Customer Relationship Specialist

3 - 5 years

0 Lacs

Posted:9 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description


The ideal candidate will be a seasoned techno-commercial professional with an aggressive yet pleasant attitude, persuasive and persistent to ensure the regular business generation and conversion.


Salary

Industry

Department

Role

Employment Type

Work location

Field work

Shift & Working -


Job Role



  • Generate and Augment AMC revenue: Keep a tab on expiry of warranty / AMC period for various orders in coordination with operations and accounts team
  • Establish working relationships and Interactions with end customers, including reminders regarding Warranty/AMC expiry.
  • Reach out to the decision makers, take the lead in post-sales revenue generation activity by initiating AMC discussion with clients, share necessary quotations & ensure receipt of AMC orders continuously for both first-time AMC from new customers and AMC renewal from existing customers
  • Work with the Manager – Customer Success to strategise bid management, share necessary quotations & proposals for AMC orders.
  • Follow up on the Quotations / Proposals sent
  • Assisting Management with knowledge/status sharing on specific leads/AMC contract pipeline
  • Periodically follow up for the upgrade or renewal of the contract
  • Managing account relationships, effective account mapping, and demand generation.
  • Ensure client satisfaction by achieving delivery/ service quality
  • Do all necessary documentation for AMC order and provide necessary details to the Accounts team for revenue booking and receipt of periodical AMC payments


Required Skills :

  • Any Graduation / Post Graduation [Technical Education – B.Sc. (IT), B.C.A – IT/ Computer / EC will be added advantage]
  • Minimum 3 to 5 years of experience of Corporate AMC Revenue Generation, preferably from IT software/hardware sales industry
  • Excellent knowledge of MS Office (Experience, with SAP Preferred)
  • Excellent verbal and written communication Skills as well as presentation skills
  • Proven Ability to interact with CXO-level people
  • Experience / Ability to understand the Client's needs and offer the right solutions


Desired Personality traits

  • Self-drive & Result orientation
  • Strong work ethics and sense of commitment
  • Strong Interpersonal Skills
  • Ability to work in a faced paced environment


Key Performance Indicators

  • Revenue Generation through new AMC contract and renewals
  • Continuity of services availed by the Customer post-warranty period

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