Customer Success Manager

Job Title: Customer Success Manager - Healthcare ATS

• Act as the primary relationship manager for assigned healthcare staffing clients.
• Build strong, long-term client partnerships focused on retention and growth.
• Conduct regular check-ins, business reviews, and feedback sessions to ensure customer satisfaction.
• Monitor client usage, identify engagement gaps, and recommend optimization strategies.

Onboarding & Adoption

• Oversee smooth onboarding of new clients, ensuring proper configuration, training, and adoption of the ATS platform.
• Develop and deliver tailored product training sessions for end users.
• Create documentation and resources to support customer learning and self-service.

Strategic Account Growth

• Identify cross-sell and upsell opportunities by understanding client goals and business needs.
• Partner with sales and product teams to align customer strategy with platform enhancements.
• Ensure clients realize measurable ROI through the ATS solution.

Support & Escalation Management

• Collaborate with technical support and product teams to resolve escalated issues quickly.
• Track and analyze common support themes to proactively prevent future problems.

Insights & Reporting

• Maintain detailed client interaction records and success metrics in CRM.
• Prepare periodic reports on client engagement, retention, and satisfaction trends.

Qualifications

• Bachelors degree in Business, Communication, or related field (preferred).

• 3+ years of experience in Customer Success, Account Management, or Client Services

  within an

  ATS

  environment.
• Strong understanding of

  healthcare recruitment workflows

  and

  ATS usage

  is highly desirable.
• Excellent communication, presentation, and relationship-building skills.
• Experience with

  CRM and customer success tools

  (e.g., Salesforce, HubSpot, Zendesk).

Preferred Skills

• Proven ability to manage multiple clients and deliver high-quality outcomes under tight timelines.
• Analytical mindset with strong problem-solving and troubleshooting capabilities.
• Passion for delivering exceptional customer experiences and driving long-term success.

Compensation & Benefits

• Competitive base salary with performance-based incentives.
• Comprehensive Health, Accidental, and Life Insurance.
• Professional development and career growth opportunities.
• Collaborative, people-first culture focused on customer excellence.

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