Senior Customer Service Executive

7 Ocean Fitness Club

3 years

0 Lacs

gurugram haryana india

Posted:6 hours ago| Platform:

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Skills Required

service support membership engagement presentation communication crm management

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role:

As the first point of contact for our members, you will embody the essence of luxury, wellness, and hospitality. Your role is to create a seamless, elevated experience — from the moment a guest walks in to the time they leave — ensuring every interaction reflects our brand’s commitment to excellence.

Key Responsibilities:

Welcome members and guests with warmth, confidence, and professionalism.
Manage front desk operations including check-ins, bookings, and inquiries.
Coordinate with trainers, wellness specialists, and café teams to ensure effortless service flow.
Support membership consultations, renewals, and client engagement initiatives.
Uphold impeccable presentation standards and a refined member environment.

Requirements:

Graduate with 1–3 years of experience in luxury hospitality, wellness, or fitness.
Exceptional communication and interpersonal skills.
Polished grooming and a naturally service-oriented demeanor.
Comfortable working in a dynamic, high-end environment.
Knowledge of CRM or fitness management systems preferred.

What We Offer:

A sophisticated, wellness-focused workplace.
Opportunities for professional growth within a luxury brand.
Performance-based incentives and exclusive club benefits.

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