Kae Capital- About Nua

Key Responsibilities: Manage customer conversations across multiple channels - social media, incoming calls, emails and chats. Assist customers with their queries/ concerns, and facilitate escalations and redressal Coordinate with the relevant team to resolve customers issues/queries. Maintain detailed report for all conversations and carry out analysis to continuously understand pain points and develop improvement initiatives. Help the team with the planning & implementation of customer acquisition activities. Proactively seek customer feedback and reviews across channels such as Facebook, Google & Amazon. Work closely with the marketing team to build the Nua community Job Requirements: Any bachelors degree. Fresher/ 1-2 years of experience in a similar role. Strong written and oral communication skills Ability to be empathetic with customers and work collaboratively in teams. Enthusiastic and passionate about the work you do. Excited to work in a startup environment. Experience in the travel and hospitality sectors preferred.