Customer Service Intern

As a Customer Service Intern at our company, you will play a vital role in assisting with customer inquiries, issue resolution, and maintaining customer satisfaction levels. This internship offers a valuable opportunity to gain practical experience in customer relations and service operations. You will be responsible for responding to customer inquiries through various channels such as email, phone, and chat. Additionally, you will assist in resolving basic customer issues while escalating more complex problems to senior team members. It will be part of your duties to update customer information accurately in the system and utilize CRM tools to manage support tickets efficiently. Furthermore, you will be expected to collect customer feedback and collaborate with the team to provide insights for improvement. To qualify for this role, you should be currently pursuing or have recently completed a Bachelor's degree in any stream. Strong verbal and written communication skills are essential, along with a basic understanding of customer service principles. Proficiency in using MS Office tools like Word and Excel is required. A positive attitude, willingness to learn, and keen attention to detail are also highly valued traits. Throughout this internship, you will gain hands-on experience in customer service and communication, as well as exposure to internal tools and support processes. Additionally, based on your performance, you will receive a Certificate of Internship and a Letter of Recommendation. There is also a possibility of transitioning into a full-time role upon successful completion, subject to available openings and performance evaluations.,