2454 Customer Retention Jobs - Page 50

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call kavya@7849020010 call hr pooja@9886112704

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory pooja@9886112704 call Suman@7848820047 Only Graduates can apply work location:Bomnahalli salary:30k

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Deployment Consultant Description SAP Concur is seeking to expand its Global Service Delivery Organization with Deployment Consultants that will serve as a centralized scoping & quoting function (Non-ARR) supporting the Enterprise Distribution Teams. Deployment Consulting will be responsible for driving profitable revenue growth and customer retention by explaining, conveying, and tailoring Concur s implementation methodology to customers and prospects while also identifying and positioning non-ARR expansion services to sell services as a strategic differentiator for SAP Concur. Deployment Consultants will work collaboratively across Enterprise Service Delivery and Distribution teams to generate leads and convert pipeline into sales by conducting conversations of value which will lead to the development of customized implementation plans that deliver best-in-class customer experiences, exceed customer-specified expectations, and scale the SAP Concur Service Delivery business. This role will possess high level knowledge in SAP Concur s implementation methodologies and customer expansion portfolio to oversee, influence and track the execution of targeted sales opportunities. Responsibilities: Responsible for supporting sales of the high-volume expansion business for the Enterprise Distribution team by quarterbacking one-time setups/non-ARR opportunities which would include: Opening the Opportunity (When Necessary) Client Communication Scoping Negotiation SOF Generation Closing the Opportunity and Transitioning to Implementation Responsible for helping existing customers continue transforming their organizations by collaboratively identifying SAP Concur solutions to further optimize their SAP Concur experience for end users. Understanding customer s needs, challenges and expected outcomes to provide strategic solution advice and consultation to support. Ability to sell and close implementation conversations with customers. Leverage solutions experience to interact with customers through virtual meetings, discovery, and follow-up discussions to execute against the customer s strategic objectives. Compose and deliver explanations articulating the customer objective, proposed solution and outcome while leaving a strong and positive impression to audiences. Gain acceptance from the customer that SAP Concur solutions and implementation plans can solve the customer s challenge. Consistently negotiates and closes business. Ability to own Sales Cycles from start to finish for select, Non-ARR Expansion opportunities. Responsible for the identification of incremental revenue opportunities and in elevating SAP s position in the market. In partnership with the Service Delivery teams, provide strategic sales cycle support contributing to positive customer delivery outcomes. Partner with other Deployment Consultants to provide versatile support for targeted cross-functional teams. Ability to adapt to changes in roles and responsibilities Be aware of, and comply with, all corporate policies. Job Specific Specialized Knowledge & Skills Minimum 2 years of professional experience in Service Delivery and/or Customer Support, Consulting, Account Management or Sales/Sales Support. Diverse industry experience and/or ability to research and learn from other SAP experts Exemplary research and authoring skills with a strong emphasis on synthesis and simply representing complex scenarios. Proven consultative engagement approach: identify the need for an engagement, then shape, sell and run the sales cycle. Experience in diverse technology landscape and process/technology integration issues, SAP Concur technologies preferred. Establishes and maintains processes that generate strong customer satisfaction. Excellent presentation and communication skills. Able to adapt and thrive in a fast-paced, changing environment. Customer facing and facilitation experience strongly desired. Results-driven. Experience leveraging Excel, PowerPoint, Word, Teams, SalesForce, HMC and Big Machines experience is a plus. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES: Bachelor s degree (or equivalent) required Master equivalent: optional Fluency in English, any other language an asset Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 420619 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 420619 Posted Date: Jun 20, 2025 Work Area: Consulting and Professional Services Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10%

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Business Processes Consultant - SAP Concur Deployment Consultant Description SAP Concur is seeking to expand its Global Service Delivery Organization with Deployment Consultants that will serve as a centralized scoping & quoting function (Non-ARR) supporting the Enterprise Distribution Teams. Deployment Consulting will be responsible for driving profitable revenue growth and customer retention by explaining, conveying, and tailoring Concur s implementation methodology to customers and prospects while also identifying and positioning non-ARR expansion services to sell services as a strategic differentiator for SAP Concur. Deployment Consultants will work collaboratively across Enterprise Service Delivery and Distribution teams to generate leads and convert pipeline into sales by conducting conversations of value which will lead to the development of customized implementation plans that deliver best-in-class customer experiences, exceed customer-specified expectations, and scale the SAP Concur Service Delivery business. This role will possess high level knowledge in SAP Concur s implementation methodologies and customer expansion portfolio to oversee, influence and track the execution of targeted sales opportunities. Responsibilities: Responsible for supporting sales of the high-volume expansion business for the Enterprise Distribution team by quarterbacking one-time setups/non-ARR opportunities which would include: oOpening the Opportunity (When Necessary) oClient Communication oScoping oNegotiation oSOF Generation oClosing the Opportunity and Transitioning to Implementation Responsible for helping existing customers continue transforming their organizations by collaboratively identifying SAP Concur solutions to further optimize their SAP Concur experience for end users. Understanding customer s needs, challenges and expected outcomes to provide strategic solution advice and consultation to support. Ability to sell and close implementation conversations with customers. Leverage solutions experience to interact with customers through virtual meetings, discovery, and follow-up discussions to execute against the customer s strategic objectives. Compose and deliver explanations articulating the customer objective, proposed solution and outcome while leaving a strong and positive impression to audiences. Gain acceptance from the customer that SAP Concur solutions and implementation plans can solve the customer s challenge. Consistently negotiates and closes business. Ability to own Sales Cycles from start to finish for select, Non-ARR Expansion opportunities. Responsible for the identification of incremental revenue opportunities and in elevating SAP s position in the market. In partnership with the Service Delivery teams, provide strategic sales cycle support contributing to positive customer delivery outcomes. Partner with other Deployment Consultants to provide versatile support for targeted cross-functional teams. Ability to adapt to changes in roles and responsibilities Be aware of, and comply with, all corporate policies. Job Specific Specialized Knowledge & Skills Minimum 5 years of professional experience in Service Delivery and/or Customer Support, Consulting, Account Management or Sales/Sales Support. Diverse industry experience and/or ability to research and learn from other SAP experts Exemplary research and authoring skills with a strong emphasis on synthesis and simply representing complex scenarios. Proven consultative engagement approach: identify the need for an engagement, then shape, sell and run the sales cycle. Experience in diverse technology landscape and process/technology integration issues, SAP Concur technologies preferred. Establishes and maintains processes that generate strong customer satisfaction. Excellent presentation and communication skills. Able to adapt and thrive in a fast-paced, changing environment. Customer facing and facilitation experience strongly desired. Results-driven. Experience leveraging Excel, PowerPoint, Word, Teams, SalesForce, HMC and Big Machines experience is a plus. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES: Bachelor s degree (or equivalent) required Master equivalent: optional Fluency in English, any other language an asset Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 422302 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 422302 Posted Date: Mar 25, 2025 Work Area: Consulting and Professional Services Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10%

Process: Kotak Bank (811) Qualification: HSC or Any graduate / Under graduate Work From Office Location - MBC Park Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Salary:- 15000 in-hand plus incentives. Required Candidate profile * HSC is mandate * To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR shubham Mob No:-8551021894 Perks and benefits Good salary with unlimited Incentives

You will begin your role with sales and marketing, client management, business strategy and your growth would be into the management profile. Key Responsibilities: Lead Generation & Prospecting: Identify and reach out to potential customers through various channels. Customer Engagement: Engage with prospective clients to understand their requirements and present suitable product solutions. Product Knowledge: Develop a thorough understanding of the companys offerings to effectively communicate features and benefits. Sales Conversion: Convert leads into sales through effective communication, relationship-building, and persuasion. Follow-Up & Reporting: Maintain regular follow-ups with interested prospects and report daily activities to the team lead. Location-Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,mumbai all areas, Mumbai Suburbs, kalyan, Please contact HR- 9324483283 to validate your eligibility *Age 18-27 *Freshers can apply *Immediate joiner

Understand potential customer requirements and how they relate to our portfolio. Contacting potential Customers IT Managers and IT Heads of Corporates, establish rapport arrange meetings and present products and services. Researching organizations and individuals to find new business opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales. Customer engagement & conversion by using Inside Sales route and/or in person meeting Developing quotes and proposals for Customers. Required Candidate profile: Fresher/ Graduate or Post Graduate Enjoy meeting people and able to develop in a team environment. Fresher/ Graduate or Post Graduate A great learning attitude Able to join us IMMEDIATELY A team player Start creating your future with us today Call HR to book your interview slot - 9137891307 Location : mumbai all areas, MUMBAI SUBURBS, kalyan, Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,Karjat.

Required Candidate profile- Understand potential customer requirements and how they relate to our portfolio. Contacting potential Customers IT Managers and IT Heads of Corporates, establish rapport arrange meetings and present products and services. Researching organizations and individuals to find new business opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales. Customer engagement & conversion by using Inside Sales route and/or in person meeting Developing quotes and proposals for Customers. REQUIRED CANDIDATE PROFILE Fresher/ Graduate or Post Graduate Enjoy meeting people and able to develop in a team environment. Fresher/ Graduate or Post Graduate A great learning attitude Able to join us IMMEDIATELY A team player Start creating your future with us today Call HR to book your appointment - 9324483283. Location-Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,mumbai all areas, MUMBAI SUBURBS, kalyan,

About FloBiz: FloBiz is Indias first neobusiness platform, revolutionizing the way Small and Medium-sized Enterprises (SMEs) operate in India. Our mission is to digitize 65 million MSMEs in the country, and we are well on our way to achieving this goal. Our flagship product, myBillBook, has already empowered over 10 million businesses across 2000+ towns with its billing, accounting, inventory management, and payment collection solutions. With over $25 billion in annual transactions, we are proud to be a rapidly growing tech startup serving the needs of SMBs in India. About myBillBook: myBillBook is India s leading GST billing & accounting software available for both mobile & desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance & Payroll Management, SMS & WhatsApp Marketing etc. myBillBook has been designed from the business owner s point of view and supports usage across multiple companies, users, devices and platforms with state-of-the-art data security & synchronization technologies for business on-the-go. Position Overview: We are seeking a customer-focused and results-driven Renewal Agent to join our team in the SaaS (Software-as-a-Service) industry. As a Renewal Agent, your primary responsibility will be to engage with customers over phone calls , manage their contract renewals, and ensure a high level of customer satisfaction. You will leverage your excellent communication skills, persuasive abilities, and product knowledge to drive successful contract renewals and contribute to revenue growth. This role requires a proactive approach, strong negotiation skills, and the ability to thrive in a fast-paced, phone-based environment. Key Responsibilities: Manage contract renewals by proactively reaching out to customers via phone calls. Build and maintain strong relationships with customers, serving as their primary point of contact for renewal-related matters. Engage with customers to understand their needs, gather feedback, and address any concerns or issues. Effectively communicate the value and benefits of continued service, ensuring customers understand the impact of renewing their contract. Identify opportunities for upselling or cross-selling additional products or services during the renewal process. Negotiate contract terms and pricing to maximize customer satisfaction while achieving renewal targets. Maintain accurate and up-to-date records of customer interactions and renewal activities in the CRM system. Collaborate closely with internal teams, including sales, customer success, and product, to ensure a smooth renewal process and resolve customer-related issues. Monitor renewal pipeline and proactively follow up with customers to ensure timely renewals. Stay informed about industry trends, competitor offerings, and customer feedback to enhance the renewal process and drive customer retention. Qualifications: Bachelors or Masters degree in business, marketing, or a related field. Proven experience of minimum 1-3 years in a customer-facing role, preferably in a phone-based sales or renewal environment . Strong negotiation and persuasion skills, with the ability to handle objections and resolve customer concerns effectively. Excellent verbal communication skills, with the ability to articulate complex concepts clearly and concisely over the phone. Active listening skills to understand customer needs and provide appropriate solutions. Detail-oriented and highly organized, with the ability to manage multiple renewal projects simultaneously and meet deadlines. Self-motivated and results-driven, with a track record of meeting or exceeding renewal targets. Familiarity with CRM systems and proficiency in using sales and customer management tools. Knowledge of the SaaS industry, including an understanding of subscription-based business models and customer lifecycle management. Ability to adapt to a fast-paced, dynamic environment and handle high call volumes while maintaining a positive and professional demeanor. We offer a competitive salary package, including performance-based incentives, health benefits, and opportunities for career growth. If you are passionate about delivering exceptional customer experiences over phone calls, driving renewals, and contributing to revenue growth, we would love to hear from you. Apply now to join our team as a Renewal Agent (Phone-Based) in the SaaS industry. Location - Noida , Sec 1 Week off - 1st Sat Off + All Sunday

"Hiring for Customer Support || Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 27k + Incentives 6 Days Working; 1 day rotational off 2 Way Cab facility Day Shifts Graduates or Undergraduates IF INTERESTED: Contact Kanak- 9636295317

Shift Timing - 5.30 PM - 2.30 AM IST , 9.00 PM - 6.00 AM IST Position Overview: As a Strategic Account Manager, you will act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction. Job Functions / Responsibilities: Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our Know Your Client initiative. Understand your clients practices including growth opportunities and risks so that you recognize and act upon opportunities to maximize the benefits of EHR implementation. Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions. Analyze practices and recommend products, features, and/or services to improve clients workflows and patient care. Manage client requests and expectations by working with internal eClinicalWorks teams, including Interfaces, Project Management, Technical Support, Development, and Information Technology Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction. Requirements: Bachelors degree or Masters degree (preferred). Healthcare, account management, and/or technology experience are a plus. Strong interpersonal communication skills, including the ability to work with clients at all levels, from executive management to individual teams, providing insightful analysis to technical and non-technical audiences alike. Strong analytical and problem-solving skills. Other Skills and Abilities: Effective collaboration across teams and organizational levels. Multitasking ability in a fast-paced and often stressful work environment. Confidence in using individual discretion while dealing with clients. High work capacity, with a commitment to urgency and results. Honesty and dependability, Combined with a positive, professional, and polite manner. Ability to work autonomously and proactively. Familiarity with basic workplace conflict resolution skills.

We are hiring for Voice & Chat Process Shifts- 24*7 shifts / Day shift HSC/Graduate fresher HSC with 6months any experience will do. Location - Thane/Navi Mumbai Salary - 15k to 35k 2 rotational off. Contact- 8655002239 hema@careerguideline.com

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Min. 12th About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Min. 12th About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Teleperformance is hiring for young talents/ Immediate joining Requirements: Both Graduates & Post Graduates can apply. Should have good communication skills. Should be fluent in Hindi. Should have minimum 1 year of experience. Freshers are not eligible. Job Details: Work From Office. Face to face. Immediate joiners preferable. Day Shifts. 6 days working, 1 days rotational off. 23000 CTC and 17000 Take Home Salary Contact HR Bhargavi: 7319331123 Work Location: Hebbal, Bangalore

"Hiring for Sales Customer Support || Voice" Required: Min. 1 Year' Experience into Customer Support or Sales Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 26k + 40k/month Incentives 6 Days Working; 1 day rotational off Day Shifts Graduates or Undergraduates CONTACT: Sadiya- 8319936254

"Hiring for Sales Customer Support || Voice" Required: Min. 1 Year' Experience into Customer Support or Sales Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 26k + 40k/month Incentives 6 Days Working; 1 day rotational off Day Shifts Graduates or Undergraduates CONTACT: Sadiya- 8319936254

Job Purpose - The role is supposed to streamline service roadmap and start bringing in rigor that is at par with the new products that Kohler commercializes. The service roadmap will focus on bringing and refining offerings which shall: Engage Kohler customers and prospects and enmesh deeper in their homes and lives (move from bathrooms to kitchens, bedrooms, and common areas) through relevant categories. Plan for customer retention and create opportunities to cross sell and upsell. Bring methods, processes, calendarize and create KPIs to track various sales enabling and confidence building activities like plumber training, service camps etc. Present service as a differentiator, create stories/highlights and be embedded in regular Kohler content calendar. The incumbent shall be SPOC for the service function for all commercial functions (Sales, Channel Marketing, Product, and Field service teams) Roles & Responsibilities: Knowledge Management: Category specific knowledge to be sorted and organized in a repository for easy retrieval and dissemination. This shall include: Regular products Bathroom configurations Training Manuals Build Kohler Care: Logically organize all service offerings under the Umbrella of Kohler Care. Create verticals under Kohler Care Accompanying Elements: Pages on Kohler.co.in. Look, feel and attire of the service agents. Customer Outreach Program: Bring processes, Calendarize, and introduce KPIs to track efficacy of the customer outreach program. This will need to be achieved in sync with the BD, Sales, L&D, and Service teams. The outreach programs include: Plumber trainings Service Camps Specific Demos on need base for B2B Kohler Key Accounts Service Specific Communication: Curate content in collaboration with the Marcom team and ensure dissemination across relevant channels. This will include: Finalizing content strategy for service vertical in line with the entire repositioning plan of the service vertical. Create content calendar for social postings (organic/paid) Integrate relevant content in Kohler Catalogue Finalise service Branding elements across Kohler Dealers/Stores Post Sales CRM (Customer Retention Marketing): Create relevant customer clusters from the existing Kohler customer database. The customer clusters shall include Arch/ID, Retail, and B2B customers. Create a by-segment customer engagement plan. The plan to include: Strategies to cross and upsell. Exploit opportunities in the renovation market with existing Kohler customers and prospects. Finish the pilot and build up the Customer Engagement platform ‘Renew plus plan’ to be deployed across channels – Online D2C, Kohler dealers. Skills and Knowledge: Should have 6-8 years of relevant experience. Should have managed: Service Marketing Product marketing (Ideation to commercialization) Customer acquisition through multi-channel activations (Online + Offline). Should have done at least two out of the three roles mentioned above. Background in Quick Commerce (Zepto, Blinkit), Daily Grocery delivery services (Big basket, Milk Basket etc.), Customer Service/Acquisition in digital first brands (Noise, Boat etc.)

Functional Responsibilities Scan and analyze the current and past database of queries, requests, and complaints across platforms, synthesizing insights to understand customer concerns. Utilize CRM technology and relevant tools to gather, interpret, and manage data points, ensuring effective execution of CRM activities for Malabar Gold & Diamonds. Oversee the setup of CRM software in new stores, ensuring seamless integration and functionality while coordinating with the technical team. Train store staff on CRM operations, emphasizing the benefits, processes, and importance of generating in-store data to enhance customer engagement. Monitor CRM performance, analyzing metrics related to customer satisfaction, retention, and loyalty, and report findings to senior management for strategy refinement. Follow up on customer feedback, leveraging CRM insights to address concerns, close feedback loops, and continuously improve the customer experience.

Required Candidate profile- *Understand potential customer requirements and how they relate to our portfolio. *Contacting potential Customers IT Managers and IT Heads of Corporates, establish rapport arrange meetings and present products and services. *Researching organizations and individuals to find new business opportunities. *Increasing the value of current customers while attracting new ones. *Finding and developing new markets and improving sales. *Customer engagement & conversion by using Inside Sales route and/or in person meeting *Developing quotes and proposals for Customers. REQUIRED CANDIDATE PROFILE * Fresher/ Graduate or Post Graduate * Enjoy meeting people and able to develop in a team environment. * Fresher/ Graduate or Post Graduate * A great learning attitude *Able to join us immediatelylyY *A team player Start creating your future with us today Location : mumbai all areas, MUMBAI SUBURBS, kalyan, Thane,Navi Mumbai,Mumbai,Dombivli,Panvel

JOB ROLE *Advertising *Branding and promotion *B2B Sales *Training and development *Client handling & management *Learning about the current market *Face of organisation *Team handaling *Co-orporate presentation *Arranging meeting with clients Required Candidate profile- *Ability to work collaboratively in a team environment and support cross- functional initiatives. *Researching organizations and individuals to find new business opportunities. *Customer engagement & conversion by using Inside Sales route and/or in person meeting *Team management and time management * Fresher/ Graduate *Age 18-27 years. *Able to join us immediatelylyY *A team player Start creating your future with us today Location-Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,Karjat,mumbai all areas, Mumbai Suburbs, kalyan

JOB ROLE *B2B Marketing *Advertising *Branding and promotion *B2B Sales *Training and development *Face to face interaction with customer *Client handling & management *Learning about the current market Required Candidate profile- *Ability to work collaboratively in a team environment and support cross- functional initiatives. *Researching organizations and individuals to find new business opportunities. *Finding and developing new markets trends. *Customer engagement & conversion by using Inside Sales route and/or in person meeting * Fresher/ Graduate or Post Graduate * A great learning attitude *Age 18-27 years. *Able to join us immediatelylyY *A team player Start creating your future with us today Location: Thane,Navi Mumbai,Mumbai,Dombivli,Panvel

Understand potential customer requirements and how they relate to our portfolio. Contacting potential Customers IT Managers and IT Heads of Corporates, establish rapport arrange meetings and present products and services. Researching organizations and individuals to find new business opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales. Customer engagement & conversion by using Inside Sales route and/or in person meeting Developing quotes and proposals for Customers. Required Candidate profile: Fresher/ Graduate or Post Graduate Enjoy meeting people and able to develop in a team environment. Fresher/ Graduate or Post Graduate A great learning attitude Able to join us immediatelylyy A team player Start creating your future with us today Location - Mumbai all areas, Mumbai Suburbs, Kalyan, Dombivli,Panvel,Karjat.

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 7.5lks Two way transport call aditi@7795311459 call pooja@9886112704

Description We are seeking a Client Relationship Manager to join our team in India. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and fostering long-term partnerships. This role requires a proactive individual who can manage multiple accounts and deliver exceptional service. Responsibilities Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction. Act as the primary point of contact for client inquiries and issues, ensuring timely resolution. Understand client needs and business objectives to provide tailored solutions. Collaborate with internal teams to ensure seamless service delivery to clients. Monitor client accounts and provide regular updates to management on account status and opportunities for growth. Conduct regular check-ins and feedback sessions with clients to assess satisfaction and identify areas for improvement. Prepare reports and presentations for clients, showcasing our services and results. Skills and Qualifications Bachelor's degree in Business Administration, Marketing, or a related field. 5-7 years of experience in client relationship management or account management roles. Strong communication and interpersonal skills, with the ability to build rapport with clients. Excellent problem-solving skills and a proactive approach to addressing client needs. Ability to work collaboratively in a team environment and manage multiple client accounts simultaneously. Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word). Strong analytical skills, with the ability to interpret data and make informed decisions.