Customer Service Intern

Company Description

Panda's Box is a D2C brand focused on preserving and celebrating cultural heritage by creating products that inspire children to connect with their roots. The brand gained recognition with the launch of India’s first mantra-chanting plush deities, which received widespread appreciation. Building on this success, Panda’s Box continues to innovate and expand its offerings in the cultural learning space, creating meaningful and educational products that foster a sense of tradition and heritage.

Role Description

This is a paid internship role for a Customer Service Intern, located on-site in Noida. The intern will assist in addressing customer inquiries and concerns, ensuring customer satisfaction through timely support and engagement. Day-to-day tasks will include responding to queries, managing customer relationships, resolving issues efficiently, and working collaboratively with teams to enhance the overall customer experience.

Qualifications

• Proficiency in Customer Support and Customer Service
• Demonstrated ability to ensure Customer Satisfaction and deliver excellent Customer Experience
• Strong skills in handling Phone Etiquette and effective communication
• Good interpersonal and problem-solving skills
• Ability to work on-site in Noida and collaborate with cross-functional teams
• Previous experience in a customer-facing role is a plus