2450 Customer Retention Jobs - Page 48

Position : Sales Engineer Department : Sales Locations : Pune / Kolkata / Bangalore / Hyderabad / Ahmedabad Report to : Regional Sales Manager Employment Type : Full Time, Permanent Industry Type : Electronics Manufacturing Educational Qualifications Diploma /B. Tech/B.E. in Electronics & Telecommunication, Electrical / Instrumentation BSc Electronics M.Sc. or equivalent in Electronics & Telecommunication, Electrical / Instrumentation PG Diploma in Electrical, Electronics DBM/MMS/MBA is Desirable Exposure Selling Industrial Automation Solutions or products or Instrumentation products Responsibilities: * Execute assigned tasks related to Sales activities. * Meet yearly individual Sales target for the assigned region / type of customers. * Ensure that customers are up to date with product information, including new products and features. * Visit customers regularly / on daily basis for branding, relationship building, product introduction, business growth, new requirements discussion etc. * Establish productive, professional relationships with customers in assigned region. * Coordinate with SANs other group companies (Sanstar, Vighnaharta) to identify business opportunities. * Work with Regional Sales Manager to conduct product presentations, Demos, Training to customers. * Work according to SANs processes and tools at the local markets (CRM, Quotation Tools etc.). * Submit quotations / offers to the customers based on the standard price list published for the year. The Sales Engineer may be authorized to offer certain discount. Special price requests can be discussed with Regional Sales Manager on case to case basis. * Offer follow-ups and payment collection. * Locate and develop new customers in the region. * Connect Technical Services team to the customers for trouble shooting, training, demo, application discussion etc. * Regular Product feedback to help improve the product or service. Other maket intelligence such as competitors, market trend, Compliance requirements etc. Qualities in the candidates *Good Knowledge of Industrial Automation / factory Automation System (PLC / DCS / Drives / HMI / SCADA etc.) *Good knowledge of Industrial networking, including documented skills in wireless & IIoT / Industry 4.0 / Digitalization platform. *Understanding of sales process for products . *Should be able to use sales tools like CRM. *Competence in document skill and track records in product sales *Good command over English and local language. *Willingness to travel. *Able to grasp our product range. *Has a strong idea of making basic business projections. *Can close orders independently. *Accounting sense in terms of AR follow-ups, negotiations, etc. *Must have good team spirit to cooperate and well work together. Mobility: Vehicle: Required

- Coordinate with Corporates and Influencers - Build Strong Relationship with Clients and ensure customer retention and reference Achieve and exceed KRAs set - Provide Sound advice to customer and not just do selling. - Focus should be on Brand Building - Create engagement - Coordinate with presales and ops team Roles and Responsibilities : - Give Proper Reports and MIS to Reporting Manager using CRM - Do Market and Business Analysis on regular basis - Create and Conceptualize Strategies with Senior Management - Give proper feedback of Client needs to IT and Ops Team - Mentor Junior Sales Managers and effectively manage the team Skills and Experience : - Selling Skills - Excellent Communication skills, Presentation and Coordination ability - Relationship Management - Flexibility of time and travelling - Leadership Skills to handle Team - Passion to Work in edtech start-up - Preferably MBA Sales from Premier institute having 6 years plus Experience and techno savvy - Good Networking Skills, Innovative and Street Smart - Strong Product Knowledge and knowledge of business functions - Must be able to thrive in fast paced environment and should be result oriented (not reason oriented)

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:45k aditi@7795311459 kavya@7849020010 ruth@9590520040 indu@7848820046

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k Two way transport call hr Ruth@9590520040 call pooja@9886112704

Company Overview Rubik Infotech Pvt Ltd is a premier provider of cybersecurity solutions committed to safeguarding digital assets and enabling business continuity. Located in Ahmedabad, Gujarat, Rubik Infotech empowers businesses through innovative IT security solutions, protecting against evolving cyber threats. With 51-200 employees, we thrive in the Computer and Network Security industry, aiming to shape a digitally secure future globally. For more, visit www.rubikinfotech.com . Job Overview Rubik Infotech Pvt Ltd is seeking a Junior Level Lead Generator with 1 to 3 years of experience to join our team in Ahmedabad. This full-time position focuses on generating potential leads, managing customer relationships, and driving sales growth. The ideal candidate will possess strong skills in lead qualification, CRM management, and customer retention, which are mandatory for this role. Qualifications and Skills Proficiency in lead qualification to identify potential customers effectively (Mandatory skill). Strong CRM management skills for maintaining and updating the customer database (Mandatory skill). Demonstrated customer retention ability to sustain and grow client relationships (Mandatory skill). Proven experience in cold calling techniques to engage with prospects and generate leads. Effective negotiation skills to reach mutually beneficial agreements with prospective clients. Expertise in deal closing to turn potential leads into tangible business opportunities. Excellent relationship building skills to establish trust and rapport with clients and colleagues. Strong time management skills to prioritize tasks and meet tight deadlines efficiently. Roles and Responsibilities Identify and generate leads through various channels, ensuring a steady pipeline of potential clients. Qualify leads based on defined criteria and pass them to the sales team for further action. Maintain and update the CRM system with accurate information on leads and prospects. Develop strong relationships with key customers, ensuring ongoing satisfaction and retention. Execute cold calling campaigns to reach and engage potential clients effectively. Negotiate and close deals, meeting sales targets and contributing to company growth. Collaborate with team members to strategize and implement lead generation initiatives. Analyze lead generation data and report on progress to improve strategies and outcomes.

Greetings From Teamware solutions!! Role : Customer Relationship Manager Location: Bangalore Exp: 0 to 2 Years Skills Required: Customer Support, Inbond Calls, Interested candidates can share your updated resume at swamy.g@twsol.com

Customer Success Manager ( Education Vertical) Bangalore 8+ Years of experience General Shift, We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Job description We are hiring a Customer Success Manager to join our EMEA Digital Media Customer Success team. You will act as a trusted advisor to our customers and build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realise value from their investment. The candidate we are seeking is focused, organised and highly motivated with an understanding of Adobe Creative Cloud & Document cloud solutions to manage the partnership between Adobe and our enterprise customers in EMEA. The Customer success manager will be working directly with our customers to understand business and technical requirements. We develop solutions to ensure success! Worker Type: Full time Office Location: Bangalore Focus Vertical: Education Key responsibilities In this role, you will be responsible for: Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe Creative and document cloud product & services. Lead customer discovery - uncovering customer pain points & creative gap analysis, mapping workflows and aligning Adobe solutions to solve key business challenges whilst work with extended Adobe team to help customers realise the potential of their investment. Technical Expertise: Demonstrating a deep understanding of the Digital media products and its technical aspects, including API integration use cases, understanding customer use cases, and recommending solutions. Product Adoption & account health: Assisting customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and maximizing the value they derive from it. Business Acumen: Having a strong understanding of the customer's business goals, challenges, and industry trends and leveraging that knowledge to provide strategic guidance and align the product with their objectives. Product Feedback and Enhancement: Gathering customer feedback, analyzing trends, and providing valuable insights to the product development team to drive continuous improvement and enhance the product's features and functionality. Renewals and Expansion: Managing the renewal process by engaging with customers to ensure a successful renewal. Identifying opportunities for upselling and cross-selling products or additional features to existing customers, working closely with the sales team to drive revenue growth, and advocating for the product's value proposition. Proficiency in delivering seamless presentations for Quarterly business reviews (QBR), Strategic Business Reviews (SBRs), conducting webinars, Adobe days, creative Jams , Training sessions, product demos covering API offerings, and sharing Best Practices with new and existing customers. What you need to succeed 8+ years relevant work experience within Customer Success and working with large Commercial Enterprise customers in. Education vertical experience is an add-on. Strong communication and interpersonal skills with proven results working as a trusted advisor to drive business value for clients. Experience with Adobes Creative Cloud and Document Cloud (Digital Media) Solutions Ability to prioritize, multi-task, and perform effectively under pressure with exceptional presentation, process-oriented mindset and communication skills (both verbal and written

About the Role: Company is seeking a dynamic and visionary leader to head our customer service operations for their subscription-based Water as a Service (WaaS) model. You'll play a pivotal role in ensuring high customer satisfaction, reduced churn, and smooth operational delivery across the country. Key Responsibilities: Develop and execute national service strategy aligned with business goals. Drive customer satisfaction, engagement, and retention initiatives. Monitor SLAs, KPIs, and optimize service workflows. Collaborate with Product, R&D, Sales, IT, and Marketing teams to ensure seamless customer journeys. Use data and analytics to identify trends and inform decision-making. Lead and develop a high-performing service team (5 direct reportees). Guide team members on core values, performance, and growth. What we are Looking For: Strong leadership with experience managing large service teams. Hands-on knowledge of CRM/service management tools (e.g., Salesforce, Zendesk). Excellent problem-solving, decision-making, and stakeholder management skills. Strong grip on customer experience metrics like NPS, LTV, churn rate. Strategic thinking with a customer-centric and analytical mindset. Qualifications: Preferred: MBA in Operations, Marketing, or Project Management. Experience: 15+ years total Apply Now If you're ready to elevate the service experience of thousands of customers across India, click Apply or send your CV to priyanka@winningedge.life

As a business development (sales) intern at Ideamagix, you will have the exciting opportunity to work with a dynamic and fast-growing digital marketing agency. Your role will involve leveraging your English proficiency (spoken and written) skills to drive sales and develop relationships with potential clients. Additionally, your knowledge of digital marketing will be crucial in creating and implementing strategies to attract and retain customers.. Selected Intern's Day-to-day Responsibilities Include. Conduct market research to identify potential clients and industries for business growth. Develop and maintain sales strategies to meet and exceed revenue targets. Assist in creating proposals and presentations to pitch services to potential clients. Collaborate with the marketing team to create and execute digital marketing campaigns. Act as a point of contact for clients, addressing inquiries and providing exceptional customer service. Monitor and analyze sales data to identify trends and areas for improvement. Participate in networking events and industry conferences to expand the company's reach and influence.

Role Description: 1. Co-ordinate with Teachers, Schools, Colleges and Educational Institutions & provide day to day support for the system/product under development 2. Build strong relationship with the existing portfolio of clients, manage customer service & ensure customer retention 3. Achieve and exceed sales goal & KPIs set by the Manager 4. Provide sound advice to potential and existing customers 5. Coordinate pre-sales and post-sales follow up 6. Work with both internal and external stakeholders to ensure customer satisfaction & completion of tasks as per deadline which includes reporting to development team on fixes needed 7. Create and Conceptualize strategies with senior management 8. Develop policies that will correlate with strategies 9. Set up MIS based processes with the team to ensure timely execution of tasks as per above strategy 10. Define product roadmap 11. Create effective communication workflows 12. Relieve the Principal and Head of Technology of as much of the administrative burden as possible 13. Monitor market trends and provide regular competitor feedback Required Skills and Experience - An Operations cum Sales person with a proven, successful background in sales and operations management with 5-8 years- experience in EdTech space - Excellent Interpersonal, communication & presentation skills - Must be able to thrive in a very fast paced environment - MBA from a premier Institute is a must - Passion to work in a fast-paced start-up - A strong networker & relationship builder, with good and tactful negotiation and pitching skills - Passionate about education - A strategic thinker - Knowledge of business functions - Has strong attention to detail and deliver work that is of a high standard - Possess the ability to prospect and manage senior level relationships.

Role Description: 1. Co-ordinate with Teachers, Schools, Colleges and Educational Institutions & provide day to day support for the system/product under development 2. Build strong relationship with the existing portfolio of clients, manage customer service & ensure customer retention 3. Achieve and exceed sales goal & KPIs set by the Manager 4. Provide sound advice to potential and existing customers 5. Coordinate pre-sales and post-sales follow up 6. Work with both internal and external stakeholders to ensure customer satisfaction & completion of tasks as per deadline which includes reporting to development team on fixes needed 7. Develop policies that will correlate with strategies 8. Set up MIS based processes with the team to ensure timely execution of tasks as per above strategy 9. Create effective communication workflows 10. Monitor market trends and provide regular competitor feedback Required Skills and Experience : - An Operations cum Sales person with a proven, successful background in sales and operations management with 2-4 years- experience in EdTech space - Excellent Interpersonal, communication & presentation skills - Passion to work in a fast-paced start-up - A strong networker & relationship builder, with good and tactful negotiation and pitching skills - Should be from Tier 2 or Tier 3 cities

We are looking for a skilled SAP CRM-C4C Professional with 6 to 9 years of experience. The ideal candidate will have a strong background in SAP CRM and C4C, with excellent analytical and problem-solving skills. Roles and Responsibility Implement and configure SAP CRM and C4C modules to meet business requirements. Provide training and support to end-users on SAP CRM and C4C functionality. Analyze business processes and identify areas for improvement using SAP CRM and C4C. Collaborate with cross-functional teams to ensure seamless integration of SAP CRM and C4C with other systems. Troubleshoot and resolve technical issues related to SAP CRM and C4C. Develop and maintain documentation of SAP CRM and C4C configurations and procedures. Job Requirements Strong knowledge of SAP CRM and C4C modules and their applications. Excellent analytical and problem-solving skills, with the ability to think critically and creatively. Effective communication and interpersonal skills, enabling collaboration with stakeholders at all levels. Ability to work independently and as part of a team, demonstrating strong time management and organizational skills. Strong understanding of business processes and operations, with the ability to analyze and improve them. Familiarity with industry trends and best practices in customer relationship management and supply chain management.

Role : Relationship Manager Job Type: Fulltime Location : Work from Mohali - Office About Fitelo: We are Fitelo, your No.1 app for weight loss, diet planning, and better overall well-being. Were dedicated to giving you the very best of health and lifestyle from the comfort of your home or office. Every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settle for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We're a team of health care experts from doctors to dieticians to fitness coaches helping people to achieve their fitness goals About the role: We are looking for a relationship manager to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ideal candidate will have: • Experience as a client relationship manager • Knowledge of customer relationship management (CRM) practices • Experience in sales or customer service is preferred • Problem-solving attitude • Excellent communication skills • Aptitude for fostering positive relationships • Teamwork and leadership skills • Customer-oriented mindset Specifically, this role will involve: • Serving customer by providing service information and resolving service problems • Attracting potential customers by answering service questions • Maintaining customer records by updating clients information • Resolving service problems by clarifying the customers complaint, determining the cause of the problem, explaining the best solution to solve the problem and following up to ensure resolution • Contributing to team effort by accomplishing related results as needed • Gaining solid knowledge of competitors Qualifications: • BSc/BA in Business Administration or similar field

Role & responsibilities Own post-sales client relationships and onboarding Collaborate with product and engineering teams to solve client issues Identify upsell opportunities and drive renewals Develop scalable processes for success delivery QUALIFICATIONS REQUIREMENTS 47 years in a client-facing role, preferably SaaS Strong communication, problem-solving, and stakeholder management skills Analytical mindset with a bias for action Experience using CRM or CSM tools

Role & responsibilities Own post-sales client relationships and onboarding Collaborate with product and engineering teams to solve client issues Identify upsell opportunities and drive renewals Develop scalable processes for success delivery QUALIFICATIONS REQUIREMENTS 47 years in a client-facing role, preferably SaaS Strong communication, problem-solving, and stakeholder management skills Analytical mindset with a bias for action Experience using CRM or CSM tools

Key Responsibilities: Analyze market trends and customer needs to identify new business opportunities and drive sales performance. Create and execute plans for target market penetration, account expansion, and customer retention. Provide coaching, training, and performance evaluations to sales staff. Ensure the sales team is aligned with company objectives and strategies. Identify and address customer challenges, providing solutions that drive customer satisfaction and loyalty. Generate new business leads and manage key accounts to drive sales in existing and new markets. Work closely with engineering and product teams to ensure alignment between customer requirements and product offerings. Attend industry trade shows, conferences, and customer visits to promote the companys products and services. Sales Forecasting & Reporting: Provide accurate sales forecasts and updates to the executive team. Monitor sales performance against targets and implement corrective actions as necessary. Prepare and present regular sales reports and market analysis. Stay informed about market trends, industry changes, and competitor activities. Conduct in-depth analysis of competitors and adjust sales strategies accordingly. Provide valuable feedback to product development teams to influence future product offerings. Strong knowledge of passive components, such as capacitors, resistors, inductors. Strong analytical skills and the ability to make data-driven decisions. Experience working with CRM software and sales tools. Ability to travel as required to meet with customers and attend industry events. Work closely with marketing, product development, and supply chain teams to optimize product offerings, pricing strategies, and inventory management. Technical knowledge of passive electronic components and their applications in various industries.

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Job Title: Customer Experience Executive Backend Team Location: Lower Parel - HO Working Days: 6 days This role will be responsible for engaging with our store personnel, customer experience front end teams and production/logistics team to provide them information necessary to resolve customer inquiries. ABOUT THE ROLE: Assist in providing world-class customer care to customers by supporting the front end/store teams via email, chat and phone. Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world Liaise with production to fix individual customer issues and alterations. ABOUT YOU: 2+ years experience in customer service in the apparel sector specifically in a back-end role. Proficient in MS Office – Excel, Word and email. Previous contact center, providing both email & phone support an asset Exceptional communication skills, both written and verbal Customer service oriented with a natural desire to care for the needs of others Deep desire to put drive & effort into your work Knowledge and passion for men's fashion and style trends Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Handle inbound and outbound calls related to loans and subsidies Address customer inquiries regarding loan products, application processes, status updates Guide customers through the application process, including filling out forms and explaining required documentation. Assist customers in understanding eligibility criteria, interest rates, and loan terms. Escalate complex issues to higher authorities or specialized departments when necessary. Accurately input customer information into the CRM system Maintain detailed records of customer interactions, comments, and complaints. Provide clear, concise, and accurate information to customers. Keep customers informed about the status of their applications and any required actions Gather customer feedback on products and services Report common issues and suggestions to improve service quality Work closely with other departments Participate in team meetings and training sessions to stay updated on product knowledge and customer service techniques Utilize call center software, customer relationship management (CRM) systems, and other relevant tools effectively Meet individual and team performance targets, including call handling time, customer satisfaction scores, and resolution rates Continuously improve service quality through feedback and training. Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills to interact effectively with customers Problem-Solving Skills: Ability to analyze issues and find solutions efficiently. Attention to Detail: Accuracy in data entry and documentation. Patience and Empathy: Ability to handle challenging customer interactions with patience and empathy. Technical Skills: Proficiency in using call center software and CRM systems. Financial Knowledge: Basic understanding of financial products, especially loans, and banking procedures.

- Working on counseling and customer handling. - Working on retaining & up-selling. - Working on day to day calls to schedule the classes. - Calling interested students and pitching them about the products. - Providing in-depth information to prospective learners includes counseling through email, phone, chat, and social media, etc. - Resolving candidate queries relating to the course. - Identifying references through the existing learner's database to increase the sales pipeline.

This is a full-time, on-site role for a Marketing Manager located in Bengaluru. The Marketing Manager will be responsible for managing our brand and image, driving sales and traffic, and creating marketing plans to increase customer engagement and loyalty. The marketing manager will work closely with other cross-functional teams and collaborate with external agencies and vendors. Qualifications : Expertise in marketing strategy, planning, and execution. Experience - 5 to 8 years in Retail FMCG Marketing. Experience in Store visit store operations and Marketing. Experience in digital marketing and social media management Excellent written and verbal communication skills Experience in brand management and market research. New Store Openings - Launch/ Activations Existing Stores Performance boost Activations at the Store New Product Launch & Visual Merchandize Offers & Campaigns - Growth Marketing - Loyalty & Retaining Festive Activations - South Brand Campaign. Strong analytical capabilities and data-driven decision-making skills Experience in managing teams and working collaboratively with cross-functional teams Familiarity with the organic and natural products industry is a plus Bachelor or Master degree in Marketing, Business Administration, or related field. Roles and Responsibilities : Sales Generation: - Develop and execute marketing strategies and campaigns to drive sales across all channels, including physical stores and online platforms. - Analyze sales performance and market trends to identify opportunities for growth and optimization. - Collaborate with category team to ensure alignment between marketing efforts and sales objectives. Marketing Budgeting: - Develop and manage annual marketing budgets in line with company goals and financial targets. - Monitor and optimize marketing expenditures to ensure efficient allocation of resources and minimize CAC. - Conduct regular budget reviews and adjustments based on performance and market dynamics. Customer Acquisition: - Implement targeted marketing campaigns and initiatives to attract and acquire new customers across diverse demographics. - Utilize market research and customer insights to identify key customer segments and optimize acquisition strategies. - Evaluate the effectiveness of customer acquisition channels and adjust marketing efforts accordingly. Customer Retention and Loyalty: - Develop and implement strategies to enhance customer satisfaction, retention, and loyalty. - Manage customer loyalty programs and initiatives to drive repeat purchases and increase customer lifetime value. - Monitor customer feedback and sentiment to identify areas for improvement and implement solutions to enhance the customer experience. Brand Building: - Develop and execute brand-building strategies to enhance brand awareness and equity across all touchpoints. - Ensure consistency in brand messaging, visual identity, and customer experience across physical and digital channels. - Collaborate with internal teams and external partners to develop compelling brand campaigns and initiatives.

This is a full-time, on-site role for a Marketing Manager located in Bengaluru. The Marketing Manager will be responsible for managing our brand and image, driving sales and traffic, and creating marketing plans to increase customer engagement and loyalty. The marketing manager will work closely with other cross-functional teams and collaborate with external agencies and vendors. Qualifications : Expertise in marketing strategy, planning, and execution. Experience - 5 to 8 years in Retail FMCG Marketing. Experience in Store visit store operations and Marketing. Experience in digital marketing and social media management Excellent written and verbal communication skills Experience in brand management and market research. New Store Openings - Launch/ Activations Existing Stores Performance boost Activations at the Store New Product Launch Visual Merchandize Offers Campaigns - Growth Marketing - Loyalty & Retaining Festive Activations - South Brand Campaign. Strong analytical capabilities and data-driven decision-making skills Experience in managing teams and working collaboratively with cross-functional teams Familiarity with the organic and natural products industry is a plus Bachelor or Master degree in Marketing, Business Administration, or related field. Roles and Responsibilities : Sales Generation: - Develop and execute marketing strategies and campaigns to drive sales across all channels, including physical stores and online platforms. - Analyze sales performance and market trends to identify opportunities for growth and optimization. - Collaborate with category team to ensure alignment between marketing efforts and sales objectives. Marketing Budgeting: - Develop and manage annual marketing budgets in line with company goals and financial targets. - Monitor and optimize marketing expenditures to ensure efficient allocation of resources and minimize CAC. - Conduct regular budget reviews and adjustments based on performance and market dynamics. Customer Acquisition: - Implement targeted marketing campaigns and initiatives to attract and acquire new customers across diverse demographics. - Utilize market research and customer insights to identify key customer segments and optimize acquisition strategies. - Evaluate the effectiveness of customer acquisition channels and adjust marketing efforts accordingly. Customer Retention and Loyalty: - Develop and implement strategies to enhance customer satisfaction, retention, and loyalty. - Manage customer loyalty programs and initiatives to drive repeat purchases and increase customer lifetime value. - Monitor customer feedback and sentiment to identify areas for improvement and implement solutions to enhance the customer experience. Brand Building: - Develop and execute brand-building strategies to enhance brand awareness and equity across all touchpoints. - Ensure consistency in brand messaging, visual identity, and customer experience across physical and digital channels. - Collaborate with internal teams and external partners to develop compelling brand campaigns and initiatives. Skills : - marketing strategy, planning, and execution, Sales Generation, Marketing Budgeting, Customer Acquisition, Customer Retention and Loyalty, Brand Building, brand management and market research, digital marketing and social media management, super market store, health & glow, Retail Marketing,Retail Marketing, Health & Glow, Super Market Marketing

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.Key Responsibilities:1. Customer Interaction: Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters. Build strong, long-lasting relationships with customers to enhance overall satisfaction.2. Service Request Handling: Receive and process service requests through various communication channels, ensuring prompt and accurate data collection. Collaborate with customers to understand their specific needs, preferences, and timelines. Maintain meticulous records of service requests and customer interactions.3. Quotation Delivery: Work closely with relevant departments to generate precise quotations tailored to customer requirements. Ensure timely delivery of quotations to customers and be available for clarifications or additional information.4. End-to-End Ownership: Take complete ownership of the service process, from the initial customer request to service delivery and follow-up. Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.5. Customer Satisfaction: Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality. Address and resolve customer complaints or issues to ensure a positive customer experience.Qualifications and Skills: Bachelor's degree or equivalent (business-related field preferred). Proven 3-6 years of experience in a customer service or customer-facing role. Strong interpersonal and communication skills, with a customer-centric approach. Proficiency in customer service software and tools. Exceptional organizational and time management abilities. High attention to detail and accuracy in documentation. Ability to manage multiple tasks and work effectively under pressure. Problem-solving skills and the ability to address customer concerns. In-depth knowledge of the company's products and services. Positive attitude and a commitment to delivering top-notch customer service.This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com