Customer Service Associate in Mumbai

Key Responsibilities

• Handle inbound calls and messages, ensuring high-quality service and satisfaction.
• Resolve customer issues promptly and accurately, maintaining a positive and friendly attitude.
• Provide detailed information about products and services, guiding customers to make informed decisions.
• Assist in placing orders, processing returns, and tracking shipments to ensure a smooth experience.
• Accurately log all customer interactions, issues, and resolutions in the customer support system.
• Conduct follow-up calls to ensure customer issues are resolved and gather valuable feedback.
• Collaborate with other departments to resolve complex issues and continuously improve the customer experience.
• Stay informed about product knowledge, company policies, and industry trends to provide accurate support.
  

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Positive attitude and a strong desire to help others.
• Basic computer skills, including familiarity with Microsoft Office.
• Detail-oriented with excellent problem-solving