Customer Relationship Management Executive- Handovers

In this role as a Customer Relationship Management Executive - Handovers at Western Group, your primary responsibility will be to ensure the smooth handover of projects to customers. This will involve managing client communication effectively and addressing customer inquiries in a timely manner. Your role will also focus on enhancing customer experience, building strong relationships, and implementing strategies to improve customer retention and satisfaction. Collaboration with internal teams to meet customer expectations will be a key aspect of your job. Key Responsibilities: - Ensure smooth handover of projects to customers - Manage client communication efficiently - Address customer inquiries effectively - Enhance customer experience - Build strong relationships with clients - Implement strategies to improve customer retention and satisfaction - Collaborate with internal teams to meet customer expectations Qualifications Required: - Strong Communication and Customer Experience skills to interact effectively and provide excellent service - Expertise in Customer Retention to build and maintain positive long-term relationships with clients - Proven Analytical Skills to solve problems, manage data effectively, and derive customer insights - Experience in Sales to support customer engagement and identify new opportunities - Ability to collaborate with cross-functional teams to ensure smooth project handovers - Proficiency in customer relationship management tools is an advantage - Relevant experience in real estate or a related industry is preferred In this role as a Customer Relationship Management Executive - Handovers at Western Group, your primary responsibility will be to ensure the smooth handover of projects to customers. This will involve managing client communication effectively and addressing customer inquiries in a timely manner. Your role will also focus on enhancing customer experience, building strong relationships, and implementing strategies to improve customer retention and satisfaction. Collaboration with internal teams to meet customer expectations will be a key aspect of your job. Key Responsibilities: - Ensure smooth handover of projects to customers - Manage client communication efficiently - Address customer inquiries effectively - Enhance customer experience - Build strong relationships with clients - Implement strategies to improve customer retention and satisfaction - Collaborate with internal teams to meet customer expectations Qualifications Required: - Strong Communication and Customer Experience skills to interact effectively and provide excellent service - Expertise in Customer Retention to build and maintain positive long-term relationships with clients - Proven Analytical Skills to solve problems, manage data effectively, and derive customer insights - Experience in Sales to support customer engagement and identify new opportunities - Ability to collaborate with cross-functional teams to ensure smooth project handovers - Proficiency in customer relationship management tools is an advantage - Relevant experience in real estate or a related industry is preferred