1. Maintaining Good customer relationship and Internal relations 2. Customer demand forecast and Inventory Planning 3. Customer Order Processing 4. Customer OTD order execution 5. Customer Credit control 6. Customer complaint handling, RMA coordination 7. Documentation and filing per ISO / TS requirement Supporting Marketing activities 1. Conducting Exhibitions & Seminars 2. Marketing Media co-ordination 3. B 2 B Portals registration 4. Handling online enquiries 5. Monitor GGB Brand presence 6. Administration Tasks Continue to embrace, implement and analyse gaps toward the path of excellence in our commercial activities 1 Application of SAP/ERP/Power BI systems 2 Global perspective and co-ordination 3 Ease of doing Business 4 Business development by customer oriented solutions Basic command on English (both written and reading) , Communication skill 3-5 years' experience in Customer support as Key Accounts Management Strong Knowledge of SAP system, onhand experience Flexible and customer oriented Good at data analysis, reporting Good command on excel, word. Strong experience with import and export Procedures Experience in supporting marketing activities Nice to have 2 Operating Tally software 3 MBA with marketing specialization 4 Knowledge of Quality systems and documentation Job Type: Contractual / Temporary Contract length: 12 months Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Flexible schedule Health insurance Provident Fund Work from home Schedule: Day shift Experience: SAP: 1 year (Preferred) Location: Pune, Maharashtra (Preferred) Work Location: In person Expected Start Date: 01/08/2025
Role Overview: As a Customer Service Intern based in Pune, you will be responsible for various tasks to ensure customer satisfaction. Your role will involve responding to customer inquiries, assisting with order processing, and collaborating with internal teams. Additionally, you will address customer concerns, maintain records, and contribute to enhancing customer service processes. Key Responsibilities: - Respond to customer inquiries promptly and effectively - Assist with order processing and coordination with internal teams - Address customer concerns and ensure their satisfaction - Maintain accurate records of customer interactions - Contribute to improving customer service processes Qualifications Required: - Strong communication and interpersonal skills - Basic knowledge of customer service principles - Proficiency in MS Office tools (Word, Excel, PowerPoint) - Organizational skills and attention to detail - Problem-solving abilities and proactive approach in addressing customer needs - Flexibility and eagerness to learn in a fast-paced environment - Bachelor's degree in progress or recently completed in Business Administration, Commerce, or related field - Experience in a customer-facing role is a plus - Knowledge of Tally is required. Role Overview: As a Customer Service Intern based in Pune, you will be responsible for various tasks to ensure customer satisfaction. Your role will involve responding to customer inquiries, assisting with order processing, and collaborating with internal teams. Additionally, you will address customer concerns, maintain records, and contribute to enhancing customer service processes. Key Responsibilities: - Respond to customer inquiries promptly and effectively - Assist with order processing and coordination with internal teams - Address customer concerns and ensure their satisfaction - Maintain accurate records of customer interactions - Contribute to improving customer service processes Qualifications Required: - Strong communication and interpersonal skills - Basic knowledge of customer service principles - Proficiency in MS Office tools (Word, Excel, PowerPoint) - Organizational skills and attention to detail - Problem-solving abilities and proactive approach in addressing customer needs - Flexibility and eagerness to learn in a fast-paced environment - Bachelor's degree in progress or recently completed in Business Administration, Commerce, or related field - Experience in a customer-facing role is a plus - Knowledge of Tally is required.