Customer Relationship Specialist

The ideal candidate will be a seasoned techno-commercial professional with an aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.

Salary

Industry

Department

Role

Employment Type

Work location

Field work

Shift & Working -

Job Role

• Generate and Augment AMC revenue: Keep a tab on expiry of warranty / AMC period for various orders in coordination with operations and accounts team
• Establish working relationships and Interactions with end customers, including reminders regarding Warranty/AMC expiry.
• Reach out to the decision makers, take the lead in post-sales revenue generation activity by initiating AMC discussion with clients, share necessary quotations & ensure receipt of AMC orders continuously for both first-time AMC from new customers and AMC renewal from existing customers
• Work with the Manager – Customer Success to strategise bid management, share necessary quotations & proposals for AMC orders.
• Follow up on the Quotations / Proposals sent
• Assisting Management with knowledge/status sharing on specific leads/AMC contract pipeline
• Periodically follow up for the upgrade or renewal of the contract
• Managing account relationships, effective account mapping, and demand generation.
• Ensure client satisfaction by achieving delivery/ service quality
• Do all necessary documentation for AMC order and provide necessary details to the Accounts team for revenue booking and receipt of periodical AMC payments

Required Skills :

• Any Graduation / Post Graduation [Technical Education – B.Sc. (IT), B.C.A – IT/ Computer / EC will be added advantage]
• Minimum 3 to 5 years of experience of Corporate AMC Revenue Generation, preferably from IT software/hardware sales industry
• Excellent knowledge of MS Office (Experience, with SAP Preferred)
• Excellent verbal and written communication Skills as well as presentation skills
• Proven Ability to interact with CXO-level people
• Experience / Ability to understand the Client's needs and offer the right solutions

Desired Personality traits

• Self-drive & Result orientation
• Strong work ethics and sense of commitment
• Strong Interpersonal Skills
• Ability to work in a faced paced environment

Key Performance Indicators

• Revenue Generation through new AMC contract and renewals
• Continuity of services availed by the Customer post-warranty period