Customer Service & GATI Software Specialist

About Jewel Fx

Jewel FX (Evermore Jewellery Private Limited) is a leading creative design house and technology partner for the global jewelry industry. We specialize in custom jewelry solutions, CAD construction, 3D rendering, and digitization services, serving retailers, wholesalers, and e-commerce brands worldwide.

Position Overview

We are seeking an experienced GATI Software Specialist

Key Responsibilities

System Implementation & Optimization

• Lead the complete systemization of Jewel FX operations using GATI software
• Ensure all business processes are system-driven with minimal manual intervention
• Continuously evaluate and tweak operational workflows to create a foolproof, end-to-
• end system
• Identify gaps in current processes and implement solutions using GATI modules
• Maintain system integrity and data accuracy across all modules

Catalogue & Design Management

• Generate product catalogues as per customer specifications and requirements
• Digitize and systematize the entire design library for easy access and management
• Maintain organized digital records of all designs with proper categorization
• Ensure design assets are properly tagged and searchable within the system

Pricing & Quotations

• Prepare accurate pricing and quotations for customers using GATI
• Calculate margins and ensure pricing aligns with business profitability targets
• Maintain pricing consistency and update price lists as needed
• Generate detailed quotations with specifications, timelines, and terms

Supply Chain Coordination

• Issue diamond requisitions to diamond offices with accurate specifications
• Coordinate orders and raw material requisitions to the factory
• Track inventory levels and ensure timely procurement
• Manage export coordination and related documentation

Reporting & Analysis

• Perform margin calculations for projects and product lines
• Generate MIS (Management Information System) reports for leadership review
• Provide data-driven insights on operations, profitability, and efficiency
• Create dashboards and regular reports on key operational metrics

Required Qualifications Experience & Skills

• 3-5 years of hands-on experience with GATI software

  in the jewelry industry
• Deep knowledge of 

  all GATI modules

  including inventory, production, sales,
• purchase, and reporting
• Proven track record of systemizing operations in a jewelry manufacturing or design
• environment
• Strong understanding of jewelry industry workflows, terminology, and processes
• Experience with catalogue generation, pricing, and quotation management

Technical Competencies

• Expert-level proficiency in GATI software (all modules)
• Strong analytical skills with attention to detail
• Ability to create and maintain complex operational systems
• Proficiency in MS Excel for data analysis and reporting
• Experience with MIS reporting and dashboard creation

Personal Attributes

• Process-oriented mindset with a focus on systemization
• Problem-solving ability to identify and fix operational gaps
• Strong organizational skills and ability to manage multiple tasks
• Excellent communication skills for cross-functional coordination
• Proactive approach to continuous improvement
• Ability to work independently and take ownership of systems

Preferred Qualifications

• Experience working with jewelry design houses, manufacturers, or exporters
• Knowledge of diamond grading, specifications, and procurement processes
• Familiarity with export documentation and coordination
• Experience training team members on software systems
• Understanding of CAD/3D rendering workflows (beneficial but not required) 

What We Offer

• Opportunity to build and own the operational systems for a growing global jewelry tech company

• Work with a team of 20+ creative professionals serving international clients
• Exposure to cutting-edge jewelry design and 3D technology
• Collaborative work environment at our Mumbai office (Andheri East)
• Competitive compensation based on experience and expertise

Location

• Office No. 210, 2nd Floor, Shreepal Complex, Suren Road, Chakala, Andheri East, Mumbai, Maharashtra 400093

Jewel FX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.