Posted:1 day ago|
Platform:
On-site
Full Time
Responsibilities
Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.
Provide exceptional customer service by understanding customer needs and offering appropriate solutions.Document customer interactions and maintain accurate records in the CRM system.Collaborate with team members to improve customer service processes and enhance customer satisfaction.Identify trends in customer inquiries and provide feedback to management for continuous improvement.Train and mentor junior customer service representatives as needed.
Skills and Qualifications1-6 years of experience in customer service or related field.Excellent communication skills in English (verbal and written).Strong problem-solving skills and the ability to think critically under pressure.Proficiency in using customer service software and CRM systems.Ability to work independently as well as part of a team.Strong organizational skills and attention to detail.Empathy and patience when dealing with customer concerns.
Tech Mahindra Ltd.
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
mumbai city
Experience: Not specified
5e-05 - 8e-05 Lacs P.A.
gurugram
4.25 - 5.5 Lacs P.A.
pune, maharashtra, india
Salary: Not disclosed
pune, maharashtra, india
Salary: Not disclosed
gurugram, haryana, india
Salary: Not disclosed
pune, maharashtra, india
Salary: Not disclosed
4.5 - 6.0 Lacs P.A.
gurugram
3.0 - 5.5 Lacs P.A.
2.0 - 5.0 Lacs P.A.
3.6 - 4.8 Lacs P.A.
