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Customer Retention (Airtel) - Voice Process || 12th pass Fresher

Customer Retention (Airtel) - Voice Process || 12th pass Fresher

Altruist Technologies

0 - 3 years

1 - 3 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

Retention Marketing Voice Process Retention Customer Support Customer Handling Inbound Process BPO Customer Service Solving Queries Calling Inbound Calls Inbound Bpos Voice Support Customer Care Service CSE Bpo Voice Telecalling Customer Care Domestic BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Retention Executive Airtel Process Process: Retention (Airtel) Location: Ghansoli / Mahape, Navi Mumbai Job Description: We are hiring enthusiastic and customer-focused individuals for the Airtel Retention Process. The ideal candidate should have average to good English communication skills and a strong willingness to engage with customers. This role involves handling customer retention queries and providing effective solutions to retain existing customers. Key Responsibilities: Handle outbound/inbound customer calls related to retention. Address and resolve customer concerns to ensure continued service. Convince customers to continue using Airtel services by highlighting benefits and solutions. Maintain records of customer interactions and follow-ups. Achieve daily and weekly targets as defined by the operations team. Requirements: Education: Minimum HSC (12th pass) Experience:- Freshers are welcome / Minimum 6 months of any work experience (preferred) Communication: Average to Good English communication skills Job Details: Salary: 14,750/- In-Hand Shifts: Day Rotational Shifts Week Off: Rotational Off Interview Rounds: HR Round Operations Round Work Location: Ghansoli / Mahape, Navi Mumbai Why Join Us? Work with one of India's top telecom brands Airtel Friendly and professional work environment Great opportunity to begin or grow your career in BPO/Telecom sector Interested candidates can apply now! To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Omkar :- 9822644197

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Customer Retention (Airtel) - Voice Process || 12th pass Fresher