2454 Customer Retention Jobs - Page 49

- Working on counseling and customer handling. - Working on retaining & up-selling. - Working on day to day calls to schedule the classes. - Calling interested students and pitching them about the products. - Providing in-depth information to prospective learners includes counseling through email, phone, chat, and social media, etc. - Resolving candidate queries relating to the course. - Identifying references through the existing learner's database to increase the sales pipeline.

This is a full-time, on-site role for a Marketing Manager located in Bengaluru. The Marketing Manager will be responsible for managing our brand and image, driving sales and traffic, and creating marketing plans to increase customer engagement and loyalty. The marketing manager will work closely with other cross-functional teams and collaborate with external agencies and vendors. Qualifications : Expertise in marketing strategy, planning, and execution. Experience - 5 to 8 years in Retail FMCG Marketing. Experience in Store visit store operations and Marketing. Experience in digital marketing and social media management Excellent written and verbal communication skills Experience in brand management and market research. New Store Openings - Launch/ Activations Existing Stores Performance boost Activations at the Store New Product Launch & Visual Merchandize Offers & Campaigns - Growth Marketing - Loyalty & Retaining Festive Activations - South Brand Campaign. Strong analytical capabilities and data-driven decision-making skills Experience in managing teams and working collaboratively with cross-functional teams Familiarity with the organic and natural products industry is a plus Bachelor or Master degree in Marketing, Business Administration, or related field. Roles and Responsibilities : Sales Generation: - Develop and execute marketing strategies and campaigns to drive sales across all channels, including physical stores and online platforms. - Analyze sales performance and market trends to identify opportunities for growth and optimization. - Collaborate with category team to ensure alignment between marketing efforts and sales objectives. Marketing Budgeting: - Develop and manage annual marketing budgets in line with company goals and financial targets. - Monitor and optimize marketing expenditures to ensure efficient allocation of resources and minimize CAC. - Conduct regular budget reviews and adjustments based on performance and market dynamics. Customer Acquisition: - Implement targeted marketing campaigns and initiatives to attract and acquire new customers across diverse demographics. - Utilize market research and customer insights to identify key customer segments and optimize acquisition strategies. - Evaluate the effectiveness of customer acquisition channels and adjust marketing efforts accordingly. Customer Retention and Loyalty: - Develop and implement strategies to enhance customer satisfaction, retention, and loyalty. - Manage customer loyalty programs and initiatives to drive repeat purchases and increase customer lifetime value. - Monitor customer feedback and sentiment to identify areas for improvement and implement solutions to enhance the customer experience. Brand Building: - Develop and execute brand-building strategies to enhance brand awareness and equity across all touchpoints. - Ensure consistency in brand messaging, visual identity, and customer experience across physical and digital channels. - Collaborate with internal teams and external partners to develop compelling brand campaigns and initiatives.

This is a full-time, on-site role for a Marketing Manager located in Bengaluru. The Marketing Manager will be responsible for managing our brand and image, driving sales and traffic, and creating marketing plans to increase customer engagement and loyalty. The marketing manager will work closely with other cross-functional teams and collaborate with external agencies and vendors. Qualifications : Expertise in marketing strategy, planning, and execution. Experience - 5 to 8 years in Retail FMCG Marketing. Experience in Store visit store operations and Marketing. Experience in digital marketing and social media management Excellent written and verbal communication skills Experience in brand management and market research. New Store Openings - Launch/ Activations Existing Stores Performance boost Activations at the Store New Product Launch Visual Merchandize Offers Campaigns - Growth Marketing - Loyalty & Retaining Festive Activations - South Brand Campaign. Strong analytical capabilities and data-driven decision-making skills Experience in managing teams and working collaboratively with cross-functional teams Familiarity with the organic and natural products industry is a plus Bachelor or Master degree in Marketing, Business Administration, or related field. Roles and Responsibilities : Sales Generation: - Develop and execute marketing strategies and campaigns to drive sales across all channels, including physical stores and online platforms. - Analyze sales performance and market trends to identify opportunities for growth and optimization. - Collaborate with category team to ensure alignment between marketing efforts and sales objectives. Marketing Budgeting: - Develop and manage annual marketing budgets in line with company goals and financial targets. - Monitor and optimize marketing expenditures to ensure efficient allocation of resources and minimize CAC. - Conduct regular budget reviews and adjustments based on performance and market dynamics. Customer Acquisition: - Implement targeted marketing campaigns and initiatives to attract and acquire new customers across diverse demographics. - Utilize market research and customer insights to identify key customer segments and optimize acquisition strategies. - Evaluate the effectiveness of customer acquisition channels and adjust marketing efforts accordingly. Customer Retention and Loyalty: - Develop and implement strategies to enhance customer satisfaction, retention, and loyalty. - Manage customer loyalty programs and initiatives to drive repeat purchases and increase customer lifetime value. - Monitor customer feedback and sentiment to identify areas for improvement and implement solutions to enhance the customer experience. Brand Building: - Develop and execute brand-building strategies to enhance brand awareness and equity across all touchpoints. - Ensure consistency in brand messaging, visual identity, and customer experience across physical and digital channels. - Collaborate with internal teams and external partners to develop compelling brand campaigns and initiatives. Skills : - marketing strategy, planning, and execution, Sales Generation, Marketing Budgeting, Customer Acquisition, Customer Retention and Loyalty, Brand Building, brand management and market research, digital marketing and social media management, super market store, health & glow, Retail Marketing,Retail Marketing, Health & Glow, Super Market Marketing

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.Key Responsibilities:1. Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction.2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions.3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information.4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience.Qualifications and Skills: Bachelor's degree or equivalent (business-related field preferred). Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service.This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

We require a CRM to handle all warehouse related queries of warehouse along with it's billing.

BUSINESS: Piramal Pharma SolutionsDEPARTMENT: Sales LOCATION: Chennai/Tamil NaduTRAVEL: Medium LOCATION: Chennai/Tamil Nadu JOB OVERVIEW: The incumbent will be a subject matter expert in the animal health nutrition portfolio and will gain a deep understanding of market dynamics of respective zone/territory, grow market share, improve customer experience & drive growth by leading the field staff. S/he will work in the field with Animal Nutrition BD team, leading & mentoring the field staff with an additional objective of customer retention and customer base expansion. Responsible for coordination with business head, other key stake in domestic market to maintain competitiveness. KEY STAKEHOLDERS INTERNAL : BD, Operations, Supply Chain KEY STAKEHOLDERS: EXTERNAL : Customers REPORTING STRUCTURE: (Reports To/ Direct Reports Y/N) Reports to: Manager ANH - PNS, RELEVANT EXPERIENCE: Minimum 5 yrs. of experience in people management role Exposure to key account business Futuristic approach, optimistic, team player Experimental, competitive in nature with generous personality KEY ROLES/RESPONSIBILITIES: Business planning and strategy making for the sales growth in his zone (review, analysis and implementation) Directly involved in direct and indirect sales to drive the team towards budget achievement Handling a team of sales managers Aligning his team to business expectation and organizational objectives Making his team compliance to MIS, sales force and other company policies Handling assigned key account and developing new key account business in his zone Making short term and long term goals for business development Participating in industry specific conferences, trade shows to represent company in line with companys business strategies Working as single point of contact among his team and other stakeholders Reviewing sales on monthly, quarterly and annual basis for himself and his team Keeping regular contact with team members and maintain healthy relationship and communication with team members Market review of new products and services and competitors activities Keeping up-to-date about company products, services and schemes De-risking of polarized business in his zone by self involvement Maintaining balance between revenue and expenditure Minimizing attrition and reducing turnaround time COMPETENCIES: COMPETENCIES: Good communication skills Customer orientation High levels of initiative, self-motivation and energy with an ability to work well within a commercial team A high attention to detail with an ability to follow through on commitments Stakeholder management and creative problem solving

Job Description The role of the Manager of CRM is to oversee all CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business. The Manager of CRM is a key pillar in the business's income generation strategy and he serves to maximize consumer retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals. Roles and Responsibilities Build & maintain relationships with clients. Escalating & resolving the concerns as raised by clients. Conduct business reviews to make sure that the clients are satisfied with the service. Coordinate with Internal departments to ensure that the business needs are fulfilled effectively. Responsible for leading the Post Sales CRM Operations, payments and collections. Issuing Payment Receipts, demand letters and reminders accordingly. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. Ensure regular monitoring of project, progress and update the clients on the same. Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service. Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same. To maintain relationship with clients and coordinate on client queries post booking formalities till possession. To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc. To identify the discrepancies and keep them into the notification of the Management at the right time. To prepare various reports on daily, weekly, quarterly and monthly basis. Excellent communication and interpersonal skills. Experience in real estate industry. Skills and requirements Graduate with 3-4 years of experience in the same profile. Candidate must be presentable and good communication skills. Preferred only Real Estate Industry with the experience of residential/ commercial project. Solid written and verbal communication skills. Working knowledge of MS office and advance Excel. An ability to manage marketing projects end-to-end.

Role & responsibilities 1. Database Acquisition & Management : Multi-Channel Data Sourcing: Strategically acquire and build a high-quality database of doctors (dermatologists, cosmetologists, pediatricians) and MUAs through various digital and offline channels. Digital: Utilize online medical directories (e.g., Practo, Lybrate), professional networking platforms (LinkedIn), and targeted digital advertising campaigns to generate leads. Offline: Actively participate in medical conferences, CMEs (Continuing Medical Education), industry trade shows, and beauty-related events to network and collect contact information. Database Segmentation & Maintenance: Segment the acquired database based on profession, specialty, location, and level of engagement to enable precise targeting. Ensure data accuracy and hygiene within the CRM system. Lead Nurturing & Conversion : Content-Driven Nurturing: Develop and implement targeted email marketing and WhatsApp campaigns to nurture leads. Share valuable content such as clinical studies, product information, application techniques, and exclusive educational resources tailored to the interests of doctors and MUAs. Webinar & Workshop Coordination: Organize and promote webinars and online workshops featuring medical experts and senior MUAs to educate the target audience on the science behind Bioderma products and their professional applications. Precise Targeting for Sales: Collaborate closely with the performance marketing & sales team to identify and qualify high-potential leads. Promotional Campaigns: Design and execute targeted promotional offers and sampling programs to encourage product trials and first-time purchases among the professional community. Campaign Management: Campaign Planning & Execution: Develop, plan, and execute integrated CRM campaigns across various channels (email, WhatsApp, social media, events) to achieve specific marketing objectives (e.g., product launches, educational initiatives, promotional offers). Content Collaboration: Work closely with the marketing content team to develop compelling and relevant messaging and creative assets for all campaigns, ensuring alignment with brand guidelines and target audience needs. A/B Testing & Optimization: Conduct A/B testing on campaign elements (e.g., subject lines, call-to-actions, content formats) to identify best practices and continuously optimize campaign performance. Campaign Calendar Management: Maintain a detailed campaign calendar, ensuring timely execution and coordination with internal teams and external partners. Relationship Management & Engagement : Doctor & MUA Engagement Programs: Develop and manage exclusive engagement programs to foster a sense of community and loyalty among doctors and MUAs. This includes creating closed-group forums for knowledge sharing and feedback. Key Opinion Leader (KOL) Management: Identify and cultivate relationships with influential dermatologists, pediatricians, and renowned MUAs. Facilitate collaborations for brand advocacy, testimonials, and content creation. Personalized Communication: Go beyond mass communication by sending personalized emails, acknowledging professional milestones, and providing bespoke support to key contacts. Feedback & Insights: Establish a systematic process for collecting feedback from doctors and MUAs on products, marketing materials, and competitor activities. Analyze this feedback to derive actionable insights for the marketing and product development teams. Analytics & Reporting: Performance Tracking: Monitor and analyze the performance of all CRM campaigns, including email open rates, click-through rates, lead generation metrics, and conversion rates. ROI Analysis: Track the return on investment (ROI) of various database acquisition and lead nurturing initiatives. Reporting: Prepare regular reports for the management team, highlighting key achievements, challenges, and recommendations for future strategy. Preferred candidate profile

THE FIRST STEP TO MOVE MILES ABOVE THE REST Required Candidate profile- *Understand potential customer requirements and how they relate to our portfolio. *Contacting potential Customers IT Managers and IT Heads of Corporates, establish rapport arrange meetings and present products and services. *Researching organizations and individuals to find new business opportunities. *Increasing the value of current customers while attracting new ones. *Finding and developing new markets and improving sales. *Customer engagement & conversion by using Inside Sales route and/or in person meeting *Developing quotes and proposals for Customers. REQUIRED CANDIDATE PROFILE * Fresher/ Graduate or Post Graduate * Enjoy meeting people and able to develop in a team environment. * Fresher/ Graduate or Post Graduate * A great learning attitude *Able to join us IMMEDIATELY *A team player Start creating your future with us today Call HR to book your appointment - 9324483283. Location-Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,mumbai all areas, Mumbai Suburban, kalyan

*Build & maintain strong relationships with existing & new customers *Understand customer needs & provide timely, effective solutions *Serve as the primary point of contact for key clients & accounts *Monitor customer satisfaction & handle inquiries

Business Manager This role requires a strategic thinker with strong leadership abilities and a proven track record in business management Experience Range: 3 - 7 years Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: This role requires a strategic thinker with strong leadership abilities and a proven track record in business management Skills Required: Client Services , B2B , Cross Selling , Customer Retention Candidate Attributes: Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 2-3 in-person client meetings daily to strengthen relationships and drive business outcomes.

Job Summary: We are looking for a highly motivated and dynamic Application Sales Executive to drive application-oriented sales of our welding and MRO products. The ideal candidate should possess excellent communication and presentation skills and be open to extensive travel to develop and maintain strong business relationships. Freshers with a flair for sales and marketing are encouraged to apply! Key Responsibilities: Adopt an application-oriented sales approach to present and sell welding & MRO products. Regularly visit prospects and customers to demonstrate products and showcase real-world applications. Engage with customers, understand their needs, and recommend the right product solutions. Convince customers and successfully close sales deals. Study market trends and competitor activities to identify new business opportunities. Prepare and maintain weekly reports on customer interactions and business prospects. Develop and train the sales team for improved market outreach. Maintain strong business relationships with the top management of client companies. Travel extensively within the assigned sales territory to meet sales goals. Required Qualifications & Skills: Graduate in any stream (Preference for Engineering/Diploma in Mechanical or MBA/Diploma in Marketing). Strong communication, presentation, and interpersonal skills. Highly motivated, dynamic, creative, and innovative with a passion for sales. Confident, extroverted personality with leadership qualities. Flair for sales and marketing with a proactive approach. Male candidates preferred due to extensive traveling requirements. Willingness to travel extensively to develop business opportunities. Opportunities for career growth in industrial product sales. Exposure to leading global brands and cutting-edge technologies.

ROLE OVERVIEW Engage 360 is designed to revolutionize e-commerce marketing with cutting-edge data models, delivering superior ROAS and helping merchants achieve a remarkable 10x ROI. This industry-first omni-channel tool integrates WhatsApp, SMS, Email, and RCS, addressing recent restrictions on WhatsApp marketing communications. As an Enterprise Sales Specialist for Engage 360, you will play a pivotal role in driving revenue growth for this product by onboarding and building long-term relationships with key enterprise clients. Your primary responsibilities will include identifying and targeting high-value accounts, crafting tailored solutions to meet complex business needs, and negotiating strategic contracts. You will collaborate closely with cross-functional teams to deliver exceptional service and ensure client satisfaction. We are looking for motivated individuals who have a strong background in sales and marketing and are passionate about technology and e-commerce. Key Responsibilities : Client Relationship Management : Act as the primary point of contact for assigned high-value D2C brands; build long-term relationships and drive satisfaction. Account Growth : Identify upselling and cross-selling opportunities across Shiprockets suite of services (including logistics, marketing automation, retention, fulfillment). Business Strategy & Consulting : Understand the clients business models, pain points, and growth goals to offer tailored solutions and strategic support. Performance Tracking : Monitor key metrics (GMV, NPS, retention, activation) and work with internal teams to ensure delivery against SLAs. Stakeholder Coordination : Liaise with internal product, tech, operations, and marketing teams to resolve client issues and implement new solutions. Onboarding & Enablement : Oversee the smooth onboarding of new clients and provide training on Shiprocket’s platform and tools. Market Insights : Share customer feedback and market intelligence with internal teams to influence product development and service innovation. Interested folks can share CV at shweta.yadav@shiprocket.com or drop your CV here - https://forms.gle/EJfN5dXXt8dshoG78

Customer Communication on PRODUCTS, PRICING, SERVICE, SHIPPING et After sales support to customers on products Receive, process & resolve customer complaints Documentation of Customer Complaints & Resolution Assign serial numbers to imported products Required Candidate profile UG/PG/MBA 5+yrs exp into CUSTOMER SUPPORT with any B2B/ B2C business coordinating SALES, AFTER SALES SERVICE, PRICING, SHIPPING etc Strong skills in CS, CLIENT HANDLING, COMMUNICATION, SAP etc must Perks and benefits Excellent perks. Send CV to cv.ch1@adonisstaff.in

Job Responsibilities: • Identifying new prospects, growing existing client base • Achieving Sales Target • Technical & commercial negotiation • Market Development, Retaining Existing customer, Ensuring customer satisfaction. Required Candidate profile • Engineer with Diploma or Degree in Mechanical / Electronics/Instrumentation/ Electrical stream • Having minimum work exp. of 2-6 years in Sales & Marketing

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced 50k 50k with joining bonus of 52k call hr ruth@9590520040 call kavya@7849020010 call hr Indu@7848820046

Here are the roles that will be offered to the selected candidate: The key role is to carry out Aftersales business development activities and support distributors in assigned countries on various Service-related issues. The role requires, in-depth understanding of Dealer service operations and customer engagement activities along with business acumen and communication skill to deal with distributor top management independently. KPI includes, targets related to Network Expansion, Customer retention, Customer Satisfaction, Process implementation, Manpower development, and other activities. Prerequisite: Candidate should be ready to travel overseas and work in different time zones and as per business requirements. Qualification - B.Tech. Level - DM/MGR *All educational qualifications must be from AICTE/UGC Approved Institutions* Functional Competencies Strong Analytical skills International Marketing (desired) Marketing and Sales exposure (essential) Planning short term projects Monitoring against business plan Functional expertise execution Good Communication skills

Business Growth Aspects Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc. Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio. Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory. Technical Aspects Handling critical customer complaints and technical issues of the territory Managing technical campaigns and recalls Escalation of product feedback at Head office Improving customer experience by implementation of SAS in workshops Assisting dealerships in reducing system and process related inefficiencies

Responsibilities: Monitor key metrics & KPIs Collaborate with cross-functional teams Develop & implement strategies Analyze customer data & trends Ensure high NPS scores

We are seeking a dynamic and results-driven Centre Manager to lead Sales operations at Pravaayu Speciality Clinic. The ideal candidate will be responsible for driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations. This role focuses on converting consultations into treatments, promoting referrals, and fostering long-term patient relationships. Key Responsibilities: Revenue Growth: Develop and implement strategies to drive revenue and increase the clinics profitability. Convert patients post-doctor consultation into active treatment plans. Patient Conversion: Work closely with doctors and therapists to educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy. Patient Experience: Oversee and enhance the patient journey from initial inquiry to post-treatment follow-up. Ensure a welcoming and supportive environment for all patients. Referral Program: Proactively drive the clinic's referral program by engaging satisfied patients and offering incentives for referrals. Operations Management: Manage the clinics daily operations, including scheduling appointments, coordinating with staff, and maintaining high standards of service delivery. Team Leadership: Lead and motivate the clinics staff, ensuring all team members are aligned with the clinics goals and delivering exceptional service. Customer Retention: Foster long-term relationships with patients by ensuring regular communication, follow-up on treatment progress, and addressing any concerns promptly. Reporting & Analytics: Track and analyze key performance indicators (KPIs), providing regular reports to senior management on revenue, patient satisfaction, and operational efficiency. Qualifications: Bachelor's degree in Healthcare Management, Business, or a related field. Prior Experience in B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention as well. Proven experience in healthcare, wellness, or clinic management. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to drive sales, patient conversions, and implement growth strategies. Customer-focused with a strong understanding of patient needs and experience.

Job CategoryClient Servicing Job TypeFull Time Job LocationRemote Thane & Navi Mum Role Overview As the Client Servicing Head at AdEngage, you will be the bridge between our clients and our internal teams, ensuring seamless communication and project delivery that exceeds client expectations Your role is critical in maintaining and strengthening client relationships, contributing to our continued growth Key Responsibilities Lead the client servicing team to deliver exceptional service and support to our clients Develop and maintain strong relationships with clients, understanding their needs and objectives Coordinate with internal teams to ensure timely and successful delivery of our solutions Identify opportunities for upselling and cross-selling services to enhance client satisfaction and revenue growth Ideal Candidate Holds a Bachelors degree in Business Administration, Marketing, or related fields Has a minimum of 2 years of experience in client servicing, account management, or a related field Exhibits strong leadership, communication, and interpersonal skills Is adept at problem-solving and has a client-focused approach

Engineering Manager Company Chat360 About Us Chat360 is a technology startup, backed by a $150M group, that offers a Generative AI-powered customer engagement platform for enterprises across geographies We work with 250+ Global Brand Leaders to consultatively leverage the latest AI technology to help generate more leads, enhance customer retention, and automate customer support and marketing initiatives through platforms like WhatsApp, Facebook, Google, etc We have successfully processed over 100 million chats and positively impacted 10+ industries The founding team consists of alumni from the London Business School and IIT The journey will be challenging and exciting, with plenty of opportunities to develop your skills and capabilities while working with industry leaders and MNCs in the UK and abroad Role Overview Chat360 is looking for an Engineering Manager to lead its technology team, oversee product development, and ensure the scalability of AI solutions The role involves managing projects, mentoring engineers, and working with cross-functional teams to build chatbot technology Responsibilities Lead and mentor a team of engineers Oversee product architecture, development, and deployment Ensure best practices in coding, security, and performance Collaborate with Product and Business teams to align technical and business goals Drive Agile processes and optimize workflows Requirements Strong experience in backend development Node.js, Python, Java, etc Experience with cloud platforms such as AWS, GCP, or Azure Knowledge of databases, microservices, and DevOps Proven leadership and project management skills Strong communication and problem-solving abilities (ref:hirist.tech) Show more Show less

Responsible to develop strategy and achieve sales Targets for High Horse Power Power Generators in the Region, Develop & Manage Channels to expand product reach, Handle Presentations and Product demos, Develop new clients, Analyze Channel performance

Casagrand is seeking a proactive and customer-focused Customer Retention Executive for its Pune operations. The ideal candidate will be responsible for building strong relationships with existing customers, ensuring their satisfaction, resolving concerns promptly, and reducing attrition. This role is vital in maintaining brand loyalty and enhancing customer experience throughout the post-sales process. Key Responsibilities: Serve as the primary point of contact for existing customers post-booking. Address customer queries, concerns, and grievances in a timely and professional manner. Build trust and rapport with customers through regular communication and proactive support. Monitor customer satisfaction levels and work on feedback-based improvement initiatives. Coordinate with internal departments (sales, projects, CRM, legal) to ensure timely resolution of issues. Follow up with disengaged or at-risk customers and implement retention strategies. Assist in organizing customer engagement events and loyalty programs. Maintain updated records of interactions and resolution in the CRM system. Track, analyze, and report customer retention metrics and suggest improvements. Desired Candidate Profile: Graduation in any discipline (MBA/PG preferred). 14 years of experience in customer relationship/customer service roles; real estate experience is an added advantage. Excellent verbal and written communication skills. Strong conflict resolution and interpersonal skills. Ability to multitask, prioritize, and manage time effectively. Proficiency in MS Office and CRM tools. Language Proficiency: English, Hindi, Marathi

Maintain strong client relationships & customer satisfaction by addressing queries Follow up with leads & ensure timely communication to convert them into bookings Provide regular updates & reports to management Update client database & CRM entries