Handle day to day after service activity Manage service team effectively to provide quick & satisfactory service to customer Maintain records of all incoming service calls and actions taken for future assessment Coordination with the Service department regarding customer problems Diagnosing faults and troubleshooting over the phone Assisting fellow Engineers regarding any technical issues Imparting training to Engineers about product functioning, fault finding, and troubleshooting methods Responding immediately to equipment breakdowns Develop service procedures, policies, and standards Keep ahead of industry developments Apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Maintain the ordinary workflow according to priorities Improve customer service quality results by studying, evaluating, redesigning processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes Study new projects and implement them in hardware and software Skills and Requirements The skills to work both independently and as part of a team Dedicated & hardworking in work perfection Driving license

Build good working relationships and understand the needs of customers. Present the product or service favorably and in a structured professional way face-to-face. Listen to customer requirements and present appropriately to make a sale. Maintain and develop relationships with existing customers in person and via telephone calls and emails. Cold call to arrange meetings with potential customers to prospect for new business. Respond to incoming email and phone enquiries. "Act as a contact between a company and its existing and potential markets. Gather market and customer information." Challenge any objections with a view to getting the customer to buy. Advise on forthcoming product developments and discuss special promotions. Create detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer. Negotiate on price, costs, delivery and specifications with buyers and managers and close sales. Record sales and order information and sending copies to the sales office, or entering figures into a computer system. "Represent the company at trade exhibitions, events and demonstrations. Feed future buying trends back to manager." Review your own sales performance, aiming to meet or exceed targets. Attend team meetings and share best practice with colleagues. The sales industry is target driven and as a consequence, the work can sometimes be demanding and pressurized. Conditions of work vary widely according to the field in which you operate. Sales executives are generally expected to look professional and smart, particularly when liaising with clients. Travel within a working day, overnight absence from home and overseas work are all common. The constant travel, sometimes with overnight stays or longer business trips, may affect your social and personal life. Key Skills and Qualities The ability and desire to sell Excellent communication skills A positive, confident and determined approach Resilience and the ability to cope with rejection A high degree of self-motivation and ambition The skills to work both independently and as part of a team The capability to flourish in a competitive environment Driving license

The Field Service Engineer will be responsible for the installation, maintenance, repair, and general supervision of Electronic Weighbridge, including support on telephones. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned. Basic troubleshooting, installation, maintenance and repair on designated equipment Completing Preventative Maintenance and field modifications Ordering and managing repair parts multiple times Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner Maintaining daily communications with customers to ensure resolution and proper follow-up Maintaining tools and test equipment and ensuring they are properly calibrated Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements Utilizing the escalation process to resolve customer service issues Identifying and participating in sales opportunities such as new contracts, contract renewals and component sales Working as a member of the local team to provide efficient service delivery to all customers within assigned area Requirements and Skills The ability to lift and carry a toolbox that can weigh up to 20 kg The skills to work both independently and as part of a team Dedicated & hardworking in work perfection Driving License ITI / Diploma in Electronics