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HM Group
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Customer Service Associate in Mumbai

Customer Service Associate in Mumbai

HM Group

1 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 day ago| Platform:

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Skills Required

service chat resolve empathy coordination processing documentation reporting inventory logistics training collaborative communication excel word management crm payments development technology trading

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Operations Executive & Customer Service (Fresher)Location: [MIDC, Andheri east, Mumbai, Maharashtra]Job Type: Full-TimeExperience: 0–1 year (Freshers welcome)Industry: [Fintech, Call centre Exp.]We are looking for a motivated and detail-oriented fresher to join our team as an Operations Executive & Customer Service Representative. You will play a vital role in ensuring smooth daily operations and delivering excellent service to our customers. This is an excellent opportunity to kickstart your career in a dynamic and fast-paced environment.

Key Responsibilities

Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner.
Resolve product/service issues and ensure customer satisfaction.
Log and escalate customer feedback and complaints when necessary.
Follow up with customers to ensure their issues are resolved.
Maintain a high level of empathy, patience, and professionalism.
Assist in day-to-day operational tasks and coordination between teams.
Monitor and manage order processing, dispatches, and returns.
Ensure accurate documentation and reporting of operational activities.
Maintain databases, update records, and assist with inventory or logistics tracking.

What We Offer

On-the-job training and mentoring.Exposure to real-world business operations and customer service practices.A friendly and collaborative work environment.Opportunity for growth and career advancement.

Requirements

Bachelor’s degree in any discipline (preferred: Business, Commerce, or related).Good verbal and written communication skills in English (additional languages a plus).A positive attitude and customer-first mindset.Basic knowledge of MS Office (Excel, Word, PowerPoint).Willingness to learn and adapt in a fast-paced environment.Strong organizational and time management skills.

Preferred (but Not Required)

Internship or project experience in operations, customer service, or admin roles.Familiarity with CRM tools or helpdesk systems.About Company: The HM Group of companies is a consortium of companies that have various business verticals including fintech, payments, commercial real estate development, digital technology, office space solutions, and trading (metal and electronics).

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Customer Service Associate in Mumbai