7 Escalation Desk Jobs

Position : Customer Support Job Mode : Work From Office (Bangalore) Salary : INR 26,000/- per month Key Requirements : Minimum 1 year of experience in customer service (escalation desk experience is a plus) Good communication skills in English and Hindi Versant Level 4 / CFBR B1 equivalent Typing Speed: 30 WPM with 85% accuracy Psychometric & problem-solving assessment Graduate in any stream NOTE: Immediate joiners are welcome

Position : Customer Support Job Mode : Work From Office (Bangalore) Salary : INR 26,000/- per month Key Requirements : Minimum 1 year of experience in customer service (escalation desk experience is a plus) Good communication skills in English and Hindi Versant Level 4 / CFBR B1 equivalent Typing Speed: 30 WPM with 85% accuracy Psychometric & problem-solving assessment Graduate in any stream NOTE: Immediate joiners are welcome

POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend, Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES Demonstrated commitment to delivering exceptional customer service and driving continuous improvement initiatives by effective handling of arguments, service denials, and rebuttals and handling high anxiety customers with composure Displays accountability and ownership in customer interactions ® Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues ® Strong time management abilities ® Flexible in learning and cross-skilling across processes ® Exhibits good phone etiquette and call handling QUALIFICATION / ELIGIBILITY CRITERIA : (Pre Requisite) ® Graduating in any stream is a mandate ® 100% WFO ® Minimum 1 year customer support role (exp working on escalation desk would be a plus) ® Flexible working in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts) ® Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response Hiring Criteria: Language: English and Hindi fluency (Versant B1 - CEFR Rating) (Versant 4) Typing proficiency - Typing test (30 WPM with 85% accuracy) Customer Service Mindset - Psychometric test + Problem solving Interviews - By FK assessor + Operations *Versant B1 is equivalent to Versant 4 and the score ranges from 47-57

Role & responsibilities Handle voice-based escalations from L1 support and resolve complex technical issues. Provide advanced troubleshooting for hardware, software, network, and application-related problems. Document all interactions and resolutions in the ticketing system (e.g., ServiceNow, Zendesk). Collaborate with internal teams (L3, engineering, QA) for unresolved issues. Ensure SLAs and KPIs are met for response and resolution times. Provide feedback and training to L1 agents to reduce repeat escalations. Maintain knowledge base articles and contribute to process improvements. Participate in root cause analysis and incident reviews. Preferred candidate profile Hands-on experience in a technical support/help desk environment. Strong knowledge of Windows/Mac OS, networking, and common enterprise applications. Excellent verbal communication and customer service skills. Experience with remote desktop tools and ticketing systems. Ability to work in rotational shifts and handle high-pressure situations.

Immediate Hiring for Non-Voice Process (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

We are looking for smart & young individuals to join our Banking process. Who should you be ? A graduate with good academic records and excellent written English skills & Comprehension skills. A dynamic personality with good communication skills. A keen player with an ability to learn fast and grow. A team player with a zeal to perform in a team and grow. What do we offer ? A fast-paced environment to learn and grow. An opportunity to work with a leading bank in the industry. Competitive salary with lucrative quarterly bonus and exciting R&R Programs. Job Profile Addressing customer queries at the correct authorization level. Replying back to the queries of the customer through email or on social media channels. Making sure that the guidelines on customer follow ups across social media platforms/ emails and ensure customer queries are resolved within defined turn around time. Making sure to meet and exceed escalation committed service levels. Preferred candidate profile We are seeking highly motivated candidates with exceptional communication and written skills to join our team in Noida, India. Candidates comfortable to travel Noida sector 128 are only recommended to apply. Must be a graduate. Please connect with Ms. Shweta on 9873630477 and can also send resume on 9873630477 Ms. Sanjana on 85278 57726

Freshers and Experienced Hiring for Ecommerce Backend Operations Any graduate can apply English and Hindi is MUST 6 days working Freshers ctc 18k to 20k Exp : Upto 30k Ring 6364907001 Required Candidate profile Candidates should have excellent communication skills In English and Hindi Graduation is a MUST Looking for immediate Joiners Call 6364907001 Perks and benefits ESI + PF + other Benefits