Customer Service Executive

0 - 2 years

1 - 2 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Hii Jobseekers

Greetings from ShiningstarsITPL!

We are hiring for Customer Care Executive For Lucknow Location!!!!!!

Salary: 17k ctc to 20ctc.

Roles And Responsibilities:

  • Handle inbound and outbound customer calls politely and professionally.
  • Provide accurate product/service details to customers.
  • Resolve queries, concerns, and complaints within timelines.
  • Escalate unresolved issues to the relevant department.
  • Maintain updated and accurate customer records in CRM.
  • Follow company call scripts, procedures, and quality standards.
  • Meet daily, weekly, and monthly performance targets.
  • Maintain a positive attitude and ensure customer satisfaction.
  • Keep up-to-date with product knowledge and company policies.
  • Work in coordination with team members for smooth operations.

Preferred Candidates Profile:

  • Candidates must have fluency in English.
  • Must be comfortable with Rotational Shifts.

Interested Candidates may reach out to : 9140789127(Aliya)

Thanks and Regards

Aliya

Executive HR

ShiningstarsITPL

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