
• Certificate of Internship upon successful completion.

Job Type: Internship
Contract length: 3 months

Pay: ₹8,000.00 - ₹10,000.00 per month

Schedule:

• Day shift
• Monday to Friday
• US shift

Application Question(s):

• Where do you stay in Mumbai?

Language:

• English (Required)

Work Location: In person