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Hexaware Technologies
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Customer Service Domestic Voice Supervisor - BPS

Customer Service Domestic Voice Supervisor - BPS

Hexaware Technologies

0 - 3 years

|

3 - 6 Lacs

mumbai pune chennai

Posted:3 weeks ago| Platform:

Apply

Skills Required

customer service sales customer support domestic voice voice process inbound calls team management customer management team handling customer care branch operations domestic voice process team leading telecalling customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Define technical roadmap and architecture for modules / systems
Lead the design and implementation of complex features and services
Mentor, guide, and review the work of junior and mid-level engineers
Ensure scalability, reliability, security, and performance of systems
Establish coding standards, tooling, patterns, and best practices across teams
Lead efforts in code reviews, technical debt reduction, refactoring
Collaborate with product management to translate product vision into technical execution Drive technical initiatives (e g , platform improvements, infrastructure, automation)
Participate in deployment processes, monitoring, incident response
Document design decisions, API contracts, operational playbooks

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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