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Customer Service Executive

2 - 3 years

1 - 2 Lacs

Rajkot

Posted:7 hours ago| Platform: Naukri logo

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Skills Required

bpo service quality customer relationship backend operations customer service customer care training coordination customer support salesforce operations employee engagement recruitment troubleshooting customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle day to day after service activity Manage service team effectively to provide quick & satisfactory service to customer Maintain records of all incoming service calls and actions taken for future assessment Coordination with the Service department regarding customer problems Diagnosing faults and troubleshooting over the phone Assisting fellow Engineers regarding any technical issues Imparting training to Engineers about product functioning, fault finding, and troubleshooting methods Responding immediately to equipment breakdowns Develop service procedures, policies, and standards Keep ahead of industry developments Apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Maintain the ordinary workflow according to priorities Improve customer service quality results by studying, evaluating, redesigning processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes Study new projects and implement them in hardware and software Skills and Requirements The skills to work both independently and as part of a team Dedicated & hardworking in work perfection Driving license

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