Customer Relationship Management Executive- Handovers

Company Description

Western Group, founded in 1989, is a leader in the real estate industry, offering a wide range of reliable real estate services and solutions. With over thirty years of experience, Western Group has consistently delivered innovative and environmentally-friendly design solutions to meet diverse customer needs. Based in Hyderabad, India, the company has built a trusted reputation and an expanding global network of satisfied customers. Western Group is committed to delivering excellence and ensuring client satisfaction in every project.

Role Description

This is a full-time, on-site position located in Hyderabad for a Customer Relationship Management Executive - Handovers. The responsibilities include ensuring smooth handover of projects to customers, managing client communication, and addressing customer inquiries effectively. The role also involves enhancing customer experience, building strong relationships, and implementing strategies to improve customer retention and satisfaction. Collaboration with internal teams to ensure customer expectations are met is an integral part of this position.

Qualifications

• Strong Communication and Customer Experience skills to interact effectively and provide excellent service.
• Expertise in Customer Retention to build and maintain positive long-term relationships with clients.
• Proven Analytical Skills to solve problems, manage data effectively, and derive customer insights.
• Experience in Sales to support customer engagement and identify new opportunities.
• Ability to collaborate with cross-functional teams to ensure smooth project handovers.
• Proficiency in customer relationship management tools is an advantage.
• Relevant experience in real estate or a related industry is preferred.