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Catking - India
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Customer Service Associate in Mumbai

Customer Service Associate in Mumbai

Catking - India

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:5 days ago| Platform:

Apply

Skills Required

service learning resolve communication coaching

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Mentor and guide students throughout their MBA preparation journey, ensuring consistent progress.
Promote and ensure effective utilization of CATKing’s learning portals, products, and mock tests.
Address and resolve student technical queries promptly, providing timely support.
Monitor student satisfaction levels and work to improve live class attendance.
Serve as a communication link between students and other internal teams.
Share actionable feedback and suggestions to enhance the overall student experience.
Facilitate smooth usage of CATKing platforms through regular communication, feedback calls, and mentorship sessions.
Collect student feedback, reviews, and performance updates upon course completion.

About Company: CATKing, a premier MBA coaching institute located in the heart of Mumbai, is a one-stop destination for each MBA/MS aspirant. Our full-time program has helped hundreds of aspirants find their way to the IIMs, JBIMS, MIT, and Harvard over the last few years. Classes take place on the weekend and weekday batches to suit the needs of the students. Our team comprises members who have previously worked with top companies such as GE (General Electric), Marico, Henkel, JP Morgan, and Accenture. The amount of exposure one gets while sharing the workspace with the most brilliant minds in the country is exceptional.

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Customer Service Associate in Mumbai