Customer Relationship Specialist

Job Description

Job Summary: We are seeking a proactive and driven professional to manage and expand our international export business in African countries. The role will focus on new business development, strengthening existing operations, and ensuring high-quality customer support across all current export activities. The ideal candidate to have knowledge of African markets, excellent communication skills, and the ability to build lasting relationships with distributors, partners, and clients. Key Responsibilities: 1. New Business Development: Identify and evaluate new market opportunities across African countries. Develop strategic plans to enter new markets including market research, competitor analysis, and local regulatory compliance. Understand the product, market potential and related growth strategies. Establish and nurture relationships with potential partners, agents, and distributors. 2. Current Business Support: Monitor and analyze sales trends and performance. Collaborate with the supply chain, logistics, and finance teams to ensure timely deliveries and efficient operations. Support tenders, documentations, shipments in existing countries. Provide training and ongoing support to distributors and local teams. Suggest and implement strategies for growth in current markets. 3. Customer Support: Act as the primary point of contact for all export-related customer inquiries. Manage post-sales support including order follow-up, documentation, and complaint resolution. Maintain high levels of customer satisfaction through timely and effective communication. Qualifications and Skills: Bachelor’s degree in related field. Minimum 3 years of experience in export business development preferably in healthcare/medical device . Strong understanding of international trade laws, INCOTERMS, and export documentation. Excellent communication, negotiation, and interpersonal skills. Good with Excel, Word, PPT’s & Business formats. Willingness to travel internationally as & when required. Show more Show less