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Customer Support Officer - Telecom domain - Pune

Customer Support Officer - Telecom domain - Pune

0 years

|

0 - 2 Lacs

Posted:2 hours ago| Platform:

Apply

Skills Required

excellent communication in english bpo voice international voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support officer

Role

Responsibility:

Answering Customer Calls/emails/chat as per training imparted and Standard Call Handling Procedures available.
Answering calls/ emails as per client mandated procedures.
Updating the Account Status on Client Database.
Creating appropriate records of calls on the in-house database management.
System and paper Reports submitted at the end of shift.
Responsible for escalating calls to the Unit manager or appropriate channels when assistance required.
Making Outbound Calls as per the training imparted and the adhering to the standard call handling procedure
Creating appropriate reports of all calls on the specified calls

Experience

Graduation

Location:

Shift Timings

Transportation:

divya.muthusamy@mphasis.com

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