Senior Customer Service Executive

Role & responsibilities

Handle inbound international customer calls, emails, and chat support with professionalism.

Provide prompt, effective resolution to customer queries and complaints.

Guide customers on product and service usage.

Maintain accurate customer interaction records using CRM tools.

Collaborate with cross-functional teams to enhance customer satisfaction.

Meet daily/weekly targets on quality, response time, and resolution.

Exhibit a positive, proactive, and team-oriented attitude.

Preferred candidate profile

0-4 years of experience in customer service, preferably in an international BPO

Excellent command of English (verbal and written)

Proficiency in MS Office (Word, Excel, Outlook)

Self-motivated, positive, proactive, and a strong team player

Willingness to work flexible rotational shifts

Strong problem-solving skills and customer-centric mindset

To Apply:

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APPLICATION FORM:

Position Applying for:

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Total Experience:

Relevant International BPO/Customer Service Experience (in years):

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Notice Period / Joining Availability [Immediate / 15 days / 30 days]:

Current Company Name [Freshers(with excellent communication skills) & Internship experience will be considered]:

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Updated Resume: Latest professionally formatted CV highlighting relevant skills and experience

Referral Opportunity:

Know qualified candidates? Kindly refer them by sharing their details and resumes (if available) in the format below:

Reference 1: Name | Contact Number | Role Fit | CV (if available)

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WhatsApp: +91 88799 77717

Email: hraakanksha@outlook.com

Rgds & Remain Safe,

Aakanksha J. M.

Talent Acquisition Specialist | Jobs Territory

+91 88799 77717 | hraakanksha@outlook.com

Facebook: https://www.facebook.com/hrdaakanksha

LinkedIn: www.linkedin.com/in/talentandclientacquisition

P.S.

All applications are treated in strict confidence.

Please maintain professional communication during the hiring process.

Candidates who follow all instructions and register promptly will receive priority consideration.

We value your time and commitment apply today!