Senior Customer Service Executive

About Falck:

Falck is a Scandinavian company operating in 30 countries, specializing in Assistance, Emergency, Healthcare, and Training services. Established in 1906, Falck is the largest privately-owned ambulance company in Europe and runs extensive ambulance services in the US and Latin America. Our mission is to prevent accidents and disease, provide emergency assistance, and help people recover after illness or accidents.

Role Overview:

Customer Service Executive

Key Responsibilities:

• Respond to customer inquiries via phone and email, ensuring prompt and accurate assistance.
• Coordinate with global partners and service providers to deliver solutions efficiently.
• Handle cases involving customers traveling in

  Europe and the US

  , requiring familiarity with their

  geography, cultural nuances, and healthcare systems

  .
• Maintain detailed case documentation and follow compliance protocols.
• Work collaboratively within a team to meet service standards and KPIs.

Desired Candidate Profile:

• Experience:

  Prior exposure to

  Europe and US regions

  in customer service, travel assistance, or healthcare support roles.

• Knowledge:

• Basic understanding of

  European and US geography

  , major cities, and time zones.
• Awareness of

  current affairs and cultural context

  for effective communication.
• Familiarity with

  travel norms and healthcare systems

  in these regions is a plus.

• Skills:

• Excellent interpersonal, written, and oral communication skills (Fluent in English).
• Proficiency in MS Office and ability to navigate multiple platforms.
• Strong problem-solving skills and ability to handle stressful situations calmly.

• Education:

  University/college degree in any stream.

• Availability:

  Willingness to work in rotational day and night shifts.