1 - 4 years
3 - 4 Lacs
Posted:-1 days ago|
Platform:
Work from Office
Full Time
Job Title: Executive Customer Success (Renewals & Retention)
Company: FloBiz (myBillBook)
Location: Noida, Sector 1
About FloBiz: FloBiz is a fast-growing fintech platform that empowers SMEs with digital solutions to manage their business efficiently. We provide innovative tools to help businesses streamline accounting, billing, and financial operations, enabling growth and success.
Role Overview:We are looking for an Executive Customer Success (Renewals & Retention) to join our Retention & Renewals team.
This role is ideal for candidates who are passionate about customer engagement, have strong problem-solving skills, and can drive renewals while ensuring exceptional customer experience.
Key Responsibilities:Manage and retain existing customers, ensuring high satisfaction and loyalty Drive renewals and help maximise customer lifetime value Collaborate with cross-functional teams to resolve issues and deliver seamless experiences Proactively identify opportunities to up-sell or add value to customers Maintain accurate records of customer interactions and follow-ups
Qualifications & Requirements:Graduate (mandatory)Minimum 1 year experience in Sales or Customer Support (calling process)Excellent communication skills in English & Hindi Strong interpersonal skills and solution-oriented mindset Ability to work in a fast-paced, collaborative environment
What We Offer:Opportunity to work with a fast-growing fintech company Collaborative, supportive, and learning-focused culture Career growth and skill development opportunities Exposure to customer success strategies and client management .
Flobiz A Unit Of Valorem Stack
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