Job
Description
Job Description: You will be responsible for maintaining strong relationships with customers, ensuring high levels of satisfaction, and handling any inquiries or issues they may have. Additionally, you will manage order processing, track customer shipments, and maintain records of all customer interactions. Your role will involve working closely with various internal teams to ensure a seamless customer experience from start to finish. Key Responsibilities: - Serve as the primary point of contact for customer inquiries and provide timely and accurate responses via phone, email, or live chat. - Develop and maintain strong, long-term relationships with customers to ensure satisfaction, loyalty, and retention. - Process and track customer orders, ensuring smooth order fulfillment and timely delivery. - Collaborate with internal teams (sales, logistics, support) to ensure that customer needs are met effectively. - Keep customers informed about the status of their orders, including shipping updates, tracking, and potential delays. - Capture and maintain customer data in the CRM system for future communications and marketing initiatives. - Identify opportunities for upselling and cross-selling, offering customers relevant product recommendations. - Address customer complaints and concerns professionally and ensure resolution to their satisfaction. - Monitor and report customer feedback to help improve processes and services. - Meet customer satisfaction targets and performance metrics related to response times and resolution efficiency. Requirements: - Proven experience in a customer service or relationship management role. - Excellent communication skills, both written and verbal. - Strong problem-solving skills with the ability to manage challenging situations effectively. - Familiarity with CRM systems (e.g., Salesforce, HubSpot or any other) for managing customer interactions. - Ability to multitask, prioritize, and manage a high volume of customer inquiries. - Positive, professional, and customer-centric attitude. - Strong organizational skills and attention to detail. - Ability to work independently as well as collaboratively with internal teams. - Prior experience in e-commerce or product-based industries is a plus. Job Description: You will be responsible for maintaining strong relationships with customers, ensuring high levels of satisfaction, and handling any inquiries or issues they may have. Additionally, you will manage order processing, track customer shipments, and maintain records of all customer interactions. Your role will involve working closely with various internal teams to ensure a seamless customer experience from start to finish. Key Responsibilities: - Serve as the primary point of contact for customer inquiries and provide timely and accurate responses via phone, email, or live chat. - Develop and maintain strong, long-term relationships with customers to ensure satisfaction, loyalty, and retention. - Process and track customer orders, ensuring smooth order fulfillment and timely delivery. - Collaborate with internal teams (sales, logistics, support) to ensure that customer needs are met effectively. - Keep customers informed about the status of their orders, including shipping updates, tracking, and potential delays. - Capture and maintain customer data in the CRM system for future communications and marketing initiatives. - Identify opportunities for upselling and cross-selling, offering customers relevant product recommendations. - Address customer complaints and concerns professionally and ensure resolution to their satisfaction. - Monitor and report customer feedback to help improve processes and services. - Meet customer satisfaction targets and performance metrics related to response times and resolution efficiency. Requirements: - Proven experience in a customer service or relationship management role. - Excellent communication skills, both written and verbal. - Strong problem-solving skills with the ability to manage challenging situations effectively. - Familiarity with CRM systems (e.g., Salesforce, HubSpot or any other) for managing customer interactions. - Ability to multitask, prioritize, and manage a high volume of customer inquiries. - Positive, professional, and customer-centric attitude. - Strong organizational skills and attention to detail. - Ability to work independently as well as collaboratively with internal teams. - Prior experience in e-commerce or product-based industries is a plus.
