2450 Customer Retention Jobs - Page 45

We are looking for a highly motivated and experienced Customer Sales Executive to join our team at Tata Capital Limited in Bengaluru. The ideal candidate will have 1 to 6 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products under the guidance of the Supervisor/Manager. Empanel new vendors and develop relationships with them. Ensure compliance with all Audit/RBI regulations. Job Minimum 1 year of experience in sales, preferably in banking or financial services. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of audit and RBI regulations. Any graduate degree is required. Experience in two-wheeler loans is an added advantage. For more information, please contact us at 6587335.

We are looking for a highly motivated and results-driven Customer Sales Executive to join our team in Baroda. The ideal candidate will have 1-3 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products under the guidance of the Supervisor/Manager. Empanel new vendors and develop relationships with them. Ensure compliance with all Audit/RBI regulations. Job Minimum 1 year of experience in sales, preferably in banking or financial services. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of auditing and RBI regulations. Experience in empaneling new vendors and developing relationships with them. A graduate degree is required.

We are looking for a highly motivated and results-driven Customer Sales Executive to join our team in Kalaburagi. The ideal candidate will have 1-3 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products with the help of the Supervisor/Manager. Empanel new vendors and develop relationships with them. Ensure compliance with all Audit/RBI regulations. Job Minimum 1 year of experience in sales, preferably in banking or financial services. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of audit and RBI regulations. Experience in empaneling new vendors and developing relationships with them. Any graduate degree is required.

We are looking for a highly skilled and experienced Customer Relationship Executive to join our team in Gwalior. The ideal candidate will have 2 to 7 years of experience in sales, preferably in the finance industry. Roles and Responsibility Generate leads through interactions with DSE or channel partners and manage end-to-end customer relationships. Explain product offerings and resolve sales queries, cross-selling products to customers. Educate customers on issues and capabilities, going beyond daily tasks to assist positively. Maintain relationships with assigned dealers and process deals, collecting pre-sanction and post-sanction documents. Interact with operations and credit teams to ensure smooth loan application processing. Perform accurate data entries, including RSPM and SAGE. Job Only Graduate preferred, with a strong foundation in finance. Possess excellent communication, negotiation, and analytical skills, along with market/industry knowledge. Demonstrate product knowledge and functional competencies, such as teamwork and problem-solving. Ability to work in a fast-paced environment and adapt to changing circumstances. Exhibit a learning attitude and willingness to move into the market. Experience in sales, particularly in finance, is preferred.

We are looking for a highly motivated and results-driven Customer Sales Executive to join our team in Chennai. The ideal candidate will have 1-3 years of experience in sales, preferably in the banking or financial services industry. Roles and Responsibility Perform customer retention activities under the guidance of the Supervisor/Manager. Identify potential business opportunities with customers. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio requirement. Meet customer needs and cross-sell multiple products under the guidance of the Supervisor/Manager. Empanel new vendors and develop relationships with them. Ensure compliance with all Audit/RBI regulations. Job Minimum 1 year of experience in sales, preferably in banking or financial services. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of audit and RBI regulations. Any graduate degree is required. Experience in two-wheeler loans is preferred. Additional Info The company offers a dynamic work environment and opportunities for growth and development.

About the Role We're looking for a proactive and detail-oriented Retention Marketing Specialist to lead customer lifecycle engagement strategies and enhance retention through targeted, data-driven marketing. This role focuses on multi-channel executionincluding WhatsApp, email, SMS, push notifications, and in-app communicationswith a strong emphasis on campaign automation, performance analysis, and personalized customer journeys and product understanding. Key Responsibilities Develop and execute app and web-based retention campaigns across WhatsApp, email, SMS/RCS, push notifications, and in-app channels. Plan, manage, and optimize full-funnel customer engagement campaigns with a focus on user retention and reactivation. Build, deploy, and analyze communication campaigns, ensuring high deliverability and compliance with platform-specific guidelines. Design end-to-end WhatsApp journeys and chatbot flows tailored to specific customer segments. Develop dynamic and interactive content and creatives that align with compliance requirements and brand guidelines. Setup, manage, and optimize automated journeys using platforms such as CleverTap or MoEngage. Requirements 25 years of experience in digital marketing, with a focus on retention, CRM, or remarketing. Proven expertise in WhatsApp, email, SMS, push notifications, and in-app messaging. Practical experience using CleverTap, MoEngage, or similar retention marketing platforms. Familiarity with communication platforms like GupShup, mTalkz, hello.ai, etc. Strong analytical and data interpretation skills, including knowledge of retention and performance metrics.

Manage a portfolio of high-value lending clients, ensuring strong relationships and customer satisfaction. Develop and implement account growth strategies to drive revenue and increase customer retention. Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing tailored lending solutions. Identify opportunities to upsell and cross-sell lending products and services to meet client needs. Work closely with internal teams, including underwriting, credit, and operations, to ensure seamless servicing and account management. Analyze Partners requirements to recommend appropriate products and services. Negotiate terms and conditions with Partners, ensuring compliance with company policies and industry regulations. Monitor market trends and competitor activities to provideinsights and recommendations for business growth. Prepare reports on account performance, revenue forecasts, and client feedback. Mentor and support junior account managers as needed

ROLE SUMMARY (PURPOSE) The Senior Key Account Manager for MSME lending business is responsible for managing and growing key client relationships within our lending division. The ideal candidate will be responsible for maintaining existing client accounts, driving revenue growth, and ensuring exceptional customer service. This role requires a deep understanding of lending products, strong negotiation skills, and the ability to develop long-term partnerships. ORGANIZATIONAL CHART KEY RESPONSIBILITIES Account Management Manage a portfolio of high-value lending clients, ensuring strong relationships and customer satisfaction. Develop and implement account growth strategies to drive revenue and increase customer retention. Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing tailored lending solutions. Identify opportunities to upsell and cross-sell lending products and services to meet client needs. Work closely with internal teams, including underwriting, credit, and operations, to ensure seamless servicing and account management. Analyze Partners requirements to recommend appropriate products and services. Negotiate terms and conditions with Partners, ensuring compliance with company policies and industry regulations. Monitor market trends and competitor activities to provideinsights and recommendations for business growth. Prepare reports on account performance, revenue forecasts, and client feedback. Mentor and support junior account managers as needed Audit, Compliance and Governance Coordination with Internal Audit Team for ops related compliance And support External Auditors in monitoring the ops process Adherence to Regulations related to the current product Managing LOS and Loan Management Service (LMS) in terms of enhancements and new features SOP enhancements and process alignment internally and externally Adherence to Compliance of Policies and Procedures, Monthly Review Calls with partners, agencies and internal stakeholders Customer Service Set up the Customer Service process for the vertical Train the team and also align the infrastructure to have best in class CS. Understand the regulations around the customer complaints and make sure it is handled with prime importance Reconciliation Set up sop and processes for reconciliation for internal and external stakeholders. Overviewing Reconciliation Process on regular basis. Processing Repayments and Refunds as per the agreed sop Monitoring Foreclosures Process Automation Preparing and Implementing SOP Quarterly Review of Processes Align with product team for enhancement and automation Data Management Reviewing and Revamping Reports for team and management Managing MIS for Operations Function Data Evaluation for better decisions KEY INTERACTIONS Internal Stakeholders External Stakeholders Operations Team Credit Team Collections Team Internal Audit Team Finance Team HR Team Management Admin and Marketing team External Audit Team Partners Ops team Partners Collection Team Recovery Agencies KEY SKILLS & BEHAVIOURAL ATTRIBUTES 7+ years of experience in account management, sales, or relationship management within the lending or financial services industry. Strong knowledge of lending products, including commercial loans, personal loans, and mortgage lending. Excellent communication, negotiation, and interpersonal skills. Ability to track PnL Proven track record of meeting and exceeding sales targets. Proficiency in Microsoft Office Suite. Ability to work independently and collaboratively in a fast-paced environment. Strong problem-solving skills and attention to detail. EDUCATION / EXPERIENCE Experience of 7 yrs with Key Account Management or other lending products with fintech, leading banks or NBFCs degree in Business Administration, or a related field. MBA or equivalent preferred.

Assistant Branch manager is responsible for overall customer satisfaction and the operational efficiency of branch. Required Candidate profile An excellent organizational ability and skills to multitask with strong business acumen. A Strong communication and interpersonal skills. An ability of strong stakeholder management.

Marathe InfoTech Pvt. Ltd. is looking for Customer Care Manager to join our dynamic team and embark on a rewarding career journey Oversee customer care operations and activities. Monitor and analyze customer care performance metrics. Collaborate with internal teams to address customer issues. Provide training and support to customer care staff. Maintain documentation and records of customer care activities.

Hiring for International BPO || Noida || Gurgaon UG & Grad both can apply Fresher & Exp can apply Rotational shifts & Offs Salary- Upto 50K + incentives 2 way cabs Complementary meals* Contact below: Shivani- 9876451667 Kirti- 6239013573

Axis Securities Limited is looking for Senior Relationship Manager PCG to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

Axis Securities Limited is looking for Relationship Manager PCG to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets.

Axis Securities Limited is looking for Relationship Manager - PCG to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

Axis Securities Limited is looking for Senior Relationship Manager - PCG to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

Axis Securities Limited is looking for PCG Sales NRI Support to join our dynamic team and embark on a rewarding career journeyExecute trades in equities, derivatives, and other financial instruments on behalf of high-net-worth individuals (HNIs) and private clients. Offer personalized investment advice based on thorough analysis of market trends, client profiles, and risk tolerance. Maintain regular communication with clients to provide portfolio updates, market insights, and new investment opportunities. Collaborate with research analysts and relationship managers to deliver customized investment solutions. Ensure timely and accurate order execution while adhering to internal risk management guidelines and regulatory norms.

Key Responsibilities: 1. Multi-Channel Customer Support 2. Issue Understanding & Resolution 3. CRM Data Management 4. Coordinating With Service Agencies 5. Maintain Service SLA's 6. Internal Team Collaboration 7.Uphold Karban's Service Promise Health insurance Provident fund

Key responsibilities: Lead the implementation in Maharashtra and owns key metrics on customer acquisition, customer retention, revenue and collections. Handling pre and post sale activities Leads the expansion of the program into new districts and manages key stakeholder relationships Responsible for people management in the locations hiring, training and performance management. Qualifications An entrepreneurial individual with experience of starting a new business unit or operation,even at a small scale Ability to handle sales and operation together An MBA or equivalent Fluent in Marathi Experience in leading a sales/service team.

Key requirements: Graduate (MBA preferred) with experience of 3+ years in client servicing with focus on the Activations/ promotions segment & school contact programs. Proven ability to build relationships at senior levels Good client contacts in corporate sector Strong presentation skills Creative and structured approach to concept selling and client relationship management. Job Role : Client servicing & Business Development : Identifying and networking to generate business from the existing accounts, achieving profitability. Proactively following up with existing clients to get briefs for activities that would have happened in the previous years. Mapping needs of new brands/clients & generate business from them Meet the client to attain a clear understanding on the idea and close the brief. Coordinate with the Concept team to receive the concept within the timeframe required. Make the necessary changes to compile a final presentation, ready to present to a client. Receive the Designs from Creative & send the same along with the brief to the Operations team for the Costing. Receive the Cost Sheet from Production. Check every element of the costing & ensure that this cost sheet contains all elements as laid out in the presentation. Meet the client along and close the brief. Client Satisfaction & retention Ability to upsell Activity Execution & Post Activity Closures : Coordinate with all stakeholders involved in the activity to ensure the delivery of creatives, art work, set design and all other elements of the activity. All elements must be as desired by the client. One may be present at the activity and oversee that all goes as planned and the client is satisfied. Oversee the overall production quality of the activity. Ensure the delivery of all promises to the client. Be available to address any queries of the client. In the case that the client requires any additional elements, one must hand over the Onsite Requirements Form to the client. The approved form may then be handed over to Operations. Oversee the production quality of the activation. Ensure closure of payment advice (PA) in co ordination with production. Check the PA made by Production Send the PA to MIS team for an Invoice to be generated. Send an Invoice to the Client. Key Account Management: Mapping key clients requirements and providing them customized business solutions. Identifying and networking with existing key accounts, generating business from the existing accounts, achieving profitability and increased sales growth. Create compelling concepts and marketing strategies as per brand requirement and after evaluating target markets Compliance with Commercial & Internal procedures : Adhere to processes: PO/Contract/Confirmation mail to be raised before commence of activity Work with advances as per advance policy of the Company Ensure all Weekly Reports, HOD Meeting Reports are sent to Head of Department Billing to client post activity completion Collection of payment from clients for activities executed Learning & Growth: Understanding of brand (for allocated clients) Preparing Internal review /post activity report.

Key Responsibilities CRM Strategy Development: Develop and implement comprehensive CRM strategies aligned with business objectives to drive customer engagement and retention. Collaborate with marketing, sales, and customer service teams to ensure CRM initiatives support overall business goals. CRM System Management: Oversee the selection, implementation, and optimization of CRM platforms (e.g., Salesforce, HubSpot) to ensure data integrity and system efficiency. Monitor and report on CRM performance metrics, making data-driven adjustments to improve outcomes. Customer Data Analysis: Analyze customer data to identify trends, preferences, and opportunities for personalized engagement. Develop customer segmentation strategies to target specific groups effectively. Team Leadership: Lead and mentor the CRM team, fostering a collaborative and high-performance culture. Provide training and development opportunities to enhance team capabilities. Cross-Functional Collaboration: Work closely with product, design, and IT teams to align CRM strategies with product offerings and technological capabilities. Ensure seamless integration of CRM initiatives across all customer touchpoints. Budget and Vendor Management: Manage the CRM budget, ensuring cost-effectiveness and ROI. Liaise with external vendors and consultants as required to enhance CRM capabilities.

Hiring Alert Tata CLiQ Process (Customer Support - Voice) We are hiring for a leading e-commerce brand Tata CLiQ Location: Turbhe, Navi Mumbai Job Role: Customer Support Executive (Voice Process) Process: Tata CLiQ Voice (V4 candidates preferred) Salary: 17,000 (Take Home), 22,500 (CTC) Require experience candidates only Shift: Day rotational shifts Week Off: Rotational Location: Turbhe, Navi Mumbai Candidate Requirements :- Must be a V4 category candidate Good communication skills (Hindi + Basic English) Freshers/Experienced both can apply (Experience in BPO preferred) Immediate joiners preferred Highlights: Fixed salary on-time Growth opportunity in a branded e-commerce process Supportive work environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh :- 9822643973

Process:- ICICI NPS (Retirement Plan) Candidate with good communication skills is required, Freshers or Min 6 months of BPO Experience is required, Graduate & HSC Candidates can apply. Salary:- 15000 to 25,000 Inhand(Depend on interview) How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Neha : 9168991284

Kannada Speaking is Mandatory About: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: 1. Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage 2. Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call 3. Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience 4. Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer 5. Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: 1. Minimum of 1 year of experience in a similar role 2. Strong communication and interpersonal skills to manage relationships with high-net-worth individuals 3. Excellent organizational and time management skills 4. Ability to work collaboratively with internal teams and external stakeholders 5. Good analytical and problem-solving skills to pre-empt and resolve customer issues 6. Experience in the real estate industry is preferred but not mandatory. Interested candidates can reach out to me on my number- +91 8755117466.

Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,500 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mahek:- 7559401618

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k kavya@7849020010 anusha@7815982900 suman@7848820047 ruth@9590520040