Senior Customer Service Executive

2 years

4 - 6 Lacs

Posted:6 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle inbound/outbound calls, emails, and chat support
  • Resolve customer queries, complaints, and service requests
  • Maintain accurate records in CRM systems
  • Follow SOPs, quality standards, and compliance guidelines
  • Achieve productivity, quality, and customer satisfaction targets

Required Skills:

  • Excellent communication in English + Hindi (average English will not be considered)
  • Minimum 2 years of relevant experience in Customer Support is Mandatory ( NBFC , Banking , Fintech )
  • Customer handling and problem-solving skills
  • Basic computer knowledge and CRM tools

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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