Senior Customer Service Executive

Job Description

We are hiring Customer Service Executives for a reputed BPO process at Wagle Estate. The role involves handling customer queries and providing accurate information while maintaining service quality standards.

Key Responsibilities

• Handle inbound customer calls professionally
• Resolve customer queries efficiently
• Maintain call quality and customer satisfaction
• Follow defined processes and guidelines

Eligibility Criteria

• Qualification: Graduate preferred
• Experience: Minimum 6 months to 1 year in BPO / Customer Service
• Communication: Good verbal communication skills

Shift & Working Details

• Day Shift only
• Fixed Sunday Off

Salary & Benefits

• CTC: Up to ₹26,000
• Stable process
• Professional work environment
• Immediate joining preferred

Note: Only candidates with prior BPO / customer service experience should apply

Job Type: Full-time

Pay: ₹19,000.00 - ₹26,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Wagle Estate, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to join immediately if selected ??

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person