Customer Service Executive

Job Title: Customer Service Executive

Locations: Malad / Thane / Bhayander / Kolkata

Shift: Night / Graveyard Shift (US Process) for International Process and Day shift for Domestic Process

Experience Required:

• Graduate Fresher OR
  
• Undergraduate with a minimum 6 months of BPO experience
  

Key Requirements:

• Excellent English communication skills (spoken and written)
  
• Comfortable working in night shifts
  
• Strong customer handling and problem-solving abilities
  
• Ability to work in a fast-paced, target-driven environment
  
• Basic computer knowledge and typing skills
  

Roles & Responsibilities:

• Handle inbound/outbound customer queries for international (US) clients
  
• Provide accurate information and resolve customer issues efficiently
  
• Maintain professionalism and high-quality service on every interaction
  
• Follow process guidelines and ensure adherence to SLAs

For Kolkata location:

Process Type: DomesticShift: Day shift (8:00 AM 9:00 PM)Languages Required:

• Hindi + Bengali 14,000 in-hand (after 2nd month)
  
• English + Hindi 11,000 in-hand
  
• English + Bengali 11,000 in-hand
  

Process 2 International Process

Location: Kolkata
Batches: 28th September, 31st September, 4th November, 7th NovemberProcess Type: International VoiceShift: 5 Days Working, Rotational ShiftsCTC: 25,000 30,000 per monthFacilities: cab available

Process 3 Domestic Process

Location: Kolkata
Process Type: Domestic VoiceShift:

• Female: Day Shift
  
• Male: Rotational Shift (Cab available)
  CTC: 14,000 in-hand + incentives

Benefits:

• Incentives on performance
  
• Transportation provided for rotational shifts
  

Interview Location: TP, Kolkata