Customer Relationship Specialist

Job Overview

Customer Support & Sales Executive

Key ResponsibilitiesCustomer Support (Primary Role)

• Handle customer inquiries via phone, email, chat, and social media.
• Provide accurate information about products, services, and order status.
• Resolve customer complaints professionally and ensure complete satisfaction.
• Assist customers with order placement, returns, replacements & tracking.
• Maintain detailed records of interactions, feedback, and service issues.
• Coordinate with internal teams (Sales, Logistics, Production, Accounts) for smooth resolution.

Sales (Secondary & Supportive Role)

• Upsell or cross-sell relevant products to existing customers (no field sales).
• Support the sales team with follow-ups, quotations, and documentation.
• Build long-term relationships to increase repeat business and referrals.
• Assist in achieving basic sales targets and performance metrics.

Required Skills & Qualifications

• MBA Freshers / Graduates / 12 years experience in customer support or service industry preferred.
• Excellent communication skills in English & Hindi.
• Customer-first attitude with strong problem-solving ability.
• Good listening skills, patience, empathy & polite communication.
• Basic knowledge of MS Excel, email communication & CRM tools.
• Ability to multitask and work collaboratively within a team.

What We Offer

• Attractive salary with performance incentives
• Opportunity to learn sales & customer success
• Friendly work culture and professional growth
• Training & strong support system