2450 Customer Retention Jobs - Page 47

- Coordinate with Schools, Colleges, Coaching classes, and Influencers - Build Strong Relationship with Clients and ensure customer retention and reference - Achieve and exceed KRAs set - Provide Sound advice to customer and not just do selling. - Focus should be on Brand Building - Create engagement (conduct exams) of Onboarded Students - Coordinate with presales and ops team Roles and Responsibilities : - Give Proper Reports and MIS to Reporting Manager using CRM - Do Market and Business Analysis on regular basis - Create and Conceptualize Strategies with Senior Management - Give proper feedback of Client needs to IT and Ops Team - Mentor Sales Managers and effectively manage the team Skills and Experience : - Selling Skills - Excellent Communication skills, Presentation and Coordination ability - Relationship Management - Flexibility of time and travelling - Leadership Skills to handle Team - Passion to Work in EdTech start-up - Preferably MBA Sales from Premier institute having 6 years plus Experience and techno savvy - Good Networking Skills, Innovative and Street Smart - Strong Product Knowledge and knowledge of business functions - Must be able to thrive in fast paced environment and should be result oriented (not reason oriented)

To communicate with Clients & with the SEO team, if anything is needed, approvals of the same needs to be taken and follow-up where required Excellant English speaking skills Pure Day shift Sat & Sun fixed off Min 1 year exp into customer service Required Candidate profile Mailbox management, Client Meetings,Whatsapp Texts,Review meetings Call/Whats App HR Ashwini @ 8591702057

Job Role: We are seeking a Customer Success Associate to represent LionCircuits to our customers. Supporting clients who interact directly with our website is the main responsibility of this position. Your goal is to make sure that every step of the customer journeyfrom onboarding to order fulfillment and continuing supportis effective and seamless. Key Responsibilities: Customer Interaction: Handle customer queries via email, chat, and phone related to orders, pricing, PCB specifications, and general technical questions. Order Support: Assist customers with order placement, track shipments, and ensure prompt resolution of any queries or concerns. Onboarding & Guidance: Guide new users through the LionCircuits platform and provide clarity on available services and features. Cross-functional Coordination: Collaborate with internal teams such as Production, Engineering, and Logistics to address and resolve customer queries effectively. Relationship Management: Build and maintain strong customer relationships to drive satisfaction, engagement, and long-term retention. Feedback Sharing: Collect and communicate customer feedback and insights with relevant internal teams to support continuous improvement of services. Knowledge Management: Contribute to the creation and maintenance of FAQs, help guides, and documentation to enhance customer self-service and support efficiency. Preferred candidate profile Bachelors degree in Engineering, Business, or a related field. 01 year of experience in customer support, operations, or similar roles. Excellent verbal and written communication skills. Strong problem-solving and multitasking abilities. A proactive and customer-focused approach. Basic knowledge of PCBs/electronics is a plus (not mandatory). Familiarity with CRM systems or customer support tools is an added advantage.

@Request you to please share resume on anjali.dhantoliya@indiamart.com Lead and manage a team of 2030 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. About the Role: OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs. Job Responsibilities: A. Core Operations Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX and PINK NOTE by self and the assigned technicians . Minimum 15 customer visits per week that includes- Surprise visits, Rout ride, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or position is vacant, should ensure entries are made in iCABS to achieve operations KPI of Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by Service Planner. Approval of conveyance amount for assigned technicians Promote highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development programs per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service wise and improve skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like over commitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required. Ensure all On-Site service documentation in Partner Kit are up to date as per contractual requirements and as per myRentokil (for myR customer) Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs) Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner. Approval of conveyance amount for assigned technicians Promote the highest grooming standards (uniform, Safety shoes, PPEs) B. Advance Operations Conduct PMI Pest Audit as per icabs- QSRs & Small branch accounts Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year. Identify & resolve Service delivery issues in coordination with the Branch Manager Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time. Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External) Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first. Track and monitor materials consumption to ensure branch material consumption within the target. Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock. Monitor and drive service productivity and efficiency. Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor Ensure Service leads are submitted by all technicians as per the target Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits. Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers. Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc. Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates. Key Result Areas: 100% completion of PMI Pest Audit as per icabs- QSRs & Small branch accounts Material consumption target to be met 100% as per Branch AoP target TPA and Development plan completion as per target- 100% Ensure Call Out complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month. 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining) Self learning and development- Above 90% score in online assessment. Competencies (Skills essential to the role): Good interpersonal skills Good Analytical & Problem-solving skills Ability to communicate effectively Should be proactive in planning & organizing Technical knowledge of Pests, Service Processes, Chemicals & Equipments Educational Qualification / Other Requirement: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable. Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent) Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc Role Type / Key working relationships: Individual Contributor External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

We are looking for a skilled SAP CRM functional professional with 4-6 years of experience to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in SAP CRM and excellent analytical skills. Roles and Responsibility Manage and implement SAP CRM solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for SAP CRM projects. Provide training and support to end-users on SAP CRM functionality. Troubleshoot and resolve issues related to SAP CRM data migration and integration. Work closely with stakeholders to ensure seamless communication and collaboration. Job Requirements Strong knowledge of SAP CRM modules, including sales, service, and marketing. Experience with SAP CRM configuration, customization, and implementation. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Familiarity with industry-specific regulations and standards. Location- Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu, Lakshadweep, Nagar,New Delhi,Puducherry,Sikkim

Human Resources/JD Tikona Infinet Ltd. Job Description Retention- Team Lead Position Department Reporting Experience Band Education Enterprise Support Department Head Min : 2 yrs, Max: 6 yrs B.TECH / MBA KEY RESULT AREAS : • Customer Retention Efforts: Lead and oversee the team's efforts to retain customers who have submitted termination requests. This includes direct communication with customers, understanding their reasons for leaving, and offering appropriate solutions or incentives to encourage them to stay. • • • Churn Reason Analysis: Conduct thorough analysis of churn reasons to identify recurring trends and areas for improvement in service delivery, customer support, or product offerings. Develop and implement action plans based on these findings. Termination Request Management: Establish a robust process for capturing termination requests, meticulously documenting the reasons for termination, and recording all efforts made to retain the customer. Management Reporting: Prepare regular management reports in Excel, providing key metrics on retention rates, churn drivers, and the effectiveness of retention initiatives. This includes reports on Net additions of links & revenue. • • Churn Analysis and Reporting: Conduct detailed churn analysis, present findings on Net addition of links & revenue, identify areas of concern, and propose actionable improvement measures. Collaboration: Work closely with other departments (e.g., Sales, Customer Support, Network Operations) to address customer issues and implement retention strategies. Qualification & Experience: • Graduate with minimum of 2 years of proven experience in customer retention within an ISP (Internet Service Provider) organization is highly preferred. • • Strong understanding of Internet Leased Line and MPLS services is a plus. Good knowledge & experience in Microsoft Excel, including advanced functions and data analysis tools (e.g., pivot tables, charts, formulas). • • • • Proficiency in Microsoft PowerPoint for creating and delivering management presentations. Excellent communication, interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Tuesday, January 07, 2025 Page 1 Human Resources/JD Tikona Infinet Ltd. Key Skills: • • • • • • • Customer Retention Churn Analysis Data Analysis Microsoft Excel (Advanced) Microsoft PowerPoint Communication (Written and Verbal) Problem-Solving Notes : Any exception to the above to be approved by COO-TIL/Head HR Tuesday, January 07, 2025 Page 2 Human Resources/JD Tikona Infinet Ltd. Tuesday, January 07, 2025 Page 3

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory call renuka@7795311104 call misha@7848820042 call Suman@7848820047 Only Graduates can apply work location:Bomnahalli salary:28k

Request you to please share your resume on muskan.chaudhary1@indiamart.com or WhatsApp on 9034322628 Lead and manage a team of 20 to 30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

Request you to please share your resume on akriti.kapoor@indiamart.com or WhatsApp on 9034322628 Lead and manage a team of 20 to 30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

Holds an important role in overseeing and optimizing service delivery processes within the organization. Responsible for delivering services as per assigned scope, managing Client relationships and ensuring adherence to quality standards. Fosters a culture of continuous improvement, employing process and technological proficiency and effective communication to drive service excellence.Participates in transformation projects, ensuring alignment with service delivery objectives, and facilitating proper integration of processes and technologies. - Grade Specific Role Overview:¢¢Provides services according to the Service Delivery scope to meet specific KPIs¢¢Demonstrates and promotes organizational vision and values¢¢Acts as a stakeholder partner and enabler¢¢Maintains a cross-functional cooperation with Stakeholders¢¢Ensures service delivery activities comply with procedures, policies, laws and regulations¢¢Actively participates in cross-regional exchange of knowledge, best practices and enhancements¢¢Demonstrates P2P process knowledge¢¢Provides support and mentorship to junior service delivery professionals¢¢Executes improvement initiatives to achieve overall Team efficiencyGeneral Responsibilities / Accountabilities:¢¢Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets¢¢Demonstrates knowledge of processes and procedures relevant to the function ¢¢Follows strategic and operational objectives aligned with organizational goals¢¢May monitor the service delivery process to ensure successful operations and optimal outcomes¢¢Handles complex inquiries/escalations demonstrating professionalism, competence, and client-centricity¢¢Contributes to development and implementation of operational procedures¢¢Develops and maintains relationships with Stakeholders/Clients¢¢Contributes to budget reviews¢¢Maintains cross-regional cooperation to keep operations aligned¢¢Provides guidance and proactively shares knowledge on P2P and Service Delivery procedures with junior professionals, promoting a collaborative working culture ¢¢Cooperates with cross-functional teams to improve tools and systems in use¢¢Supports and executes transformation projects¢¢Enforces all procurement policies, relevant procedures and compliance processes¢¢Continually strives to simplify, standardize and improve servide delivry processes ¢¢Continually seeks out ways to improve Stakeholders/ Client satisfaction ¢¢Actively involved in transformation projects activites Skills (competencies)

Sales Profile JD : Position : Sales Engineer Department : Sales Locations : Pune / Kolkata / Bangalore / Hyderabad / Ahmedabad report to: Regional Sales Manager Employment Type: Full Time, Permanent Industry Type: Electronics Manufacturing Educational Qualifications Diploma /B. Tech/B.E. in Electronics & Telecommunication, Electrical / Instrumentation BSc Electronics M.Sc. or equivalent in Electronics & Telecommunication, Electrical / Instrumentation PG Diploma in Electrical, Electronics DBM/MMS/MBA is Desirable Exposure Selling Industrial Automation Solutions or products or Instrumentation products Domain Experience Required (Detail Requirement): Having experience of handling OE's (companies like ABB, Yokogawa, Johnson Control, GE, Honeywell etc), System Integrators is preferable. Responsibilities: * Execute assigned tasks related to Sales activities. * Meet yearly individual Sales target for the assigned region / type of customers. * Ensure that customers are up to date with product information, including new products and features. * Visit customers regularly / on daily basis for branding, relationship building, product introduction, business growth, new requirements discussion etc. * Establish productive, professional relationships with customers in assigned region. * Coordinate with SANs other group companies (Sanstar, Vighnaharta) to identify business opportunities. * Work with Regional Sales Manager to conduct product presentations, Demos, Training to customers. * Work according to SANs processes and tools at the local markets (CRM, Quotation Tools etc.). * Submit quotations / offers to the customers based on the standard price list published for the year. The Sales Engineer may be authorized to offer certain discount. Special price requests can be discussed with Regional Sales Manager on case to case basis. * Offer follow-ups and payment collection. * Locate and develop new customers in the region. * Connect Technical Services team to the customers for trouble shooting, training, demo, application discussion etc. * Regular Product feedback to help improve the product or service. Other maket intelligence such as competitors, market trend, Compliance requirements etc. Qualities in the candidates *Good Knowledge of Industrial Automation / factory Automation System (PLC / DCS / Drives / HMI / SCADA etc.) *Good knowledge of Industrial networking, including documented skills in wireless & IIoT / Industry 4.0 / Digitalization platform. *Understanding of sales process for products . *Should be able to use sales tools like CRM. *Competence in document skill and track records in product sales *Good command over English and local language. *Willingness to travel. *Able to grasp our product range. *Has a strong idea of making basic business projections. *Can close orders independently. *Accounting sense in terms of AR follow-ups, negotiations, etc. *Must have good team spirit to cooperate and well work together. Mobility: Vehicle: Required

Role Description: 1. Co-ordinate with Teachers, Schools, Colleges and Educational Institutions & provide day to day support for the system/product under development 2. Build strong relationship with the existing portfolio of clients, manage customer service & ensure customer retention 3. Achieve and exceed sales goal & KPIs set by the Manager 4. Provide sound advice to potential and existing customers 5. Coordinate pre-sales and post-sales follow up 6. Work with both internal and external stakeholders to ensure customer satisfaction & completion of tasks as per deadline which includes reporting to development team on fixes needed 7. Develop policies that will correlate with strategies 8. Set up MIS based processes with the team to ensure timely execution of tasks as per above strategy 9. Create effective communication workflows 10. Monitor market trends and provide regular competitor feedback Required Skills and Experience : - An Operations cum Sales person with a proven, successful background in sales and operations management with 2-4 years- experience in EdTech space - Excellent Interpersonal, communication & presentation skills - Passion to work in a fast-paced start-up - A strong networker & relationship builder, with good and tactful negotiation and pitching skills - Passionate about education

Role Description : 1. Co-ordinate with Teachers, Schools, Colleges and Educational Institutions & provide day to day support for the system/product under development 2. Build strong relationship with the existing portfolio of clients, manage customer service & ensure customer retention 3. Achieve and exceed sales goal & KPIs set by the Manager 4. Provide sound advice to potential and existing customers 5. Coordinate pre-sales and post-sales follow up 6. Work with both internal and external stakeholders to ensure customer satisfaction & completion of tasks as per deadline which includes reporting to development team on fixes needed 9. Set up MIS based processes with the team to ensure timely execution of tasks as per above strategy Required Skills and Experience : - An Operations cum Sales person with a proven, successful background in sales and operations management with 0-2 years- experience in EdTech space - Excellent Interpersonal, communication & presentation skills - Must be able to thrive in a very fast paced environment - Passion to work in a fast-paced start-up - A strong networker & relationship builder, with good and tactful negotiation and pitching skills - Passionate about education

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your > Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you.The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.Key Responsibilities:1. Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction.2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions.3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information.4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience.Qualifications and Skills: Bachelor's degree or equivalent (business-related field preferred). Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service.This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.in the Application and Interview ProcessUKGCareers@ukg.com

"We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!! Smart infrastructure from Siemens makes the world a more connected and caring place- where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Responsible for driving EPC & Utility business in the allocated territory of the southern Region by achieving the assigned order income target Sales strategy for Order acquisition from end users in the assigned region. Result-oriented, with an entrepreneurial spirit and a strong customer-first approach. He /She should have sound product & market knowledge Plan, develop, and achieve business targets in EPC & Utility Segments Should be able to identify new business opportunities from new markets & segments. Identify new partner ecosystem and to develop a Business improvement Plan in the given area of operations and to support in MIS activities for region . Drive Digitalization,sustainability and Service business through end users. Systematic sales approach, support CRM process and ensure the Data Quality, and market transparency. Effective account management, Customer Retention, and Customer satisfaction Drive product promotion initiatives through in-plant customer seminars, exhibitions, product approval and other initiatives. Enhance the effectiveness of channel partners by engaging them in competence enhancement and promotional events Enhance Net Promotor Score by enhancing the overall satisfaction of customers. Should possess sound technical knowledge and important soft skills like -effective communication & articulation, sales attitude & Growth mindset, etc. Work closely with the consultants and Utilities to support them inputs in the planning stage to enhance the Share of wallet . May act as a point of contact to customers in commercial matters and influences collaboration within the organization to secure customer support. B.E./ B.Tech - Electrical with 12-15 years of proven track record in Sales You will be performing your role from Bangalore , India, where youll get the chance to work with teams impacting entire cities, countries- and the shape of things to come. Were Siemens. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us craft tomorrow "WE DON'T NEED SUPERHEROES, JUST SUPER MINDS! WEVE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU Were Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow Find out more about Smart Infrastructure at "

Hiring for Int Voice Support ( Noida Location ) Graduation not req Min 1 Year International exp needed Salary Upto - 40k CTC Lucrative Incentives + Joining Bonus Rotational shifts & Offs Both side free cabs Contact - Abhay 8448748429 Required Candidate profile Undergrad\Graduate with 1 year Experience. Excellent Communication req Any industry experience will do ( BPO Preferred ) Any Location within Delhi NCR Immediate Joiner Required

Hiring For International MNC's Voice Support Graduation not req Salary upto - 40k inhand Performance Linked incentives Both side cabs | 5 Days working Rotaitional shifts & Offs Contact - Abhay - 8448748429 Required Candidate profile Undergrad\Graduate with 6 months Experience. Excellent Communication req Any industry experience will do ( BPO Preferred ) Any Location within Delhi NCR Immediate Joiner Required

Urgent Opening for Sr Manager-Inbound -Sales/Operations Posted On 16th Jul 2015 01:10 PM Location Gurgaon Role / Position Sr Manager Inbound Sales Experience (required) 10 years Description Our Client was nominated by NASSCOM amongst the top 100 IT innovators of 2007.Our client is one of leading innovative travel solutions company offering cutting edge technological solutions in Travel space Sr Manager Inbound Sales( minimum of 10 years of experience) Location :Gurgaon Candidate Profile Responsible for the Team Target,RoasterAdherence,Team briefings,Giving inputs on Process Training,Process related updates, handling escalations,customer retention. 10+ years of experience with some reputed Inbound tour operators. Knowledge of popular Indian tourist destinations Good experience of hotel contracting Good communication skills (written/oral) Good PR with Indian Hoteliers is a must Please let me know whether you would be interested Send Resumes to sbharathwajan.expertiz@gmail.com -->Upload Resume

We are looking for a highly motivated and dynamic Application Sales Executive to drive application-oriented sales of our welding and MRO products. The ideal candidate should possess excellent communication and presentation skills and be open to extensive travel to develop and maintain strong business relationships. Freshers with a flair for sales and marketing are encouraged to apply! Key Responsibilities: Adopt an application-oriented sales approach to present and sell welding & MRO products. Regularly visit prospects and customers to demonstrate products and showcase real-world applications. Engage with customers, understand their needs, and recommend the right product solutions. Convince customers and successfully close sales deals. Study market trends and competitor activities to identify new business opportunities. Prepare and maintain weekly reports on customer interactions and business prospects. Develop and train the sales team for improved market outreach. Maintain strong business relationships with the top management of client companies. Travel extensively within the assigned sales territory to meet sales goals. Required Qualifications & Skills: Graduate in any stream (Preference for Engineering/Diploma in Mechanical or MBA/Diploma in Marketing). Strong communication, presentation, and interpersonal skills. Highly motivated, dynamic, creative, and innovative with a passion for sales. Confident, extroverted personality with leadership qualities. Flair for sales and marketing with a proactive approach. Male candidates preferred due to extensive traveling requirements. Willingness to travel extensively to develop business opportunities.

Key Responsibilities: Analyze market trends and customer needs to identify new business opportunities and drive sales performance. Create and execute plans for target market penetration, account expansion, and customer retention. Provide coaching, training, and performance evaluations to sales staff. Ensure the sales team is aligned with company objectives and strategies. Identify and address customer challenges, providing solutions that drive customer satisfaction and loyalty. Generate new business leads and manage key accounts to drive sales in existing and new markets. Work closely with engineering and product teams to ensure alignment between customer requirements and product offerings. Attend industry trade shows, conferences, and customer visits to promote the companys products and services. Sales Forecasting & Reporting: Provide accurate sales forecasts and updates to the executive team. Monitor sales performance against targets and implement corrective actions as necessary. Prepare and present regular sales reports and market analysis. Stay informed about market trends, industry changes, and competitor activities. Conduct in-depth analysis of competitors and adjust sales strategies accordingly. Provide valuable feedback to product development teams to influence future product offerings. Strong knowledge of passive components, such as capacitors, resistors, inductors. Strong analytical skills and the ability to make data-driven decisions. Experience working with CRM software and sales tools. Ability to travel as required to meet with customers and attend industry events. Work closely with marketing, product development, and supply chain teams to optimize product offerings, pricing strategies, and inventory management. Technical knowledge of passive electronic components and their applications in various industries.

Company- Tech Mahindra Location - Noida Designation- Customer service Executive/Senior customer service Executive Notice period- Immediate joiner Client- US Based Key Responsibilities • Respond to customer inquiries via calls in a timely, professional, and friendly manner. • Communicate clearly and simply to users. • Escalate complex cases to relevant departments when necessary. • Understand and follow internal processes and service-level agreements (SLAs). Key Requirements • Proven experience in customer support, preferably in international customer service. • Excellent communication skills. • Ability to handle multiple calls simultaneously in a fast-paced environment. • Flexibility to work in shifts, weekends, or holidays if needed. What We Offer • Competitive salary and shift allowances • Supportive and inclusive team culture • Growth and training opportunities • Health insurance and other benefits If Interested whatsapp your cv on 9259203144 or send a mail on Hema.chamoli@techmahindra.com.

Roles and Responsibility Manage and maintain accurate customer data in the SAP CRM system. Develop and implement effective sales strategies to drive business growth. Collaborate with cross-functional teams to ensure seamless integration of SAP CRM with other systems. Analyze sales trends and provide insights to enhance business performance. Ensure data quality and integrity by implementing data validation checks. Provide exceptional customer service through effective communication and issue resolution. Job Requirements Strong knowledge of SAP CRM modules, including Sales, Service, and Marketing. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills, with the ability to build relationships. Experience with data analysis and reporting tools, such as Excel or Access. Familiarity with industry-specific regulations and compliance requirements.

Need min. 1yr international voice process expereince Graduation not neccessary Package up to 9 LPA (70k in hand approx) 5 days working Both way cabs Freshers - 21 to 30k in hand Contact : Harleen - 9717279212 harleenkaur.imaginators@gmail.com Required Candidate profile . Immediate Joiners would be preferred . Expereince from any background - Customer service , Sales, collections, Technical support, Upselling, etc,. will work. . Need good or excellent communications.