20 Escalation Desk Jobs

Requirements: Any Graduates & under Graduates can apply. Candidates should have 1 Year in BPO Should have excellent communication skills. Should be Fluent in English. Job Details: Work From Office Face to face/ Virtual interview Immediate joiners preferable. 27 CTC and 22 Take home salary. Day Shift 6 days working, 1 day rotational Week-off Work Location: Marathahalli, Bangalore If interested, share your resume to my WhatsApp or Call Ankita-7008220840

Teleperformance is hiring for young talents/ Immediate joining Requirements: Requirements: Any Graduates & under Graduates can apply. Candidates should have 1 Year in BPO Should have excellent communication skills. Should be Fluent in English Job Details: Work From Office Face to face/ Virtual interview Immediate joiners preferable. Day Shift 6 days working, 1 day rotational off 27 CTC and 22 Take home salary. Work Location: Marathahalli, Bangalore If interested share your resume to WhatsApp or Call Sushanth -8072409038

We are seeking an enthusiastic and energetic individual to handle the appalling customer experience and deliver a first class service to earn their loyalty back for our brand by ensuring customers get a timely, consistent and high-quality experience. This would be a fantastic defining opportunity for a person who enjoys a role filled with variety, challenges, and autonomy. As an Escalation specialist your responsibility will be for supporting and managing escalation by following protocol and solving the problem quickly and with clarity while maintaining the relationships between customers and departments. Responsibilities & Duties Handle Inbound/Tickets of the customers via Inbound/L2 team i...

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to em...

Read the jd properly and then do share the cv to our wats app team. share the cv to HR Rahul on 7503444444 Position: L3 Escalation Specialist Customer Service Location: Noida, Sector 63 Preferred candidate profile Grade: V7 and Above: Immediate joiners preferred We are seeking a highly skilled and analytical L3 Escalation Specialist to handle high-priority customer issues and ensure swift and satisfactory resolution. The ideal candidate will have a background in customer service (preferably e-commerce) with proven expertise in managing complex escalations independently and professionally. Key Responsibilities Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the ...

Dear Candidate We are hiring for Inbound Customer Service for Ecommerce process Mode of Work: Work from home Number of days working: 6 Weekly Off: Rotational Education: Any graduate or Under Grad Experience Required: 6 months - 2 Years Salary: 21.5K in hand + PF Role: Customer Support Process: Voice Requirements: Typing Speed: 25 WPM Versant: Level 4 Should have own system with i5 configuration and 8 GB RAM Should have Wifi & Power backup Webcam is mandatory Interview process: Virtual interview Interested candidates can reach out at shahrukh.a2zhrconsultants@gmail.com or call or whats app at 9711744206 & Nitya.a2zhrconsultants@gmail.com or call/ whats app at 9711512773 Regards Gaurav Kumar A...

a thoroughBasic Information Role Title: Escalation Manager Function/Sub-Function/Vertical: Escalation Desk-CS Work Location: TDL Work Experience: 5-7 years in escalation management Experience and Skillset: Primary Responsibilities: 1. Manage Customer Escalations: Act as the primary point of contact for handling customer escalations across multiple channels (email, phone, social media, etc.). Take ownership of high-impact and sensitive issues, ensuring timely resolution and customer satisfaction. 2. Root Cause Analysis (RCA): Conduct thorough investigation into escalated issues to determine the root cause. Collaborate with cross-functional teams (Product, Technical, Operations, etc.) to resol...

Greetings! Teleperformance is hiring customer care executives for work from home contractual role. Role & responsibilities Handling escalations on call. Maintaining customer data. Providing resolution for escalation for premium customers. Ensuring customer satisfaction. Preferred candidate profile Graduation mandatory Minimum 1 year of documented experience Excellent communication skill in English and Hindi. Candidate should be ok with rotational shift including night shift. BYOD (Bring your own device) - Laptop/desktop - Windows 10 or above - Processor i5 or above (5th generation and above) -RAM 8 GB and above - USB headset - Properly functioning webcam - Power backup -Broadband/WIFI - Mini...

Freshers and Experienced Hiring for Ecommerce Backend Operations Any graduate can apply English and Hindi is MUST 6 days working Freshers ctc 18k to 20k Exp : Upto 30k Ring 6364907001 Required Candidate profile Candidates should have excellent communication skills In English and Hindi Graduation is a MUST Looking for immediate Joiners Call 6364907001 Perks and benefits ESI + PF + other Benefits

Warm Greetings from Rivera Manpower Services, Hiring: International Voice Customer Service | CTC Up to 6.5 LPA | Immediate Joiners Location: Bangalore Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Only Job Type: Full-Time Job Description: We are hiring Customer Service Executives for an International Voice Process with one of the leading global service providers. This is a voice-based customer support role for experienced professionals with excellent communication skills and the ability to handle queries in a high-paced environment. Eligibility Criteria: Education: Graduate / Undergraduate Experience: Minimum 1 year of international voice process experien...

Warm Greetings from Rivera Manpower Services, Hiring: International Voice Customer Service | CTC Up to 6.5 LPA | Immediate Joiners Location: Bangalore Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Only Job Type: Full-Time Job Description: We are hiring Customer Service Executives for an International Voice Process with one of the leading global service providers. This is a voice-based customer support role for experienced professionals with excellent communication skills and the ability to handle queries in a high-paced environment. Eligibility Criteria: Education: Graduate / Undergraduate Experience: Minimum 1 year of international voice process experien...

Walk-In | Hiring Now International Voice Process (Outbound Sales) | Hyderabad Walk-In Venue: 7th Floor, Plot No. 1, Sy No. 83/1, Aurobindo Galaxy, Raidurg TSIIC, Knowledge City Rd, Hyderabad, Telangana 500081 Google Maps Link HR Contact: Praveen 8008393649 (WhatsApp) Share your resume on WhatsApp to apply or directly walk in for an interview! Job Details: Location: Hyderabad (Work from Office) Experience: 0 – 5 Years Shift: Night Shift (US/UK Process) Salary: Best in Industry Job Type: Full-Time Role: Sales Strategist – International Voice Process (Outbound Sales) What You’ll Do: Make outbound sales calls to international customers. Understand their needs and suggest the best-fit solutions. ...

Job description POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend, Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRI...

Position : Customer Support Job Mode : Work From Office (Bangalore) Salary : INR 26,000/- per month Key Requirements : Minimum 1 year of experience in customer service (escalation desk experience is a plus) Good communication skills in English and Hindi Versant Level 4 / CFBR B1 equivalent Typing Speed: 30 WPM with 85% accuracy Psychometric & problem-solving assessment Graduate in any stream NOTE: Immediate joiners are welcome

Position : Customer Support Job Mode : Work From Office (Bangalore) Salary : INR 26,000/- per month Key Requirements : Minimum 1 year of experience in customer service (escalation desk experience is a plus) Good communication skills in English and Hindi Versant Level 4 / CFBR B1 equivalent Typing Speed: 30 WPM with 85% accuracy Psychometric & problem-solving assessment Graduate in any stream NOTE: Immediate joiners are welcome

POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend, Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES Demonstrat...

Role & responsibilities Handle voice-based escalations from L1 support and resolve complex technical issues. Provide advanced troubleshooting for hardware, software, network, and application-related problems. Document all interactions and resolutions in the ticketing system (e.g., ServiceNow, Zendesk). Collaborate with internal teams (L3, engineering, QA) for unresolved issues. Ensure SLAs and KPIs are met for response and resolution times. Provide feedback and training to L1 agents to reduce repeat escalations. Maintain knowledge base articles and contribute to process improvements. Participate in root cause analysis and incident reviews. Preferred candidate profile Hands-on experience in a...

Immediate Hiring for Non-Voice Process (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with ...

Role & responsibilities Handling Escalated Cases: Taking ownership of customer issues that require specialized attention beyond the initial support team's capabilities. Investigating and Resolving Issues: Working with various internal teams (e.g., product, engineering, sales) to diagnose and resolve complex problems. Communicating with Customers: Providing regular updates on the progress of their issue, maintaining clear and professional communication throughout the resolution process. Maintaining Customer Satisfaction: Ensuring high levels of customer satisfaction even when handling difficult or challenging situations. Analyzing Root Causes: Identifying patterns and recurring issues that ma...

Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support experience or experience as a Client Service Representati...