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Kae Capital- About Nua
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Customer Delight Executive (Only Female Candidate) - NUA

Customer Delight Executive (Only Female Candidate) - NUA

Kae Capital- About Nua

1 - 2 years

|

3 - 4 Lacs

Posted:1 month ago| Platform:

Apply

Skills Required

customer support customer service customer retention escalation desk customer acquisition

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities:

Manage customer conversations across multiple channels - social media, incoming calls, emails and chats.
Assist customers with their queries/ concerns, and facilitate escalations and redressal
Coordinate with the relevant team to resolve customers issues/queries.
Maintain detailed report for all conversations and carry out analysis to continuously understand pain points and develop improvement initiatives.
Help the team with the planning & implementation of customer acquisition activities.
Proactively seek customer feedback and reviews across channels such as Facebook, Google & Amazon.
Work closely with the marketing team to build the Nua community

Job Requirements:

Any bachelors degree.
Fresher/ 1-2 years of experience in a similar role.
Strong written and oral communication skills
Ability to be empathetic with customers and work collaboratively in teams.
Enthusiastic and passionate about the work you do.
Excited to work in a startup environment.
Experience in the travel and hospitality sectors preferred.

More Jobs at Kae Capital- About Nua

Customer Delight Executive (Only Female Candidate) - NUA

mumbai

INR 3 - 4 Lacs

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Kae Capital- About Nua

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