Customer Service Associate in Mumbai

Key Responsibilities

• Make outbound calls to students and parents to explain services related to overseas education.
• Understand student requirements and provide accurate information on courses, countries, universities, and visa processes.
• Follow up consistently with leads generated through marketing campaigns, referrals, and walk-ins.
• Schedule appointments for education counselors.
• Maintain and update call records, lead status, and student information in the CRM system.
• Meet daily/weekly/monthly call and lead conversion targets.
• Maintain a professional and positive approach with all clients and team members.
  

About Company: With over 24 years of experience, over 10 locations throughout India & over 450 globally recognized universities affiliated with Envision, we can provide expert guidance & free international education counseling to help students achieve their career goals. Envision offers free personalized student placement services to the world's leading universities, colleges, & schools in the UK, USA, Canada, Australia, NZ, and Europe. Singapore & The Middle East. We currently have branches in Mumbai, Delhi, Bangalore, Pune, Ahmedabad, and Chandigarh. This enables us to provide services like career counseling, international career counseling, university & course selection, application guidance, accommodation assistance, visa guidance, financial assistance, scholarship information, and pre-departure support services.